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American Airlines
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3.079,295 reviews
Travelers' Choice 2019 Winner
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About American Airlines
Airline Alliance
oneworldHeadquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Airline Summary
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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79295Reviews
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San Jose - Miami
International
The worst airline ever. Had a long delay. During flight no outlet for my computer cable at business class seat 1B!!! really???
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Panama City - Dallas
Domestic
Flight was cancled, next ine delayed and so our boys missed their connecting flight. In turn they missed the WHOLE function we were flying them out for
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Phoenix - Springfield
Domestic
NEVER fly American. Our flights were delayed both to our destination and coming home. 99% of the staff are extremely unhelpful if not rude. They do not care to help and say do it through the app or call customer service and they do not help either. Our experience to our destination was absolutely terrible but coming back I was hopeful it was just a bad experience and this would be better…just to have a very similar experience. Again I cannot emphasize enough how unhelpful the staff is and how rude they are. Spend the extra money to fly an airline that you know will care about getting you where you need to be.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Houston - South Bend
Domestic
Very displeased with my trip. My first time flying with this Airline and by far the worst experience. I was inconvenienced in a way imagined. They refused to check my bag and admit me through. Then changed my flight to a flight that was delayed. They didn’t connect my flight after they changed it. Me and my aunt who is a 75 year old senior were stuck in Dallas for 13 hours before we could get another flight. The supervisor for the airlines name was Ang. Ang was not helpful at all and refused to accommodate anything and also refused to accredit me a refund for the inconvenience. I don’t suggest riding with this airline. I have also attached photos below.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Denver - Dublin
International
American Airlines has the very worst customer service. I booked a flight from Denver to Dublin with a connecting flight in Charlotte. I only had a 35 minute layover so I asked the gate and the flight attendant if this would be a problem. They assured me I would make it. Then we sat on the tarmac in Charlotte for 30 minutes. I ran through the airport to catch my flight but they had already shut the door. Nobody bothered to phone ahead and ask them to hold the door for 2 minutes. Waited in line at customer service to book another flight. They said they could only get me on a flight from Dulles. Spent the night in Charlotte and they flew me to Dulles the next morning. When I got to Dulles, the flight was overbooked and they didn’t have a seat for me. Had to spend the night in Dulles. American would not pay for my hotel stay. They booked me on a 10pm flight the next day. They made no effort to compensate me. Correction, they offered me 2500 miles. I can get more than that by simply applying for a credit card. They haven’t offered to allow me access to the Admiral Club while I wait in the airport for 9 hours. They would not upgrade my seat. Nothing. The short story: I have spent 3 days trying to get to Dublin and I’m still not there.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $200
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $200
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $200
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Sat, 6/8
Return
Sat, 6/15
Travelers
1, Economy