Good day out ! Fab pool clean changing rooms and good cafe area. I did just find one thing very odd. Went to the children's slide thinkinking I could go down with my 1 year old on my lap but was told to send the baby down on her own which evidently is very risky as it was a spiral closed off side so a bit weird safty feature which poses a greater risk. Other than that fab pool

This place seems great at first but unfortunately you get 3 hours and the place is so busy where they let too many people in you literally spend 1hr 30mins queueing to go on slides. It really is a hazard how many people are in at once. I don't think I'd go back personally. I'm gonna check out alton towers water park next time.

Drove 2.5 hours here today to take our son for his birthday. We were having a lovely day, having being on a couple of slides and then went into the rapids. I could see some undesirable stood on the side ffing and gesticulating with his very upset son. Thought nothing of it and continued to enjoy our rapids session. Upon exiting, imagine my surprise having only being in the park for an hour, of which our family had remained together as a family for the entire time and not separated for a second, that this reprobate decides that my eldest (who happens to be dark haired and curly like every other kid in 2023, and is actually the sweetest most non confrontational child ever) had been picking on his child. I tried to calmly tell him he was mistaken as he had not been out of my sight for a moment, and the incident had taken place in the rapids earlier and we had only been in once. He ignored us, squared up to my son from the side, screaming like a banshee leaving him really confused and very upset. Shame there was no exit on to the side where he was stood - my husband was keen to talk to him but seems he only likes confrontation with children, and he’d legged it by the time we got out. The staff we complained to were great, and had this guttersnipe not already left voluntarily, they were trying to eject him from the site. I do hope the mulleted man sees this and perhaps next time, might consider his actions more carefully. In conclusion….Waterworld fab. This guy….w@nker. Thanks x

Visited waterworld with granddaughter today, I thought the price for a 4 year old was quite expensive as she couldn't go on the slides as she wasn't tall enough but the smaller part for the little ones one of the slides was closed which meant there was one slide which she could go on. Next was when she became hungry at lunch time, website states you can't take your own food and drink in you have to buy it from there which is fair enough, however when we tried to order lunch we were told we couldn't have any if we hadn't pre booked food which doesn't say anything on the website about this. It was ridiculous and lots of people were complaining to staff members. They said the kitchen wasn't functioning correctly and couldn't provide food so how can they provide pre booked it was a complete joke and I wouldn't recommend this place to anybody

The whole park was an amazing day out. We went on a Tuesday at 13:30 and the queues got shorter as the day went by. Very clean facilities and spacious changing rooms. Only issue is that me and my family found everything a bit cold. Swimming pools and the buildings are usually (in my experience) kept rather warm. The outside pool also wasn’t heated, although I expected if to be.

Bit of a rip-off that after spending £111 on admission for a family of 5, we also had to pay £3.50 to park and £2.50 to rent a locker! These should have been included in the price. It was really busy (school summer holidays) but we didn’t have to queue for ages for any of the flumes, and the kids really enjoyed themselves. We didn’t get kicked out after 2hrs, as you do at many other similar attractions. But the poor girl on the ice cream stall was left on her own, trying to serve a long queue and organise refunds for the locker keys at the same time; they need to sort out the staffing issues to keep the queues to a minimum. She kept apologising for our 15-20 minute wait (bless her) when it clearly wasn’t her fault. The kids’ ice creams were melted by the time we actually paid for them 🤣 I would recommend this place but ideally go in term time if you can, I would imagine it’s much less stressful then!

This place is a rip off. Opened doors 10 minutes after advertised time. Bag search pre-entry and they won't let you bring your own food. Of course, the food Waterwold sell is ghastly overpriced. You expect to pay a premium for food/drink in a place like this - but the prices charged here are excessive. This is outrageous to be completely honest given how much you pay to get in. Interior is delapidated and could do with modernising. £5 for a locker is too much when everywhere else is less than £2. £5 for car parking which is too much given the car park is poorly maintained - shrubs overgrown into parking bays, and there are lots of potholes so hopefully your suspension is good! The ban in bringing picnics and the overpriced parking soured the whole experience to be honest. In these tough times you should be helping families have a memorable day out, not bankrupting them!

After a good day out with the kids I was in the main pool. 3 lifeguards concentrating on the wrong things a child grabs on to me gasping for breath shouting for help. Not one lifeguard noticed he's choking out water. I took him to the side of pool to make sure he was OK. As a former lifeguard at sandcastle water park and for the tameside sports trust active. This was not acceptable. Having dealt with the traumatic experience of having to rescue and resuscitate a 2 year old child in the past. It's an image I didn't need and the reason I no longer do this job. I left the pool a mess shaking from head to toe. My youngest son witnessed the whole thing and found it quite traumatic himself. At least one of the 3 lifeguard on the main pool should be watching the actual pool area not 3 people concentrating on people holding on to side of the pool or ropes when the wave machine is on. Who knows what could have happened had I not been there to grab onto.

We took a group of 48 cub scouts, leaders and parent helpers. Entry went relatively smoothly on what was an incredibly hot day. Once through into the pool area we all went off and had some amazing fun. Then came dinner time and the fun (really, really not fun) started…. Well, we had pre ordered when booking and we thought we would keep it simple and give all the kids pizza, all but the three special dietary requirements cubs. We rocked up at 1300 as arranged with a group of cubs as hungry as a pack of ravaging hyenas. The catering staff had no idea or knowledge of our booking. We had 30 kids at the front of the queue, as there wasn’t a mechanism in place to have them seated and the food brought over, to be told they had no knowledge of our order and they couldn’t serve all the kids pizza as there wasn’t enough pizza ovens to even do that. Absolute pandemonium ensued as we had to get 30 (very patient, starving hungry but well behaved) cubs scouts to choose what they wanted, whilst been at the front of the queue, with an ever growing amount of the general public now in the queue behind our 30 cubs and 15 plus adults. After the manager or security or whoever the guy who dealt with us was mascaraing as, said there was nothing they could do, and around 30 minutes past, without any of the catering staff been pulled over the counter by the marauding public and beaten violently, our cubs got their food and we managed to find enough room to sit most of them on chairs, whilst the rest slummed it in the floor. After the kids had all been fed, the adults then took the opportunity to eat, with our stomachs firmly of the opinion our throats had been cut. (Although it one point waiting to get my food whilst desperately attempting to stop my weakening body flaying onto the floor, this may have been the favourable option.) The leader enjoyed their food, as the cubs had, and most of returned back to the water for more fun, having been fully recharged after a lovely stress free lunch.

Came with family& friends Good day out as school holidays & can be busy,some queues for slides /food but to be expected as even queues at alton towers and other places ! Staff work hard polite & helpful. Nice food and service from staff and explained there may be a delay due to how busy but thats to be expected when its busy and lunchtime . Overall Clean and changing rooms clean, saw staff cleaning which is good when busy , Great day out but maybe recommend a little reduction in price if only watching and not getting in the water . Will be back again !!