CheapTickets Reviews

I encountered significant issues with this travel agency, which sold me a Geneva to London (round trip) ticket. I called to cancel the reservation (for the outbound flight only), and they informed me of exorbitant fees, equivalent to three times the price of the ticket. For this reason, I decided to keep the round-trip ticket. However, I didn't show up for the outbound flight. I then purchased another flight with British Airways. Without notifying me, the agency canceled my entire reservation. Consequently, I found myself at the airport with my best friend, two hours before the flight, trying to check-in. They couldn't find my reservation and stated that it had been canceled, instructing me to contact the airline. I tried to call multiple times, but it was impossible to reach them; supposedly, their customer service line was no longer operational.

I purchased ticket for August 6 and buy cancellation protection. I need surgery and want to cancel and get my money back. They don’t care. They give credit to use until Feb 25 but I can't use it because after surgery I can’t travel for months. I’m getting ready to sue them. Insurance company they’re working not responding to my claim. You can’t reach them. NEVER SHOP FROM THIS COMPANY.

I purchased a ticket from CheapTickets and when the airline rescheduled the flight to a date that did not fit my travel plans, CheapTickets refused to provide customer assistance to resolve the matter. I've included an attachment with their response. As consumers, we need to come together to expose fraudulent businesses like CheapTickets. So spread the word and let's put CheapTickets out of business for good!!!!

You will regret it. I purchased a ticket in September for October 10th and I had to cancel the flight. I also purchased cancelation insurance. They charged me $100 cancelation PLUS only would give me credit towards future flight and no money back at all. This place is a nightmare and AVOID AT ALL COST.

Have never had a worse experience with a company and their customer service. Booked a flight that said “no cancellation fee if canceled within 24 hours”. I called to cancel 15 hours later, spent 1.5 hours on the phone, just for them to tell me they can’t cancel. Will never use this website again. Legit false advertising.

Cheaptickets customer service, name change team, informed me that they simply needed a copy of the marriage certificate and a copy or photo of my wife and daughter’s passports to submit a request to change their names on the itinerary to be consistent with their passports. Over a period of three days and several follow up phone calls, I was told each time that it’s being worked on and would take only 2-3 hours. Which took nearly three. It still didn’t happen. The name change team said that they can’t change the name, but must cancel the current booking (which is non refundable of course) and purchase new tickets at the current price. Because cheap tickets didn’t change the and wanted more money, they have now trapped my wife and daughter in China, unable to come home. My daughter will have to be withdrawn from starting kindergarten.

I would rate my experience with CheapTickets website as extremely poor. On July 3rd, 2023, I purchased two tickets for a flight from Amman, Jordan to Toronto, Canada with a layover in Vienna and Paris. However, upon arriving in Amman, my wife and I were informed by Austrian Airlines staff that she was not allowed to transit through two European countries with her Yemeni passport.

I had reserved and paid for 2 round trip tickets to cancun, which I misspelled my last name on the ticket, Cheap Tickets gave me the runaround for weeks telling me to call the airline it was booked through. Eventually I had to buy new tickets from Alaska airlines because cheap tickets said it was impossible to fix my last name!! Took a very big loss and so upset that they weren't able to fix my name. None of the employees there actually know what they are talking about. One time on the phone the guy said he fixed it, don't worry about it, which was ridiculous because if it were that easy then why didn't they do it before and I never received a confirmation email. So he hung up and again I had to call again and get a different explanation how they can fix it. Then they told me to wait till 48-72 hours before the flight and the airline would be able to switch it. HAHAHA right because if I did that and it wasn't possible the ticket would be an insane amount of money. Worst experience ever!!

I bought a round trip ticket coming from Costa Rica for my elderly mother, unfortunately she suffered an accident and broke her hip before the flight, I presented Cheaptickets the Doctor's letter about the accident of my mother and to request the refund or credit, they had me back and forward for about 22 days before the flight promising me will be resolved, the day of my mother flight came and they did not resolved anything. At the end they started sending me robotics messages that I had to to resolve it with Avianca the airline.

Do NOT use this company!! They do not research or keep up with the motels/hotels they book for you. The place was literally a drug addict prostitute motel. The pool was filled in with dirt and the glass to the front door was tapped together. As a single woman, I did not feel safe and they did NOTHING to help.