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Philippine Airlines (PAL)
Headquarters: PNB Financial Center, Macapagal Blvd, Pasay, Luzon Philippines 01330
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3.05,617 reviews
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About Philippine Airlines (PAL)
Headquarters: PNB Financial Center, Macapagal Blvd, Pasay, Luzon Philippines 01330
Airline Summary
Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.
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5617Reviews
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Popular mentions
Los Angeles - Manila
International
I've flown dozens of airlines and millions of miles, much of it international. Philippine Airlines is probably the worst airline I've flown. Certainly the worst international airline. The seats are garbage. There's no inflight entertainment- it didnt work on 3 of 4 flights. The food is meh. Flights are frequently delayed. The crews are not friendly. It's just terrible.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Manila - San Francisco
International
Philippines airline is the absolute worst. Although I was entitled to 2 check bags I only checked one. To my surprise they charged me an extra 200.00 USD. I didn’t purchase anything while in the Philippines and left back gifts because I didn’t want be charged extra. It’s always something with them. They had me wait nearly 30 minutes just to pay as they allow locals in to skip. Never again…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Davao City - Manila
Domestic
Just wanted to thank to the Philippines Airlines for making my day today. Extremely good aero company. Definitely recommend
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Philippine_Airlines, Manager at Philippine Airlines (PAL)
Responded 2 days ago
Mabuhay 741andrejm! Thank you so much for taking the time to share your wonderful experience with us here on Trip Advisor! We're thrilled to hear that your recent flight with Philippines Airlines exceeded your expectations and made your day special. Your recommendation means the world to us, and we look forward to welcoming you on board again soon for another exceptional journey.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Manila - Dubai
International
I used PAL as my airline for my vacation this year. However, I noticed a delay from the beginning of my flight. During my layover in Singapore, my flight was rescheduled. Now, as I'm flying back to Dubai, we were informed of a 4-hour delay with short notice. Then, without any announcement or proper information given to the passengers, while checking at the flight board there was an additional 2 and 1/2 hours of delay to our flight. The staff at the counter were not very helpful. When I asked for a meal and water due to the long delay, they informed me that food was available. However, when I approached the counter, they were gossiping and not assisting. One staff member even told me there was no more food and to just take water before returning his back to me and returning to gossip with colleagues. I was taken aback by his behavior, especially considering they knew about the flight delays. They mentioned that a light snack would be provided later, but it seemed they should have been aware of how many passengers there were to ensure enough meals. Their lack of empathy in light of the delay was disappointing.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Philippine_Airlines, Manager at Philippine Airlines (PAL)
Responded 2 days ago
Good day 692Halip, We sincerely apologize for the inconvenience and disappointment you experienced during your recent travels with us. Your feedback is invaluable, and we deeply regret that we fell short of meeting your expectations. Flight delays can be incredibly frustrating, and we understand the impact they have on your travel plans. We strive to provide timely and accurate information to all our passengers, and it's disheartening to hear that this was not your experience. Rest assured, we will investigate the incidents you described and take appropriate actions to prevent similar occurrences in the future. Our team is committed to providing excellent service, and it's concerning to learn that the behavior of our staff did not reflect this. We hold ourselves to high standards of professionalism and courtesy, and we apologize for any lapse in this regard. Please know that your concerns have been taken seriously, and we will use your feedback to improve our services moving forward. We value your loyalty and hope to have the opportunity to restore your trust in Philippine Airlines. If there's anything further we can assist you with or if you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. PAL Channels Messenger: https://bit.ly/PALMessenger Twitter: @flypal Instagram: @flypal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Los Angeles - Manila
International
Changed my flight schedule 5 times. Total of 4 flights for trip, every single one was delayed. Ran out of food options. I will never fly this airline again.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Philippine_Airlines, Manager at Philippine Airlines (PAL)
Responded 2 days ago
Good robertbB2876VF, We sincerely apologize for the inconvenience you experienced with your flight schedule and the delays during your trip. We understand how frustrating and disappointing this must have been for you. However, allow us to explain that the safety and well-being of our passengers is our top priority, and there are occasions when unforeseen circumstances arise that require us to adjust our flight schedules. Your feedback is invaluable, and we are taking your comments seriously to improve our services and ensure a better experience for our passengers in the future. We hope you might consider giving us another chance to make it right. Please feel free to reach out to us directly if you have any further concerns or if there's anything we can do to assist you. PAL Channels Messenger: https://bit.ly/PALMessenger Twitter: @flypal Instagram: @flypal
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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123456…
Andrew C wrote a tip May 15
"Pick another airline and pay more if you need to. Don't give these corporate pigs your money."
Mark H wrote a tip May 11
"Know what Flight number bec PR 211 poor entertainment access, aircon looks like not working and service staff looks like not happy to wirk"
123456…
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Wed, 6/12
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