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American Airlines
Overview
3.079,472 reviews
Travelers' Choice 2019 Winner
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About American Airlines
Airline Alliance
oneworldHeadquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Airline Summary
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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79472Reviews
8030Photos
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Popular mentions
Albuquerque - Madison
Domestic
I try to be patient because all airlines have problems, but about 80% of my flights with American have been significantly delayed or cancelled, typically with no justification. It’s almost impossible to reach a representative when this happens (recently when I called I was put in a queue where the expected wait time was 8! hours). In the past the workers had at least been helpful when finally put in contact, but for my last experience the worker was incredibly rude and incompetent (not a great combination). I will not be flying American every again, and I suggest others follow suit.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shreveport - Bora Bora
International
TERRIBLE. Always experience delays. If you want to arrive to your destination and not miss connecting flights don’t waste your time with American. Then when you miss your connection they don’t even bother to assist or compensate you even though the delay was a maintenance issue. Customer service doesn’t read the online complaints I received a reply stating “sorry you were exposed to COVID” when I complaint about my recent travel delays and missed connecting flights due to American. They might be a little cheaper than the competition but it’s worth it to pay a littler more to travel with a different airline. American Airlines customer service is a joke. After my recent missed flight I paid a lot of money to rebook my international flight and stay in a hotel since flight was delayed then cancelled and all I received was a $25 voucher for my troubles.. best of luck flying with American Airlines..…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dallas - Punta Cana
Caribbean
First flight out of DFW was delayed in 30 minute increments for 2 hours. Once we were 1 hour into flight the pilot makes announcement due to maintenance issues we will be returning back to DFW. To make matters worse we had to fly for an additional hour to burn fuel to land. Arrived back in DFW flight was delayed in 30 minute increments for 5 hours until around 8:30 PM where we were informed we had no flight and it was rescheduled to next morning. Next morning flight was delayed again multiple times then finally took off. Returning from Punta Cana our flight was delayed by an hour, we eventually got on the plane sat on there for 45 minutes while the pilot informed us they were working through maintenance issues. 30 minutes into this the power shuts off on the plane and there’s no AC and everyone has to sit there and sweat until eventually we are forced to deplane because of the maintenance issues. Now we are waiting on our next flight which has not even be scheduled . Will be lucky if we even get to fly out today according to the employee as there are no other flights. Will probably be spending the night in the airport. To make all matters worse we were awarded 10,000 miles by American Airlines which has a value of only $100. Our flights cost $1,200 each. 10,000 miles to sit at the airport for 24+ hours.…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Charlotte - Krakow
International
Our flight was delayed for more than 19 hours but NOT cancelled. Many hours on phones, text, chat, trying to get rescheduled, but no luck. While we could get on a flight to Heathrow, American Airlines could not get us to Krakow at all for three days. So we had to reroute to Prague--the second city on our trip--cancel our hotel in Krakow which we still had to pay for, tours, guides, tickets and more plus book more nights in Prague since we would arrive there ahead of our original schedule. What's more, American Airlines owes us nothing and trip insurance, which we paid for on this trip, paid nothing since the excuse for the delay was maintenance. Zero paid to customers. Thanks American Airlines. Glad you make customers pay for your aircraft maintenance. $19million profit in 2023 and for Q1 2024, 3.13% increase YOY revenue.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Saint Louis - Phoenix
Domestic
Our flight was supposed to depart at 8am but here it is 10:03 and we have not boarded yet. Apparently there are mechanical issues that need to be fixed. What I do not understand is that our plane arrived at Lambert last night at 8pm…..why was this not checked and fixed at that point? Why did the pilot have to find this issue when he arrived? Plus….there is no communication….all we hear is that it will 15 minutes (multiple times). Luckily we do not have a connection to catch, I feel sorry for those that have to reschedule flights do to the issue American Airlines has caused. The agents have been accommodating but this is ridiculous. If someone would just say….we are having issues and it’ll be an hour, we could go get breakfast. Anyways, this is why American is our least favorite Airline and we avoid it whenever possible….we took a chance….our mistake. Plus….when you book first class I believe you should receive first class amenities not economy with a 2 seat row. Don’t run out of the drinks we want, don’t let just anyone use our overhead storage….that’s supposed to be for me, and the bathroom in the front is supposed to be for 1st class only….that’s why we pay extra…if you dont pay for 1st class amenities…..don’t expect to use them. Not sure if this can be stopped or not so this may not be anything that can be corrected.…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456…
Victoria wrote a tip Yesterday
"After a 2 hour delay, we have sat on runway for 45 minutes….they can’t serve drink until we are in the air! Bring snacks and your own drink."
David H wrote a tip Yesterday
"The flight will almost certainly be delayed and there won’t be anyone to help in less than 8 hours. Plan accordingly."
123456…
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $200
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $200
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $200
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Tue, 6/18
Return
Tue, 6/25
Travelers
1, Economy