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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Hampton Inn & Suites Chicago-Downtown hotel is conveniently located in the heart of the City of Chicago, just steps away from the famous Michigan Ave. We are surrounded by a slew of restaurants, shopping and entertainment. The hotel is easily accessible to I-94 and Lake Shore Drive, and surrounded by all forms of public transportation to take you anywhere at anytime. The location being exactly halfway between the business area (Loop) and entertainment area of the city is an excellent choice to have it all, while you visit the City of Chicago. Our location, coupled with great amenities, make for a great stay at the Hampton Inn & Suites Chicago-Downtown. Hampton Inn & Suites located in downtown Chicago is just minutes from: Deloitte, Chase Tower, AT&T, IBM, Boeing, General Electric, Accenture, and AON. Don't miss out on Chicago's Blue Man Group theatre show, described as the ''Perfect Entertainment'' by Chicago Tribune.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled in the heart of the city, Hampton Inn & Suites Chicago-Downtown receives high marks for its spotless rooms and exceptional service, with staff who often exceed guest expectations. While some visitors mention the need for room updates and occasional noise from a nearby fire station, the hotel's prime location and comprehensive amenities, including a robust breakfast, are widely celebrated.
Although parking fees can be steep, many guests feel the hotel offers good value and a comfortable atmosphere, making it a favored choice for those seeking a central stay in Chicago.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Abundant
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I spent the weekend here in September and I was beyond impressed. I was recognized and thanked for being a Diamond member upon check-in. They were able to get me in early as my train arrived in Chicago in the morning. They had wonderful communication prior to my stay via the Hilton Honors app in addition to a welcome text the morning of check-in. The front desk staff were amazing — every single one of them! They spoke or waved every time we were coming and going and offered restaurant suggestions and area attractions without hesitation. I had a suite and it had been recently remodeled and looked even better than the website photos! The room was absolutely spotless — not a dust bunny in sight! They also had a pool (I don’t swim, but it looked nice) and an outdoor lit terrace on the second floor which we enjoyed both nights. It was quiet and peaceful and we didn’t even feel like we were in a city. This is by far the nicest Hampton Inn I’ve stayed in and I’ve already recommended this property to friends looking for Chicago travel. Thank you for a wonderful, clean stay! EXTREMELY IMPRESSED with my entire stay!
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ross Guthrie, General Manager at Hampton Inn & Suites Chicago-Downtown
Responded Oct 27, 2020
CaseyS209, Thanks for sharing your 5 out of 5 experience of your recent stay with us. Our team always strives to give the service our guests expect & deserve. So glad that you enjoyed the remodeled hotel as well as the friendly staff. Ross Guthrie General Manager
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I chose the hotel because of its location. Its bang in Downtown with close proximity to all the happening places in the city. I was here on Christmas and as luck would have it everything was closed. The receptionist was kind enough to hand over a leaflet with a list of restaurants operating and offering deliveries to the hotel- That was a lovely caring touch for travelers who were checking in after 6:00 PM (like me)
Day 2 and 3 were amazing. I could walk out and tour any part of the city thanks to number of bus stops and underground MTA stations nearby in close proximity. My favorite Starbucks was just around the corner and so were quite a few huge departmental store, 7 Eleven outlets and Subway-around the corner. Overall the stay was awesome- rooms were big, sleep quality awesome, toiletries in plenty and cleanliness a huge plus point. I would love to stay here again. The only flip side of the stay was the breakfast which was awful.
Good things about the property: Location: Prime 5 Star Staff: Helpful and cordial 5 Star Sleep Quality: Peaceful 5 Star Cleanliness: Neat 5 Star
Not so good thing about the Property: Breakfast: Passable 2.5 Star (No offense but that’s the case with the other 3 properties of Hampton I stayed in US as well – Providence as well as Manhattan. Only surprise was Hampton by Hilton in Berlin City Centre where the Breakfast was just amazing – Probably because it was Europe)
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mnoonanHamptonAGM, Manager at Hampton Inn & Suites Chicago-Downtown
Responded Mar 28, 2020
Thank you so much for taking the time to review our hotel in such detail and with such kind words! Our complimentary breakfast buffet adheres to all of the Hampton standards and more for the US (Europe does have different standards) and is intended to provide a quality sustenance to start the day. By no means would I advertise us as the best breakfast restaurant in the area as there are a plethora of award winning restaurants within walking distance, but for the price (complimentary!) and the offerings I would say we've got an excellent option for those traveling! Sincerley, Matt Noonan, Assistant General Manager
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This Hampton Inn is in an older building, centrally located in River North, which is an area I really like. It's less crowded than others neighborhoods and there are a number of good trendy restaurants. The lobby/common space is very small. I didn't use the exercise room or eat the breakfast so can't comment on either. The room was clean, comfortable, updated. Bed was comfortable. So if you need a no frills room in this area it was fine. Valet was $59 overnight. RPM restaurant is kitty corner, very popular. Magnificent Mile is a 10 minute walk, the aquarium was a 50 minute walk. We don't mind walking.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rhondalyn B, Front Office Manager at Hampton Inn & Suites Chicago-Downtown
Responded Jan 25, 2020
Dear 916karkar, Thank you for sharing the experience of your recent stay with us. Our team always strives to give the service our guests expect & deserve. I appreciate the comments as we are always looking for ways to improve the hotel & service we give our guests. I am pleased your room was clean and comfortable and you did mind walking to neighboring attractions. Graciously, Rhondalyn Buckhanon Guest Services Manager
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We were very pleased staying at this hotel. The price point was very good as compared to a lot of hotels in the greater location, Plus of course included breakfast. The property has been updated, everyone was friendly, and I really enjoyed the outdoor communal patio. Everything looked clean including the pool, and the exercise room. This hotel had everything we needed at a solid price in a good location. I would definitely stay again when returning to Chicago.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My boyfriend and our friends all had a lovely night in the double queen 1 bedroom corner suite. It was very clean and comfortable with plenty of seating and space. My only problem was the pool was not open when we went to use it. I booked this place specifically because it’s hot outside and that’s where we spent most of our time. I called ahead of time, a few times even, just to make sure the pool would be open and without reservation. I told them we wouldn’t be swimming until after 8pm and they said that was fine, as the pool is open 6am-10pm. When we went, as soon as we got inside we were followed in by a security guard who immediately told us all to leave because the pool was “closing early.” He said it would be open again in the morning. We really wanted to go swimming so we were there around 6:30am and there were multiple paper signs all over the door reading “pool closed until further notice.” It’s not the hugest deal in the world but still pretty disappointing.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The bed was as hard as concrete. They advertised "Complimentary Breakfast" which was a glorified lunchable. The "breakfast" only had coffee no water. When I asked about water they told me to go to the lobby to purchase water. WTF water is basic human necessity.
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Review collected in partnership with Hampton
Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicole H, Guest Services / Front Office at Hampton Inn & Suites Chicago-Downtown
Responded Apr 26, 2021
Pressedcole33, Thank you for your feedback about your recent stay with us. We apologize the bed was not comfortable for your stay. We too miss our breakfast buffet. Buffets have been suspended by emergency order of the State of Illinois due to COVID-19 emergency declaration. During this time, we are offering a grab & go option to guests to enjoy in their rooms. The hotel also does offer complimentary water at the front desk to pick up at your leisure. Thank you again for your feedback. We look forward to hosting you again the next time your travels bring you to Chicago.
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Amazing stay at this property. The staff was what made it so great. Prior to our arrival, the staff reached and they stayed in touch in a way that was super helpful. They answered questions and provided recommendations upon request. Our check-in was smooth. The location is perfect - walking distance to some of the great downtown attractions and just far away enough to not be crowded by street activities. Special call out to Nicole, Cecily, and Daniel who were very responsive, friendly and helpful. I look forward to my next stay here!
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicole H, Guest Services / Front Office at Hampton Inn & Suites Chicago-Downtown
Responded Jul 25, 2021
L3890Nljamess, We are thrilled to hear you had a flawless stay with us! Our staff strives to make every guests stay here with us as wonderful as possible. We will be sure to share your feedback with our staff as well. Looking forward to your return visit with us in the future. Safe travels!
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The staff at this location are some of the nicest and most helpful people a person could hope for. I originally booked my trip for 4 days, but due to some unfortunate weather my flight was canceled. Yanis helped me adjust my stay and get everything fixed. While my time in Chicago was short I was given some excellent restaurant recommendations from Porsche (Wildberry, BEATRIX, and XOCO). This is a lovely location in downtown Chicago with many delicious restaurants within walking distance of the hotel. You can also catch the blue line that goes directly to O'Haire if you want a less expensive way to get to the airport. The only "negative" thing about this location is the fire station a block over, but I will say that this never disturbed my sleep at any point. Maybe bring some earplugs or something if you are a light sleeper or request a room away from the street. Thank you again to Yanis and Porsche for all the help!
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Scenery By Octaviano, Guest Services / Front Office at Hampton Inn & Suites Chicago-Downtown
Responded May 12, 2023
Hi cody, It's such an honor to hear that we were the friendliest and helpful hotel staff you've ever encountered. That is very high praise! We would love an opportunity to serve you again the next time you're in Chicago. Until then, we wish you safe travels. Best, Octaviano Gonzalez Director of Rooms
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Construction on the hotel has created numerous problems with staying there. The entrance to the hotel is boarded up, and the entrance is not marked. It is difficult even to find the temporary entrance to the hotel. I was charged twice (both times incorrectly) for parking, and am currently in the process of disputing/resolving the over billing.
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Review collected in partnership with Hampton
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mnoonanHamptonAGM, Manager at Hampton Inn & Suites Chicago-Downtown
Responded Feb 12, 2020
Thank you for your feedback, although disappointing to see you focused on only the negative aspects of your stay which we have worked tirelessly to prevent. Construction is well noted on our hotel website, mobile app, all 3rd party websites in addition to pre-arrival emails from myself and notices sent through 3rd party websites - all include the correct temporary address of 445 N Dearborn with description and I encourage all reading to please be aware or call us with questions before you get frustrated. Departing the hotel unexpectedly can lead to confusion when it is not clear if you are leaving for the day or checking out early, clarifying that would have prevented any billing issues, but I am glad we connected yesterday to adjust as necessary. We would welcome you to return once our renovation is complete and you have my info if I can be of any assistance! Sincerely, Matt Noonan, Assistant General Manager
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We spent 5 nights at this hotel having chosen it for two reasons. My daughter stayed here a few months earlier and was happy with her experience and the location was what we needed. We arrived late after a flight delay, but the staff member was gracious and helpful at check in. He advised us that the hotel would only provide routine housekeeping on the fourth day of our stay, but that we could request extra service or anything we needed. The staff at the breakfast did an amazing job. Breakfast was busy, but the kept everything stocked, fresh, and looking good. They stayed cheerful and frequently offered help in spite of dealing with crowds. There were plenty of places to sit. The room itself had very comfortable beds and nice linens and plenty of fluffy towels. The room and elevators are showing some wear and damage, so it is clearly time for a little refurbishing, but everything was clean and in working order. We had two disappointments. Housekeeping did not show up on the fourth day, and we needed a few things and trash removal. I called the desk late afternoon and got and apology and was told someone would come. However, no one did. That night I stopped at the desk and was told that housekeeping is only provided on request. Not only were we told differently, but there was also a sign on the bath mirror saying the fourth day. I was not a big deal, since he gave me what we needed, but being in the room for five nights without expected service was unfortunate. We were also very sorry to be told "We don't do that here", when I asked where I could find recycling. We hate trashing recyclables and brought home what we could. Overall, it was still a good stay but we would like to see them do a little better. But the breakfast staff deserve a lot of praise. Also, in all fairness, the hotel was very crowded with a lot of families.
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Scenery By Octaviano, Guest Services / Front Office at Hampton Inn & Suites Chicago-Downtown
Responded Aug 6, 2023
Hi Deepdrkpit, Thank you for choosing our hotel. I'm very happy to hear that your breakfast experience was top notch. Breakfast staff are wonderful people to work with. You can always count on them for positive vibes and a few good laughs! Thank you for you. We're so thankful that you took time to write such a thorough review of your experience with us. We hope that we'll get an opportunity to serve you again in the future as well. Best, Octaviano Gonzalez Director of Rooms
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There are more places to choose from in the Chicago area.
PRICE RANGE
C$230 - C$406 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn & suites chicago - downtown hotel chicago, hampton inn and suites chicago - downtown, hampton inn chicago downtown, chicago hampton inn
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
230
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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