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Porter Airlines
Headquarters: Billy Bishop Toronto City Airport, Toronto, Ontario Canada M5V 1A1
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3.52,447 reviews
Travelers' Choice 2018 Winner
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About Porter Airlines
Headquarters: Billy Bishop Toronto City Airport, Toronto, Ontario Canada M5V 1A1
Airline Summary
Porter Airlines (PD) is a Canada-based regional airline that flies to more than 20 destinations within Canada and the United States. Its fleet consists of single cabin Economy Class seating. The airline is known for the complimentary services that are included in the ticket price. These include free snacks and beverages onboard, as well as in their lounges (which all passengers can use) at Billy Bishop, Ottawa Macdonald-Cartier International Airport (YOW) and Newark Liberty International Airport (EWR). The carrier, which is based in Toronto, has a hub at Billy Bishop Toronto City Airport (YTZ). Porter also offers free shuttle service between downtown Toronto and the airport.
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2447Reviews
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Vancouver - Toronto
Domestic
I had an amazing experience with porter. Free wifi, no delay, serving snacks & drinks, and reasonable price. Generally, Everything was great.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Edmonton - Ottawa
Domestic
Hi, Porter airlines has the worst customer service. My flight got delayed and as a result I missed my connecting fight to USA from canada . The staff were terrible in arranging another flight. After several hours of waiting and on the phone, I got rebooked. I was told that I can claim my hotel and food expenses wile in the next destination. I submitted my claims online and now they are saying they cannot refund me due to some policy. In fact another friend who travelled with me on the same flight got their refund. Horrible experience.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Vancouver - Toronto
Domestic
Only given option to select economy service for review bit we travelled Porter Reserve. Just finished my priority check in, 50 minutes in line. 1 agent only while economy had 3 agents. What am I paying Porter Reserve fare for. Same situation when departing from Toronto. They even prioritized economy fares arriving after us ahead of us. Can't wait to see what the priority boarding we payed for will look like. We are a senior couple almost 70 years old and pay more to avoid having to stand for long periods.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Toronto - Orlando
USA
From the UK. One of the best flights we have taken. Everything was handled efficiently. Received an upgrade to Porter Reserve. Left slightly late but made up the time. The air crew worked very hard making sure everyone was taken care of and well fed. The seats were comfortable. The Wi-Fi didn’t work, but that wasn’t a problem on a short flight. Flew 23 April 2024…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Toronto - Vancouver
Domestic
A flight from HELL for two 87 year old seniors! -- May 10th flight PD305 Toronto to Vancouver. As I am 6ft 31/2 inches in height my wife and I booked seats 13C and D on this flight. These are exit row seats. We checked in and the agent checked our boarding passes acknowledging the numbers and location. At the gate our boarding passes were checked by two agents once again acknowledging the location. Arriving on the the plane the senior flight attendant curtly informed us that we could not sit there as my wife had a cane. This she said was a Transport Canada rule. On checking their website there is no such specific statement. My wife asked could we pay for another more expensive seat. A curt "No". I asked why we had not been told before getting on the plane that we had a problem and the attendant refused to comment. She became angry and despite the fact that the plane that was only about 3/4 full assigned us the last two seats on the plane. Cramped seats and ones where it is impossible to recline them. Clearly intended to show her power! At least 20% of the seats on the plane were empty! I tried to tell her that I was unable to fit my knees in. Her response was one snarled word. "SIT". Shortly afterwards I approached her and asked why I who was not using a cane couldn't sit in 13C my $40 seat. Her response -- An angry response -- "NO, YOU CAN"T". That followed with the threat that if I didn't sit in the back seat I would have to get off the plane. Prior to taking off , and sitting in the back seat and with my feet partially in the aisle I was threatened if I did not move my feet I would have to get off the plane. Getting off the plane this attendant uttered the following comment, 'You can't intimidate me". Clearly this attendant was impressed by being in charge to the extent that she was excessively rude and not prepared to have a civil discussion! Not likely to ever fly Porter again simply because of this hostile attendant!…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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123456…
AOTerry F wrote a tip May 20
"Don't use "checked baggage"! Also know that flight attendants manage the boarding gate - don't leave boarding to the last minute!"
jagarrity wrote a tip May 18
"The front rows on either side of the plane had lots of leg room. There is only one washroom and it is located at the front of the plane."
danielle o wrote a tip May 13
"I recommend with children walk way space and storage and very comfortable "
123456…
Baggage fees
Domestic Canada
Carry-on bag: Included
1st checked bag: $33 - $57
2th checked bag: $50 - $81
3th checked bag: $100 - $138
4th checked bag: $100 - $138
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Fri, 6/7
Return
Fri, 6/14
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1, Economy