Black screen after trying to reset back to factory settings. (Windows 10)

Hi Simen,

I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.

This issue might occur if there is change in system settings or display driver is corrupt.

I suggest you to follow the steps below to 

To assist you better, please provide us the information below:

• When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
• Are you able to see Windows 10 logo when you switch on the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.

Thank you.

Hello Nyima.

I actually tried both of those alternatives. Both of them gave error upon restart.

No. I am not able to see anything on my screen, not even the cursor. I left the computer on for a whole night, but nothing showed up.

I am afraid that your link cannot help me in any way due to this. I cannot see or do anything on my computer.

Thank you for taking your time :)

Hi Simen,

Thank you for your response with the current update on the issue.

I suggest you to boot into safe mode and try to update all the drivers. Check if it helps.

First, I would suggest you to download the ISO file of Windows 10 from below Microsoft Help Article and create a Media Installation Disk.
http://www.microsoft.com/en-us/software-download/windows10  

Step 1: Then try to perform the below steps to boot into safe mode and try updating drivers.

Boot the Computer with the Windows Installation Media:
1. Start (or boot) your computer from the installation media. Insert the DVD or USB flash drive and restart your computer.
2. If you see a message asking you to “Press any key to boot from DVD,” do so.
3. When you see the Install Windows page, tap or click on Repair your computer to start the Windows Recovery Mode.
4. In the Windows Recovery Environment, on the Choose an option screen, tap or click on Troubleshoot.
5. Click on Advanced Options.
6. Then on click on Startup Settings.

7. Click on Restart and choose Safe mode with Networking or Low resolution.

8. Then try to update the drivers. 

Step 2: I would suggest you to update the latest driver for display adapter in Device Manager.
1. Press Windows Key + R Key.
2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
3. Expand Display Adapter.
4. Right click on the driver and click on Update Driver Software.

Note: We need to have a wired internet connection for updating drivers in safe mode with networking. But while in low resolution option you will be able to use Wi-Fi also.

Please get back to us with an update on black screen issue, we will be happy to help.

Thank you.

Hi Simen,

Thank you for your reply with the current status of the issue.

To assist you better, please provide us the information below:

• Are you able to see any light or power light on the Motherboard of the computer?

I suggest you to check the power cable which is connected to your computer and also check if power light is present on the computer.

As you are using Desktop computer, so I recommend you to check if desktop screen cable is plugged in properly.

Please get back to us with an update on black screen issue, we will be happy to help.

Thank you.

Hi Simen,

Thank you for your response with the current update on the issue.

As per the issue description, it is seems to be hardware issue and I suggest you to contact the manufacturer of the computer for further assistance.

Let us know if you need any further assistance on Windows software related issues and we will be glad to help. 

Thank you.