Lufthansa
Headquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679
Overview
3.542,086 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Lufthansa
Airline Alliance
Star AllianceHeadquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679
Airline Summary
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).
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Popular mentions
London - Athens
Europe
The worst customer service in the world. I booked a flight to go from London to Athens with my cat I called a lot of time and they lied to me I always spelt my surname correctly and nobody told me it was wrong in the booking reference When I noted and call them agents said it was impossible to amend the surname in the ticket . My cat and I arrived safely at our destination, Athens, yesterday using a different rout and flying company. I never will recommend this company.…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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New Delhi - Vancouver
International
Lufthansa lost my luggage & not ready to reimburse. Don’t book Lufthansa or just book it at your risk. It’s been 11 months & still my luggage is missing
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Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tampa - Bergen
International
Have flow Lufthansa/Discover many times in the past with great experiences. Last time experienced horrible customer service both at the airport and with the customer service phone line. Absolutely, the worst, no regards! In complete shock about the lack of service. Different answers every time I call or they just hang up. At the airport, not helpful was sent to a "service desk" only for the woman at the desk to turn her back to me and completely ignore me.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Birmingham - Frankfurt
Europe
1 star is too many! Awful service. Staff rather arrogant. 45 minutes delay in coming from Frankfurt an hour and half total delay taking off and then 20 minutes waiting for gate after landing.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Milan - Billund
Europe
Booked via Munich to avoid Frankfurt, both ways been rebooked to flights to Frankfurt with delays of many hours. Usuallythe flight into Frankfurt is late, very short tranfer time and the bus let youd own in a different terminal so you have to run like hell under the same tunnel every time. Worst experience among all the airlines in Europe. Will try not to use Lufthansa anymore. Useless to say taht with teh actual timing I ahve been forced to I would have never booked LUfthansa…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456…
Boli J wrote a tip Jun 7
"Just use cheaper charter flights instead of Lufthansa in future. Not worth a penny. "
Gianpietro B wrote a tip Jun 6
"Try to avoid: unreliable, many delays and Frankfurt transfer a real nightmare"
123456…
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Round TripOne-wayMulti-city
Depart
Sun, 6/23
Return
Sun, 6/30
Travelers
1, Economy