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The Castle Hotel
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4.0
#77 of 176 hotels in DublinLocation
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Dublin city centre, just two minutes from O'Connell St, The Castle Hotel is within minutes walk of everything that the city has to offer including Temple Bar, Croke Park, The Gate Theatre, Dublin Writers Museum, James Joyce Cultural Centre and the principal shopping districts. Boasting grand staircases, magnificent crystal chandeliers and marble fireplaces, The Castle Hotel provides guests with a glimpse into the Georgian era while staying in touch with the demands of the modern world. We offer single, double, twin, triple and family rooms, all are en-suite and elegantly decorated in warm tones to offer both comfort and style to our guests. Our converted 19th Century wine cellars are the setting for the Castle Vaults Bar and Restaurant which serves a pre-theatre and an a la carte menu daily. The bar stocks a wide variety of craft beers, wines and spirits to please the most discerning of tastes. Each weekend the hotel offers live entertainment with traditional Irish music playing in the bar in the evenings from 9-11pm. The hotel has its own secured, gated private car park at a cost of €15 per night and the 747 Airlink airport shuttle stops just a 1 minute walk away. As far as local attractions go, Croke Park, The Hugh Lane Art Gallery, The Garden of Remembrance, The Abbey Theatre, The Gate Theatre and the James Joyce Cultural Centre are all just a short walk away.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Taxi service
Business Centre with Internet Access
Meeting rooms
Secured parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Special diet menus
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour check-in
24-hour front desk
Room features
Housekeeping
Room service
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quaint
Historic Hotel
Languages Spoken
English, French, German
Location
Gardiner Row, Dublin D01 R640 Ireland
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
88 Restaurants
within 0.3 miles
2,935Reviews84Q+A100Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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The hotel is very old, one of the oldest ones in Dublin and it is in a good condition considering its age. However, there are some things that can and should be improved.
First of all, the water pressure in our shower was extremely low and using the shower was a real challenge. At some point, even the pressure in the toilet was low so it kept leaking. Speaking of the bathroom, we were given a dirty rug and I don't think the bathroom was thoroughly cleaned because I found some hairs in the shower on the first day, before I even used it.
Second of all, we were given a room next to the staff and storage room so when we opened the door we would always bump into a staff member getting new cleaning supplies from the closet. I don't think our room was originally a guest room, I think it was just added there recently; even the key that we were given was different. Everyone got a big, fancy key that looked like it belonged to a castle, but ours was a small one with a pathetic plastic tag.
Now the breakfast; you can choose Irish or Continental and since we were in Ireland, of course we went with Irish. The food was OK, but the waiters were very confused and often brought us something we didn't ask for or a few portions of the same meal.
Overall, it is a nice hotel, but you have to be very lucky and get a good room and you should be fine :)
First of all, the water pressure in our shower was extremely low and using the shower was a real challenge. At some point, even the pressure in the toilet was low so it kept leaking. Speaking of the bathroom, we were given a dirty rug and I don't think the bathroom was thoroughly cleaned because I found some hairs in the shower on the first day, before I even used it.
Second of all, we were given a room next to the staff and storage room so when we opened the door we would always bump into a staff member getting new cleaning supplies from the closet. I don't think our room was originally a guest room, I think it was just added there recently; even the key that we were given was different. Everyone got a big, fancy key that looked like it belonged to a castle, but ours was a small one with a pathetic plastic tag.
Now the breakfast; you can choose Irish or Continental and since we were in Ireland, of course we went with Irish. The food was OK, but the waiters were very confused and often brought us something we didn't ask for or a few portions of the same meal.
Overall, it is a nice hotel, but you have to be very lucky and get a good room and you should be fine :)
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Well located hotel within Dublin City - just a few minutes walk onto O’Connell Street and many other city attractions. Great links to the airport and the Hop On / Off Bus.
This Georgian Hotel has many old and original characteristics and plenty of cosy lounges and rooms to relax within. I can imagine it holds lots of history within it!
We had a nice friendly reception check in, whereby we had rooms located for the 2nd floor. We were only staying for one night, so were very pleased with the choice of hotel . The rooms were very clean and spacious and had the usual tea/coffee facilities, hairdryer, tv etc
We booked for an evening meal in the restaurant, which was very nicely presented and equally as delicious. Live music was in the restaurant from 9pm, whereby we also chatted away with guests of other nationalities, who were also visiting Dublin City. A great atmosphere and would recommend.
The room rate included breakfast, which consisted of a full Irish Breakfast &/or Continental Breakfast.
Service was very good and they were able to offer and provide Gluten Free alternatives, which was great.
I always like to keep a positive outlook, as I do appreciate that the hospitality sector has its own constraints for turnaround times etc ..
But, I do have to mention that my only disappointment was that check out is midday and although I was up and showered early by 8. I had already had the housekeeping knocking to make my room up by 8:20 and I saw others awaiting in the corridor to make rooms up. This also happened to my friend in her room.
To knock 3.5hrs before check out on a one night stay, is a little premature … moreso if occupants have had a late night.
We had checked out at 9:30 at reception, as we wanted to make use of our time exploring Dublin … so maybe communication between reception and housekeeping could be more proactive.
The positives of everything else that this hotel offers in service, friendliness, location and atmosphere - outweighs the housekeeping aspect.
I would definitely recommend this hotel and would look to book again when visiting Dublin.
This Georgian Hotel has many old and original characteristics and plenty of cosy lounges and rooms to relax within. I can imagine it holds lots of history within it!
We had a nice friendly reception check in, whereby we had rooms located for the 2nd floor. We were only staying for one night, so were very pleased with the choice of hotel . The rooms were very clean and spacious and had the usual tea/coffee facilities, hairdryer, tv etc
We booked for an evening meal in the restaurant, which was very nicely presented and equally as delicious. Live music was in the restaurant from 9pm, whereby we also chatted away with guests of other nationalities, who were also visiting Dublin City. A great atmosphere and would recommend.
The room rate included breakfast, which consisted of a full Irish Breakfast &/or Continental Breakfast.
Service was very good and they were able to offer and provide Gluten Free alternatives, which was great.
I always like to keep a positive outlook, as I do appreciate that the hospitality sector has its own constraints for turnaround times etc ..
But, I do have to mention that my only disappointment was that check out is midday and although I was up and showered early by 8. I had already had the housekeeping knocking to make my room up by 8:20 and I saw others awaiting in the corridor to make rooms up. This also happened to my friend in her room.
To knock 3.5hrs before check out on a one night stay, is a little premature … moreso if occupants have had a late night.
We had checked out at 9:30 at reception, as we wanted to make use of our time exploring Dublin … so maybe communication between reception and housekeeping could be more proactive.
The positives of everything else that this hotel offers in service, friendliness, location and atmosphere - outweighs the housekeeping aspect.
I would definitely recommend this hotel and would look to book again when visiting Dublin.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would look elsewhere. To avoid this being a totally negative review, here are some pros --- the hotel is centrally located and offers a breakfast (it is pretty mediocre but will get the job done) and has live music and dancing at the hotel bar/restaurant, which is very nice. It also seemed clean and safe. However, I would suggest that folks book elsewhere or avoid booking the Mews buildings.
The Harry Clarke Mews apartments are advertised by the hotel as self catering stables and coach houses that have been converted into miniature apartments. The description of the location of the Mews on the hotel's website makes it seem like these are separate apartments that are part of the hotel. However, the Mews are located behind the hotel in a separate building in the parking lot next to trash bins. The staff did not help us carry our luggage to the apartment and seemed preoccupied during our check in. There does not appear to be an elevator to the Mews cottage, the entry way was filled with the hotel's linen and towel storage, and the heat was not on in the apartment when we arrived in it. We had to call the front desk to ask them for help with the heating and hot water which eventually worked. However, you would expect a hotel of this caliber to have the heat turned on and hot water running when guests arrive. The unit we stayed in also did not have a kitchenette or any cooking supplies, so it is unclear to me why the hotel promotes this as a self catering apartment. The rooms are also small, which is fine for two people, but again makes me question the practicality of this kind of arrangement if it is promoted as a self catering apartment for larger groups. Overall, I would save your money and look elsewhere. If you did happen to book here, I am sure your stay will be fine but could certainly be better given the price.
The Harry Clarke Mews apartments are advertised by the hotel as self catering stables and coach houses that have been converted into miniature apartments. The description of the location of the Mews on the hotel's website makes it seem like these are separate apartments that are part of the hotel. However, the Mews are located behind the hotel in a separate building in the parking lot next to trash bins. The staff did not help us carry our luggage to the apartment and seemed preoccupied during our check in. There does not appear to be an elevator to the Mews cottage, the entry way was filled with the hotel's linen and towel storage, and the heat was not on in the apartment when we arrived in it. We had to call the front desk to ask them for help with the heating and hot water which eventually worked. However, you would expect a hotel of this caliber to have the heat turned on and hot water running when guests arrive. The unit we stayed in also did not have a kitchenette or any cooking supplies, so it is unclear to me why the hotel promotes this as a self catering apartment. The rooms are also small, which is fine for two people, but again makes me question the practicality of this kind of arrangement if it is promoted as a self catering apartment for larger groups. Overall, I would save your money and look elsewhere. If you did happen to book here, I am sure your stay will be fine but could certainly be better given the price.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I think you can always judge a place by the way they deal with a problem or complaint and the staff at the Castle hotel were polite, efficient and resolved my complaint and all done with a smile.
I was given a room that turned out to be above the arch where all the deliveries came in and it acted like an echo chamber when said deliveries arrived at 6am.
Gillian at reception dealt with this perfectly and I was given another room without question.
All the staff in the hotel, reception, the cleaners, cafe and restaurant serving staff were friendly, professional and welcoming. The hotel although old and not top end it was spotless. The bed was comfortable and you could actually open windows, the room wasn't unbearably hot like so many are.
The entertainment in the restaurant each night was fabulous, whether you were eating or coming in just for a drink, a really lovely atmosphere down in the vaults. The full Irish breakfast kept us going all day.
I would definitely return.
The Hop on - Hop off bus tour has a stop just across the road from the hotel and does a full circuit of all the places of interest in the city, Buy a ticket for a day or more and literally hop on and off at the places you want to visit.
I was given a room that turned out to be above the arch where all the deliveries came in and it acted like an echo chamber when said deliveries arrived at 6am.
Gillian at reception dealt with this perfectly and I was given another room without question.
All the staff in the hotel, reception, the cleaners, cafe and restaurant serving staff were friendly, professional and welcoming. The hotel although old and not top end it was spotless. The bed was comfortable and you could actually open windows, the room wasn't unbearably hot like so many are.
The entertainment in the restaurant each night was fabulous, whether you were eating or coming in just for a drink, a really lovely atmosphere down in the vaults. The full Irish breakfast kept us going all day.
I would definitely return.
The Hop on - Hop off bus tour has a stop just across the road from the hotel and does a full circuit of all the places of interest in the city, Buy a ticket for a day or more and literally hop on and off at the places you want to visit.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvonne O'Keeffe, General Manager at The Castle Hotel
Responded 4 Apr 2022
Dear GillianJ293 Thank you for your review. I am glad our front office team were able to resolve your issues. Although we are not the only business which accepts deliveries, I have previously requested all deliveries arrive at a more reasonable hour and I will contact these companies again to remind them of our agreement. I am glad to read that you enjoyed the entertainment and food and found all of the staff to be friendly and helpful and I hope that you will visit us again sometime. Kindest Regards Yvonne O'Keeffe General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon arriving at the hotel, the staff were very efficient and handed us our room key.
The room, from the very beginning was perfect for me and my friend. Two beds, a TV, desk, wardrobe - and most importantly, a kettle with teabags.
The room was clean and serviced daily, after our trip to the breakfast room - which is a large communal area where guests can find all the usual foods one expects for brekie.
As we don't go on holidays to stay in the hotel, we found its location perfectly adequate. Right at the top of O'Connell street, and next to two "Hop on, Hop off" bus stops (which were used daily).
On our first night we ate in the basement restaurant of the hotel. The food was delicious (a hearty fish and chips hits the spot everytime), and the Guinness was as to be expected. Not the cheapest at nearly €70 for two fish and chips and four pints of Guinness (between us), but it was rather tasty nonetheless. The staff were cheerful and gracious there too.
We called it a night after our journey that day and missed the first night of live music, which started at 8pm, something we made sure to attend every night thereafter.
Generally the music is traditional Irish music, and from chatting with the "balladiers", it happens that they regularly play the venue. Each night was a different act, playing practically the same traditional songs (with some pop standards for everyone else). Suffice to say, you will know those songs off by heart by the end of your stay. Tip: learn "The Wild Rover", "Whiskey in the Jar", and "Black Velvet Band" to fully enjoy the experience of Irish pub music.
Overall, it was a fantastic experience.
Our room (123) was situated at the back of the building, our neighbours were opposite us, but made no sounds that I could hear, and I had no complaints.
We were backing onto a road, which could be loud, but let's be honest, if you're staying in a hotel central to Dublin, on the top of O'Connell street, if you expect total silence and tranquility, you must be mad!
Visitors to the hotel were always a great laugh, and we enjoyed joining tables and chatting into the wee hours with our American, Australian and fellow British friends.
All I can say is, if you're in Dublin, you could do much worse than stay here. It's, as we say, a corker!
The room, from the very beginning was perfect for me and my friend. Two beds, a TV, desk, wardrobe - and most importantly, a kettle with teabags.
The room was clean and serviced daily, after our trip to the breakfast room - which is a large communal area where guests can find all the usual foods one expects for brekie.
As we don't go on holidays to stay in the hotel, we found its location perfectly adequate. Right at the top of O'Connell street, and next to two "Hop on, Hop off" bus stops (which were used daily).
On our first night we ate in the basement restaurant of the hotel. The food was delicious (a hearty fish and chips hits the spot everytime), and the Guinness was as to be expected. Not the cheapest at nearly €70 for two fish and chips and four pints of Guinness (between us), but it was rather tasty nonetheless. The staff were cheerful and gracious there too.
We called it a night after our journey that day and missed the first night of live music, which started at 8pm, something we made sure to attend every night thereafter.
Generally the music is traditional Irish music, and from chatting with the "balladiers", it happens that they regularly play the venue. Each night was a different act, playing practically the same traditional songs (with some pop standards for everyone else). Suffice to say, you will know those songs off by heart by the end of your stay. Tip: learn "The Wild Rover", "Whiskey in the Jar", and "Black Velvet Band" to fully enjoy the experience of Irish pub music.
Overall, it was a fantastic experience.
Our room (123) was situated at the back of the building, our neighbours were opposite us, but made no sounds that I could hear, and I had no complaints.
We were backing onto a road, which could be loud, but let's be honest, if you're staying in a hotel central to Dublin, on the top of O'Connell street, if you expect total silence and tranquility, you must be mad!
Visitors to the hotel were always a great laugh, and we enjoyed joining tables and chatting into the wee hours with our American, Australian and fellow British friends.
All I can say is, if you're in Dublin, you could do much worse than stay here. It's, as we say, a corker!
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is great for access into town. The staff friendly and the bar area nice. Entertainment is available in the restaurant for a couple of hours every night. However, the overall experience was marred by the following;
The hotel was very old fashioned. The windows in our room were very draughty making the room cold despite being double glazed and a lot of the outside noise came in so sirens could be heard through the night. The shower was very poor and had to be hand held as the height adjuster was broken. It also took a long time to get to a decent temperature with little pressure. The beds were not very comfortable and every time we moved (turned over) the headboard, annoyingly, banged into the wall waking us up.
We arrived back late on Saturday night and asked if there was any food available. They didn't even have a packet of crisps or biscuits that we could have and we ended up walking up the road at nearly midnight to find some take away food. I would expect a 4* hotel to have some facility to feed hungry guests, even if just a sandwich or snacks. On our last evening we ate in the restaurant ordering 2 vegetarian curries. Two chicken curries were delivered to our table and it wasn't until we tried them that we realised they were chicken. Whilst this wasn't a problem for one of us the other has been vegetarian for over 30 years and was very upset to find chicken in her food. We pointed out the problem and a vegetarian meal was then served but the chicken curry was left at the table for quite some time before we were able to attract the attention of a waiter to remove it (this was before the replacement vegetarian curry was made and served). Even though the chicken curry was served in error my friend said she would eat it (as she isn't vegetarian and so that it didn't go to waste) we were still charged for a chicken curry when we could have insisted on both being replaced with what was ordered. All in all we think this hotel was over priced.
The hotel was very old fashioned. The windows in our room were very draughty making the room cold despite being double glazed and a lot of the outside noise came in so sirens could be heard through the night. The shower was very poor and had to be hand held as the height adjuster was broken. It also took a long time to get to a decent temperature with little pressure. The beds were not very comfortable and every time we moved (turned over) the headboard, annoyingly, banged into the wall waking us up.
We arrived back late on Saturday night and asked if there was any food available. They didn't even have a packet of crisps or biscuits that we could have and we ended up walking up the road at nearly midnight to find some take away food. I would expect a 4* hotel to have some facility to feed hungry guests, even if just a sandwich or snacks. On our last evening we ate in the restaurant ordering 2 vegetarian curries. Two chicken curries were delivered to our table and it wasn't until we tried them that we realised they were chicken. Whilst this wasn't a problem for one of us the other has been vegetarian for over 30 years and was very upset to find chicken in her food. We pointed out the problem and a vegetarian meal was then served but the chicken curry was left at the table for quite some time before we were able to attract the attention of a waiter to remove it (this was before the replacement vegetarian curry was made and served). Even though the chicken curry was served in error my friend said she would eat it (as she isn't vegetarian and so that it didn't go to waste) we were still charged for a chicken curry when we could have insisted on both being replaced with what was ordered. All in all we think this hotel was over priced.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked 3 nights at the Castle with another family, and while I'm sure there are lots of excellent hotels in Dublin, I don't think I'm ever going to look to stay anywhere else when I visit. I adore this hotel. The hotel is composed of several buildings that have been linked together and so it's a bit of a labyrinth inside. A ridiculously fun labyrinth; we kidded we were in the Irish Hogwarts, as every time we left our room to go down to reception it seemed we ended up going down a different way. It might not be everyone's cup of tea, but we loved it.
We had a sizable suite on the top floor with two bathrooms. Water pressure and drain in one of the bathrooms was not great, and the water never got really hot for us, but it wasn't a big deal. Windows on two different walls in the larger bedroom so we got a nice cross breeze when we opened the windows. Our friends had one large triple on a lower floor, with gorgeous high ceilings. I thought both rooms were great.
The restaurant in the basement does good dinners (we ate there twice- I had the Guinness beef stew and the vegetable curry) and has a decent bar. The second night we were there for the live music; a wonderful guitarist/singer who had the entire room singing along.
The served breakfast and the continental style breakfast are both very good; if you want hot food it'll be the served breakfast. My husband opted for the Full Irish, and it's a lot of food. I did the Vegetable (same as the Full Irish, minus the meat options) and also found it very substantial.
It's well located, a short walk from some shopping areas, and maybe ten minutes from the GPO. And about 15 minutes to the Liffey by foot. We found it a great home base. Excellent stay; I'm so sad to leave.
We had a sizable suite on the top floor with two bathrooms. Water pressure and drain in one of the bathrooms was not great, and the water never got really hot for us, but it wasn't a big deal. Windows on two different walls in the larger bedroom so we got a nice cross breeze when we opened the windows. Our friends had one large triple on a lower floor, with gorgeous high ceilings. I thought both rooms were great.
The restaurant in the basement does good dinners (we ate there twice- I had the Guinness beef stew and the vegetable curry) and has a decent bar. The second night we were there for the live music; a wonderful guitarist/singer who had the entire room singing along.
The served breakfast and the continental style breakfast are both very good; if you want hot food it'll be the served breakfast. My husband opted for the Full Irish, and it's a lot of food. I did the Vegetable (same as the Full Irish, minus the meat options) and also found it very substantial.
It's well located, a short walk from some shopping areas, and maybe ten minutes from the GPO. And about 15 minutes to the Liffey by foot. We found it a great home base. Excellent stay; I'm so sad to leave.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is brilliant but that is all this Hotel has going for it.
First of all, I stayed at this Hotel during the latest COVID restrictions so can appreciate it is a difficult time for a lot of people within Hospitality but the experience I had was genuinely horrible and has nothing to do with COVID.
First of all, there was a loud noise (similar to a washing machine constantly going) above the room I was staying in which made it extremely difficult to sleep, every night I was there. Only on the last night when I asked the reception staff to come over and listen to the noise for themselves did they allow me to move to another room just to sleep.
My breakfast order was wrong on every day and late twice and over an hour and a half one day.
The worst part of the whole experience is when I tried to highlight my concerns and experience with the Manager Yvonne.
I reported all my issues to a lovely lady (the only member of staff who seemed to care and genuinely listen) on reception when I was checking out who advised that Yvonne would be in contact.
This did not happen and despite being promised on 3 occasions that Yvonne would be in touch since I have checked out I've not heard anything. It feels like now that they have taken my money they do not care. I have since tried to contact Yvonne via calls and over email but she has refused to come back to me.
If I was you I would save your money and go Somewhere else.
First of all, I stayed at this Hotel during the latest COVID restrictions so can appreciate it is a difficult time for a lot of people within Hospitality but the experience I had was genuinely horrible and has nothing to do with COVID.
First of all, there was a loud noise (similar to a washing machine constantly going) above the room I was staying in which made it extremely difficult to sleep, every night I was there. Only on the last night when I asked the reception staff to come over and listen to the noise for themselves did they allow me to move to another room just to sleep.
My breakfast order was wrong on every day and late twice and over an hour and a half one day.
The worst part of the whole experience is when I tried to highlight my concerns and experience with the Manager Yvonne.
I reported all my issues to a lovely lady (the only member of staff who seemed to care and genuinely listen) on reception when I was checking out who advised that Yvonne would be in contact.
This did not happen and despite being promised on 3 occasions that Yvonne would be in touch since I have checked out I've not heard anything. It feels like now that they have taken my money they do not care. I have since tried to contact Yvonne via calls and over email but she has refused to come back to me.
If I was you I would save your money and go Somewhere else.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvonne O'Keeffe, General Manager at The Castle Hotel
Responded 3 Feb 2021
Dear Ciderhead Thank you for your review, it is true that this is a difficult time for all in hospitality as it is difficult for everyone but to say that your experiences were not connected with the Covid Restrictions is somewhat inaccurate. To begin with you had booked a hotel room although according to your reservation information you were flying in to Ireland from another country. The guidelines at the time and are still in place is that those arriving in to the country should "Restrict movements or Self Isolate" The guidelines issued to us in the industry indicate that it is not actually possible to do this in a hotel setting and therefore we are advised not to accept such bookings. Therefore when you made your booking online our staff contacted you to say that although we could not offer you a room in the hotel we could offer you an alternative room in our mews building which has self catering facilities and therefore is suitable for those self isolating. We did not seek to take advantage of the situation by asking for a premium for this room even though we normally charge more as they are larger rooms with more facilities, we also offered to deliver your breakfast to your room each morning as your original booking was breakfast included again at no extra cost even though we would normally charge €10 per tray for room service. After you checked in to your room in our mews building, I received a phone call from a concerned member of staff who was cleaning rooms in the mews building. She informed me that you kept entering the room (not your room) that she was cleaning and that you were not wearing a mask and that you had asked her out to dinner. Obviously this is not acceptable, firstly because this does not comply with the basics of "Self isolation" as you were not restricting your movements to your room and you were interacting with members of our team in a confined space without a mask on. This resulted in my calling you in your room to ask you not to move around the public areas and not to interact with staff members as we had offered you accommodation on the basis that you would self isolate so as not to pose a risk to our staff or our customers. All of this is covered by the guidelines we received for operating a hotel under Covid restrictions. The lovely lady who listened to your concerns has told me that she did check your room as requested she was unable to enter but she did stand at the door and she could possibly hear a bathroom fan or something similar but that she could not hear any noise which might cause disturbance. The same room had also been occupied in the days before your arrival and has been occupied since your departure and I have not received any other complaints about noise. The rooms in the mews do not have washing machines. I was informed that your breakfast was late on one of the mornings and of course I am sorry for this, we had been allowed to accept bookings for leisure reasons from residents within our county for a few days in the run up to Christmas and we had lots of guests who took advantage of the opportunity to celebrate the festive season with friends during that weekend. As the period of time for which we were allowed to open our doors was such a short time we decided that it would be unfair to call our employees who were on furlough back to work for just a week or so as it would have meant lots of paperwork for them and delays in signing back on to Pandemic Unemployment payment which may have resulted in payment delays and nobody needs that Christmas week. This meant that the small crew of people still employed had to cope with a huge and sudden increase in numbers. Most of our guests were very understanding of our position the feedback we got from those who stayed and dined with us that week was on the whole very positive. Lastly I am very sorry that I was unable to contact you personally I actually contracted Covid myself just after Christmas and have literally just returned to work in the past few days and this has been my first opportunity to respond to you. I am sorry that you did not get the bedroom in the hotel which you originally booked and I am sorry if you felt the mews were not up to the same standard but this is actually the only way we could actually accommodate your booking at that time. I am also sorry that my initial contact with you was negative and I feel that perhaps this affected your experience but it was a call I had to make for the safety and wellbeing of our staff and of our other customers. Kindest Regards Yvonne O'Keeffe General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will definitely be staying here again if I ever make it back to Dublin. This hotel is right by city centre and has such a cute old atmosphere. This hotel has a lot of character with a great and welcoming staff. The room that I had, had a great view of the church across the street. The breakfast was delicious with a vegetarian option as well. I highly recommend eating at either of the restaurants downstairs. This is an older hotel so there is no air conditioning and the floors are extra squeaky. Yes, it is an older hotel but I think it gives it a nice history. The windows do open so you can open those if you need to cool off. With the floors being squeaky, if you are a light sleeper I suggest earplugs or a white noise machine to block out people walking down the hall or down the stairs. It was a cute little room and it is PERFECT for the solo traveler.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our very first visit to this lovely hotel was for afternoon tea in the lovely simple Georgian room the service was excellent with great value for the afternoon tea especially if you have a sugary sweet tooth . We have returned on a number of evenings for the entertainment of traditional Irish music and dance and have never been disappointed the evening restaurant menus is reasonably priced and tasty . A great location only fifteen minutes walk to central town .The bedrooms are comfortable and clean whilst the served breakfast was excellent a special mention must go to Trevor who represents all the charm and warmth and politeness of this charming hotel looking forward to our next visit
Mark & Florence
Mark & Florence
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PRICE RANGE
£173 - £241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
castle hotel dublin
LOCATION
IrelandProvince of LeinsterCounty DublinDublin
NUMBER OF ROOMS
140
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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