Test your internet speed

SUNRISE INTERNET SPEEDTEST

How to carry out a speed test

Do you want to know at what speed internet is available in your area? How fast your internet connection really is? Here you will find the answers to any questions you may have regarding internet speed.

Check and optimise the Wi-Fi (home scan)

You can use the Connect app to test the speed of your modem and Wi-Fi.

To perform a home scan, make sure you’re connected to your home Wi-Fi.
Scroll down to «Home scan» on the «For you» screen and tap on «Start home scan».
Follow the instructions on the screen and check the results.

Note:
If the performance is poor, the app will suggest a range of improvements, including ordering a Connect Pod. The app links you directly to the My Sunrise order page. As a UPC customer, you’ll have to order a Connect Pod by phone.
Once you’ve completed the Wi-Fi test, you can also check whether your modem has a good connection to our network. Follow the steps on the screen. If you want to run a modem test without testing the Wi-Fi first, go to the device screen, tap the Connect Box icon, and then tap «Test modem speed».

Get the full connectivity experience

The Connect app is available only with the following modems:

Connect Box 1

Connect Box 2

Connect Box 3

Connect Box 3 Fiber

Download and perform Networktest

As of September 1, 2021, we are obliged under telecommunications law to provide you with a measuring tool designed in accordance with OFCOM specifications. All information can be found at www.networktest.ch. The corresponding measurements will be published for the first time as of January 1, 2022.

www.networktest.ch

Important preparations

Use the right components:

It is best to use the modem you got from your internet provider (e.g. Sunrise Internet Box or Sunrise Internet Box Fiber from Sunrise) with the original power supply, original LAN cable and original connection cable.

Switch off the WLAN and connect to the internet:

Switch off the WLAN and connect to the internet using a LAN cable: Disable the WLAN on your modem. Note: connect your computer to the internet with a LAN cable.

Disconnect all devices from the modem:

Remove all LAN cables of external devices (e.g. powerline, separate router, Sunrise TV box, Wi-Fi extenders, etc.) from your modem.

Start your computer in safe mode:

The safe mode ensures that the speed test is not disturbed by other software (e.g. antivirus, firewalls,..etc). Note: If you have an Apple computer, you can skip this step.

Dissatisfied with the result?

The difference between download and upload speed

What is download speed?

The download speed refers to the connection speed that is required to «get» the data. This includes typical services such as streaming (video & audio), downloading documents and of course regular Internet browsing.

What is upload speed?

The upload speed, in contrast, is required to «send» data, e.g. when uploading videos to YouTube or when streaming your own content (e.g. podcasts or on Twitch). The download speed is generally faster than the upload speed.