Alamo Car Rental Reviews

I recently rented a Ford Escape from Alamo in Chicago (ORD). After getting through security at M concourse I discovered that my husband had left his phone in the car. I tried to call the lost and found line but only got a request for the Ticket number. Very frustrating. I left my husband with our belongings and left the secure area. I boarded the train back to car rentals. Got upstairs where we had dropped off the car.

I managed to leave my cell phone in the car when I returned it to Midway airport in Chicago. Realized I left it about halfway from the rental car return point to the airport, while riding the rental car shuttle bus. We stayed on the shuttle and just rode it all the way back to the rental car return area, then rode the elevator back up to the drop-off point, and the guy was waiting there with my cell phone! Excellent customer service. I deeply appreciated that they found the cell phone and immediately took it back down where it was waiting for me. Excellent experience. Excellent car (Toyota Camry). I’ll rent from them again!

I won’t go into all the details but I highly recommend Alamo!!! We were in a jam when we landed and the girls working the counter were helpful, caring, friendly and understanding!!! They helped us get on the road and on our way! Unfortunately they only had a truck left so we took it! I brought my sister back to the airport on Thursday and I didn’t fly out until the following Monday! I went in and asked if we could trade it in for something as I was not comfortable driving the truck (my sister had done all the driving). They were very sympathetic and understanding and got me and my 90 year old grandma in a nice little suv and on our way!

This is for the Corpus Christi, TX airport Alamo location. I used their early bird special pricing about a month before our trip, and Alamo's pricing was about 50% less than others! After a tiring day of travel, we welcomed a quick process, literally 5 minutes, of just receiving the car key since we took advantage of pre-check-in online (Recommended!). We also happily received a free upgrade to a beautiful Mazda SUV. It was clean but our only complaint is it did have a slight smoke odor, very unpleasant. Alamo really needs to financially penalize people to discourage smoking in rental cars. Lastly, amazingly there wasn't a gas station within 15 minutes from the airport from our location, so we couldn't fill up, but they didn't charge us, which was so nice. I would also recommend getting pre-fill gas so you don't have to worry about filling up on the way to the airport. Thanks, Alamo!

Let me start off by saying I had a really busy day, and I forgot my EZ Pass inside of my rental window. I went inside to speak with someone inside of ALAMO and they just gave me a business card for loss and found. I was a little upset that that’s all the help they have for me so I decided to go outside and then a miracle happen. DEYSHAUNA AND ANDRE when above and beyond to help me find my EZ Pass. They literally turn my frown into a smile with the extra mile. They JUMPED into action and helped me find my item. I appreciate them so much and its employees like them who keeps customers like me coming back! You guys should be proud to have such great workers in your company!

I made an online reservation and paid the full price requested. When I went to the airport to pick up the rental I was told I had to pay a $400 deposit on the same card I made the reservation with. The funds wasn’t available on that particular card. They would not take another card, They told me to call customer service to CX and request the cancellation fee be waived. The rep said he cx the reservation & I would have to call back to get the fee waived. I called back only to find out the reservation was never canceled. Smh!

Very disappointed with Alamo customer service! After having maintenance issues with our rental car during the rental, we were told to switch out the car at a nearby location and obtain another rental. This alternate location did not have the same class of car that we rented, which is understandable given it was a busy weekend. However, we were assured that they would make a price adjustment after our inconvenience with the original car, as well as downgrading our car class to a smaller car.

We rented a 2023 F-150 at the Punta Gorda airport and it was ok, however, the windows would not go up or down during the heat of the day since they had taken the tint off the windows but not the invisible adhesive. Huge inconvenience but still a useable vehicle. HOWEVER, when we brought it back and talked to the “manager” about a discount for the inconvenience, we were offered a discount as long as we promised to leave a 5 star review on the survey they would email (we never got that). I when he said we had to leave a 5 star review to get any discount I asked him if this was a form of bribery. He just said reviews are important and thus the only way he would give us a discount. That is the kind of sketchy management we won’t deal with again.

Alamo in Maui was great. The employees are fantastic. When you skip the counter they direct you to choose the vehicle you want in the class you booked. Very helpful when returning and quick to get you on your way. I always use Alamo and hope they find a way to reward returning customers. A great company.

Dear Alamo, I recently had a deeply frustrating experience at San Jose Airport (for the reservation detailed in the email below) that left me questioning your integrity and customer service standards. Despite having made an online reservation well in advance, my experience upon arrival was nothing short of a nightmare. Upon reaching the rental desk, I was informed that I could not proceed with my reservation because I didn't have a credit card. This wasn't surprising to me, as I knew I could pay with a debit card, as per your policy.