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If you’re interested in using PODS, simply fill out a quick form on its website with some basic information about your move and a company representative will reach out with a quote to begin your moving process. You can also contact the company by phone.
To cancel with PODS, you’ll need to call the customer service department. If you want a full refund (upfront payment deadlines vary), you need to cancel by 4 p.m. local time at least three days before your container delivery date.
PODS requires content protection with all of its moves. Before you purchase this protection, check your homeowners or renters insurance policy to make sure it doesn’t cover your items during your move. If it does, then you’ll be fine with PODS’ “Container Only” protection coverage. Otherwise, you should purchase PODS’ general “Contents Protection” plan, which covers both the container and all the contents inside during the move.
The company offers coverage levels from $5,000 up to $300,000 with a deductible of only $100. You can find out more by reading PODS’ content protection brochure.
Yes, PODS does offer long-distance moving services. The company will drop off its portable container at your home and you have 30 days to load at your own pace or use one of its third-party moving services. After that, PODS will pick up your container and move it to your new location or to one of its storage facilities, whether that’s in the same state or across the country.
For more information, see our guide on the Best Long-Distance Moving Companies.
Yes, interstate moves – which are simply moves across state lines or national borders, such as Canada – are part of PODS’ moving services. Like long-distance moving, PODS can help you with any of your interstate moving needs, and the process is the same.
For more details, check out our guide on the Best Interstate Moving Companies.
PODS says all of its service dates are subject to availability, so the earlier you schedule your move, the better chance you have of securing your chosen date.
PODS does offer full container load service, so your belongings will move or be stored within their own container.
Yes, PODS offers container kits with moving supplies designed to fit inside its 8-, 12-, and 16-foot portable containers. Each kit contains small, medium, and large moving boxes, as well as a black marker and one roll of tape. If you choose the 16-foot kit, you’ll receive more boxes than the 12-foot kit and so on.
Yes, you’ll need to pack your own items unless you contract with another company to help. After PODS drops off your container, you have 30 days to load it up. If you need more time, you can rent the container for another 30 days. If you want help loading and unloading, PODS offers moving services through third-party companies.
PODS has storage locations throughout the country where you can temporarily store your belongings either short or long term. Outside of moving, its storage services might be ideal for a decluttering project, renovations, or if you need extra space for a remodel.
No, PODS doesn’t currently offer a mobile app.
No, PODS doesn’t offer any tracking services during moves. However, you can find out the estimated time your container is scheduled to be delivered on your MyPODS.com account. This delivery window will also be sent via email the day before your service date.
PODS containers aren’t ideal for moving large and specialty items like cars, pianos, pool tables, etc. If you have a particular item you want moved, you can contact the company to see if that is an option. The company does use a third-party for car shipping.
PODS has more than 2,700 employees across the U.S. and Canada. It also contracts with agents that have their own moving companies to transport containers. The company does outsource additional services, such as packing and unpacking, if a customer chooses that option.
Yes, PODS is bonded and insured by the FMCSA.
