Instacart-Get Grocery Delivery 12+

I have been a member for about 2 and a half years. I used to be very pleased using the service this app provides. They used to offer impeccable customer service and the app provided a quick way to access
My account and order the items I needed quickly. Recently both a friend and myself who have 2 different susceiptions have experienced multiple problems. My lastest fiasco with them was I was locked out of my account when I tried to order groceries. They said it was because there were multiple addresses listed on my account and they locked it for security reasons. I asked what the second address was and the address they gave me was the address for the supermarket I was ordering from and clearly it was an error on their end. They then sent a link for me to verify my identity which wanted me to send a photo of my photo ID and my credit card. They’ve got to be out of their minds if they think I’m sending them documents that could get myidentity
stolen. When I refused they said someone would be reaching out to me to see if we could resolve the issue. I’m still without food and waiting. Do yourself a favor and realize you can avoid this service and get what you need from Walmart pickup without the fees and subscription costs. Really disappointed lately

I love shopping for Instacart. It’s a great way to make money quickly however, this app/ company is VERY customer driven. Your shopper rating determines your earning potential and it’s not fair at all. Customers can lie and say items are missing from their order or that the order is missing all together and you as a shopper receive a lowered rating. Customers can also give bad reviews and rate 1 star for things out of your control. The lower your rating the lower your earning potential. The lower your rating the more likely you are to get the batch’s NO ONE wants like the low or no tip orders. Disputing the claims don’t do anything to help even when you take your pictures and attempt to text the customer when items aren’t in stock and the customer doesn’t respond. It’s very easy to have your ratings drop and harder to get them back up. The lower your rating goes the more likely you are to have your account deactivated. Instacart needs to fix this and make it harder for the ratings to drop. Anything below a 5 star review drops the rating as well so you HAVE to get 5 stars everytime. But I guess until enough of us shoppers get on them about this it will continue to happen bc hey the demand for this huh job is high so they don’t care if they lose a shopper however many shoppers care if they lose this gig job. Anyway just wanted to give anyone out there a heads up on the inside workings of this app to make a sound judgement and be aware.

I’ve had Instacart for over a year and everything is great in terms of deliveries and the various stores you can choose from. No issue there. However, my account was recently locked and then deactivated while I had absolutely no idea as to why either happened. To get in contact with support you need to log in; however my account was locked so there was no way for me to reach them. I was able to find their number online and ask how to reactivate my account-they told me to fill out a form with a government ID and my payment information after which their trust safety department would be able to verify my account and unlock it. The problem is that the trust safety department has no number and they only communicate through email. The rep I spoke to didn’t want to give me the email address either and said I’d have to wait till they got back to me on the matter. Additionally when I asked why my account was locked they said they had no idea why it’s been locked and only the trust safety department can tell me. I was very frustrated by this because the trust safety department hasn’t reached out to me about my account being locked nor about it being deactivated. On top of that I had no way to reach them either to ask about this???
Overall the customer support regarding locked accounts was horrible and in the end resulted in me just completely leaving the service.