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VICEROY SANTA MONICA - UPDATED 2024 Hotel Reviews & Price Comparison (CA) - Tripadvisor
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Located steps from the Pacific Ocean, Viceroy Santa Monica is a beloved icon of the LA beach scene for 20 years. Whether you’re lounging poolside or letting your mind drift over a martini, it’s clear: This is the place for slow days and fast company. Just check out our additions: an all-new poolside experience with expansive outdoor patio and open-air cabanas; a re-stylized lounge; inspired new meeting spaces, a revamped fitness center; and our anticipated indoor-outdoor restaurant, Sugar Palm Ocean Avenue, with coastal flavors and a wraparound bar that extends outside. Recently named one of the Top 15 Greater Los Angeles City Hotels and Top 15 City Hotels in the Continental U.S in the Travel + Leisure World’s Best Awards 2021.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Our recent family 5 night stay at the Viceroy surpassed our expectations. From our early arrival and being able to store our luggage until check in. To the complementary upgrade our family of 4 - all in one room - were wowed and made to feel extremely welcome and right at home. Great location. Quiet room. Comfy beds. Spacious well appointed and luxurious bathroom. Windows that actually open to get some fresh air! It had all we could ask for and more!
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Frishkorn, Guest Services / Front Office at Viceroy Santa Monica
Responded Jan 28, 2024
Dear dalboy17, Thank you for your wonderful review! We're very happy to read that you enjoyed your experience with us at Viceroy Santa Monica. We hope you had a safe trip home to New Zealand and look forward to welcoming you back on your next visit to Southern California. Warmest Regards, William Frishkorn Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here as part of a group booking. The hotel room was great, on the smaller side and typical of what you would find in any large city like LA/NY etc. The room was a little tight for the 4 of us but was comfortable. The location was great, it was within walking distance (just across the street) and two blocks from the beach and a short stroll from the Santa Monica Pier. There is a great bowling alley a few blocks as well which is walkable. The hotel itself has some nice common areas, the pool is more "cool" than large and it's not really conducive for kids splashing around. This hotel gets high marks for boutique like atmosphere as well as close proximity to major nearby attractions.
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Date of stay: March 2019
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DeepakVSM, General Manager at Viceroy Santa Monica
Responded Jan 7, 2020
Thank you ddeparis for you review, We appreciate you taking the time to review us, we appreciate the feedback. We are pleased to hear that your stay with us was comfortable and enjoyed our proximity to the attractions in Santa Monica. We appreciate the high marks as we strive to provide a luxury boutique experience, and are happy to hear that we have provided that atmosphere during your visit. We hope to welcome you back in the future. Warm regards, Deepak Mehra, General Manager.
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We were greeted immediately upon entering the lobby by William Frishkorn. His warm smile and attentive calm erased the wear of travel from our minds. He swiftly checked to see if our room was ready, however, we were early so arranged for our bags to be stored and suggested we take a bike ride along the beach while we wait on the complimentary bikes. We did just that, and it was lovely!
The staff overall were outstanding, they were so polite and helpful!
The room we reserved was ready in a timely manner and the sofa bed was set up and ready for us as well. We reserved an ocean view room and I would highly recommend. The bathroom was very large and completely tiled in marble. We loved the chest of drawers in the bathroom as it made sharing the room with family more private for dressing after a shower. The chairs were nice but showed a good deal of wear. The beds were comfortable and the room had robes and a safe in the closet. I was glad that the fridge was not turned on as I never use it and do not like the noise, but I did have to ask for a tea service, which I appreciated when the water kettle with tea etc. was brought up to the room as there is no coffee or tea in the room. If they do not provide it in the room, it would be nice to have complimentary coffee or tea in the lobby available for guests for this level of hotel. I was disappointed in the size of the pool and the very limited seating available around the pool. The smaller pool which is always in the shade should have been kept heated or made into a hot tub.
The location is very good, however, if you could afford a beach front hotel do so, if not this property is the next best thing. We could walk to Santa Monica Pier and did so a number of times. Also it is centrally located if you are visiting multiple sites. We rented a car and used the onsite valet to park it. They were fast and attentive whenever we wished to have our car.
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Date of stay: April 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deepak Mehra, General Manager at Viceroy Santa Monica
Responded May 5, 2022
Dear Miamethyst, We are so appreciative of your amazing review! When our guests have near perfect experiences it is extremely gratifying to receive such kind words to follow. Reviews like yours are the foundation that allows our hotel to continue to thrive making it simply priceless. We are so happy to read that you enjoyed the coastal flavors of Sugar Palm! Thank you for the kind words shared about our staff. We will be sure to celebrate them for the great service provided. We truly hope we can see you again in the near future to continue to exceed your outstanding impression of our hotel! Warm regards, Deepak Mehra
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This was only a two night stay for a family vacation. We had two adjoining rooms. Note the location was not as great as it is farther from the beach than many of the other hotels in the area in including Shutters, Casa Del Mar, JW Marriott and Loews.
Issues experienced in just two nights include: 20 minute wait for pool towels, lack of responses to emails sent to Reservations, no replenishment of bottles of water in room (they were super small bottles), many broken loaner bikes (why do we pay a resort fee?), 5th day trainee to check me in at the desk who didn't know much, poor WiFi in room, missing slippers upon arrival and inability to confirm late checkout the evening before. The water really irks me as we are paying almost $400 per room per night and the two bottles of hotel water must cost about 0.25 per bottle to the hotel. Also, regarding late checkout, why can't it be confirmed the evening before? The hotel should know just about every check-in for the next day by then. It wasn't even near full when I arrived. And why should I get the new trainee to check us in who didn't tell us about any of the amenities?
I thought that I had a good value, but given the service issues, I really did not. This was our first stay at the Viceroy, and we will have to think hard before visiting any location in the future.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DeepakVSM, General Manager at Viceroy Santa Monica
Responded Feb 8, 2020
Greetings thkpm888, Thank you for taking the time to provide us with a thorough review of Viceroy Santa Monica here on Trip Advisor. I am certainly concerned that you had a rather underwhelming experience. Your honesty is essential in our effort to improve our service standards. You made valid points that you can rest assure we will address. We pride ourselves in ensuring we provide our guests with exceptional service and value when they visit Santa Monica, and on this stay we have fallen short. Although we are undergoing an enhancement project to improve our product at the moment, we would love to welcome you back for another opportunity to wow you. If you would like to discuss your stay further please do not hesitate to contact me directly and I will see to it that we make it right and hopefully earn your loyalty! I look forward to having the opportunity to talk with you. Deepak Mehra, General Manager
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This place used to be one of my favorite hotels in SM. My recent stay changed that very quickly. If you're looking for a premium experience, seriously, look elsewhere. They've clearly cut costs so much that there's no room service, robes, slippers, minibar, or coffee in the rooms. Nothing. Even a Holiday in Express has a coffee machine in the room. You can only order food from the bar (which has been remodeled to look like a MOTEL bar) and they refuse to bring it up to your room. Housekeeping will only clean your room upon request and they don't clean it, they make the bed and replace the towels, that's it. BUT they still charge 5-star prices for EVERYTHING. Most of the staff was ok but a lot of them were either just clueless or downright rude. When someone on my team asked why there was no water or robe in her room, the concierge responded, "um it's called a global pandemic." And they remodeled the bar and lobby to look less premium for some reason with a grumpy old bar tender who seems like he does not want to be there. We got two bottles of champaign for mimosas and they charged us over $65 for the orange juice ALONE! For this money you can definitely find a more premium, upscale experience at any of the other hotels nearby. Trust me you will be disappointed.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deepak Mehra, General Manager at Viceroy Santa Monica
Responded Jul 18, 2021
Dear GlobeTrotting2960188, Thank you for sharing your feedback, it is important to us. It was a pleasure to have you with us for your recent visit to Viceroy Santa Monica. I'm sorry to read that you were not pleased with some aspects of your stay. We have noted your constructive feedback and will certainly discuss it with our team in order to improve our service in future. We are constantly reassessing policies currently in place in order to provide more on property services. Warmest, Deepak Mehra, General Manager
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Family of four (middle and high school age) traveling from the Bay Area. We stayed right across the street at Shutters a month prior and enjoyed our stay, but based on room, price and overall experience, Viceroy is hands down our preferred choice in Santa Monica. Nice location just a block away from beach access. From the moment we pulled into Valet, we felt welcomed. The staff made it a point to greet us despite a minor traffic jam of 3 cars ahead of us. BJ was especially courteous and helpful when we arrived, making sure my family and I were taken care of, offering us drinks and carefully handling our luggage. The lobby was nice, airy and open, with plenty of seating and a cool, relaxed beachy-chic vibe. While our room wasn’t ready on time, the friendly front desk staff worked with us to make up for the delay. We stayed in a Grande King room with Ocean View, which was bright, spacious, and very well laid out with plenty of storage. Housekeeping setup the sofabed for us and attended to our room daily, so it always felt fresh and clean. Lugged our chairs and gear just a short walk across the street and were enjoying quality beach time in minutes. Perfect location without having to spend hundreds (sometimes thousands) of dollars more per night (sorry Shutters and Casa Del Mar). Over the course of our stay, BJ and his valet staff along with the the front desk staff, treated us like family. On the morning of checkout, BJ personally loaded and carted our bags from the room and packed them in the car for us. Excellent experience at Viceroy and looking forward to the next time!
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deepak Mehra, General Manager at Viceroy Santa Monica
Responded Aug 11, 2021
Greetings roncesr, We are so appreciative of your amazing review! When our guests have near perfect experiences it is extremely gratifying to receive such kind words to follow. Reviews like yours are the foundation that allows our hotel to continue to thrive making it simply priceless. Thank you for the kind words shared about BJ. We will be sure to celebrate him for the great service provided. We truly hope we can see you again in the near future to continue to exceed your outstanding impression of our hotel! Sincerely, Deepak Mehra, General Manager
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This hotel is located within walking distance of the Santa Monica pier but far enough away that you aren’t bombarded by tourists taking photos.
We were offered a room well before the designated check in time and given complimentary champagne. There is a resort fee but a portion of that is waived if you sign up for the Viceory rewards program. The service at check in and at the bar were exceptional. The bar has an extensive wine and cocktail list.
The rooms are typical for a luxury hotel but nothing to write home about. Beds were comfortable and rooms were quiet. No complaints in terms of the room. We were told the hotel was about to undergo a renovation in 2020.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DeepakVSM, General Manager at Viceroy Santa Monica
Responded Jan 11, 2020
Dear 545marykatef, We appreciate you taking the time to review us here on TripAdvisor. I am happy to hear our staff was able to accommodate your early check-in and were able to enjoy our complimentary bubbly! Our loyalty program not only extends to other Viceroy Hotel properties, but to many other Discovery Hotels around the world. It definitely has some great benefits. Glad your were able to take advantage of one the features available to our guests (discounted Guest Amenities Fee). We hope to welcome you back to Viceroy in the future! Warm regards, Deepak Mehra, General Manager.
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I stayed at the Viceroy shortly before the pandemic and felt that it was a bit too 'upmarket' for me at the time. Nevertheless, I returned in February 2023 because I know that it is ideally located, close to the beach and the pier, and I just wanted to relax and enjoy down time. It had changed quite a lot and felt much more like a 'regular' hotel.
Around 30 minutes after my late night arrival the hotel's wifi went down, so I went to sleep. Due to time zone difference, I awoke at 04:30am on my first morning and discovered there was no coffee machine in the room. Outside, there was torrential rain, so I cold not go and look for coffee. As there was no internet, I couldn't search for anything. I went downstairs and, after ten minutes, was given a cup of coffee by the staff.
A few hours later I ordered room service and this was great. The omelette was fantastic, the lady who delivered the meal was very friendly, kind, and considerate.
I went for a walk to the pier as the sun started breaking through the clouds and was reminded of the hotel's great location. When I returned, the internet was still down and, as there was no coffee in the room, I left again and went out to have lunch. The internet finally returned around one hour after I returned from lunch (but requires that you log in again each morning , which was a slight pain for me as I had taken my apple TV).
I went to the bar a couple of times and it was pleasant, with a friendly atmosphere and staff. I recommend the wings, but not the octopus. I also sat at the pool for a while, with my feet in the water, the pools were crystal clear, warm, and inviting.
The cleaning staff came every day and were lovely to talk to, they were very professional and courteous.
The staff also helped me tremendously on my final day when I was absolute soaked after a 2 hour walk in the rain, I had already checked out of my room, and they gave me plastic bags for my wet clothes.
The hotel is very good, but, for the lack of coffee alone, I will try a different hotel when I return to Santa Monica in the coming months.
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Date of stay: February 2023
Service
Sleep Quality
Room Tip:Â Choose an ocean view room. Mine was on the other side overlooking a car park in which there were...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deepak Mehra, General Manager at Viceroy Santa Monica
Responded Mar 9, 2023
Dear micleek, Thank you for sharing your detailed feedback with us. We appreciate you staying with us again, and are happy to hear you enjoyed the service from our team members! The omelet is also one of my personal favorites. We apologize for any connection failures you may have had, and assure you our WIFI usually works exceptionally well. We hope the coffee will not discourage you from staying with us again in the near future, as it will be our pleasure to place a coffee maker in your room with all the fixings prior to your arrival. We hope to welcome you back soon! Kindest Regards, Deepak Mehra General Manager
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Arrival was unique I’m sure from being offered water or Prosecco was the perfect way to start our stay. Efficiently we were checked in but no rush to the room as the bubbles from the Prosecco were still bubbling, A room on the 7th floor was our heaven on 7th for two nights and really wished that it was more. Everything in the room although being from the UK we missed the coffee machine but the coffee bar downstairs was well upto muster in providing exceptional coffee. Our stay was a rest from the 7 days we had toured around seeing California and so this was thr respite before the journey home. We decided to park the car offsite to ensure that we didn’t have access to the car to stop us from going out but the hotel has valet parking which looked very organised. We had drinks at the bar and decided to ask if we could have dinner which consisted of three exceptional dishes which we shared. It’s a kind of tapas set up but the two of us enjoyed it so much. The chef is exceptional with dishes which just worked were very inventive. Breakfast was exceptional too as it consisted of many different dishes that excluded egg as I’m allergic. Both dinner and breakfast menus were wonderful and reasonably priced. Now because this hotel is a boutique hotel, the pool area was small but that said, had everything you needed including hoists for the disabled. The pool chairs were like beds and the palm trees and the music gave the whole feel a Californian vibe, just loved it. The amenity fee covers many different things but most valuable to this hotel is the loan of the hotel bicycles, loads to access and two minutes from the promenade which is a 10 minute walk to Santa Monica pier. We loved the hotel, the facilities, the comfy bed and the exceptional service which we were provided with from start to finish. It is deserving of every accolade that this hotel has and more probably. Can’t wait for a revisit.
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Date of stay: March 2022
Location
Cleanliness
Service
Room Tip:Â Any as they are all exceptional
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deepak Mehra, General Manager at Viceroy Santa Monica
Responded May 5, 2022
Dear Churney, Thank you for choosing to stay with us here at the Viceroy Santa Monica! We are so pleased to hear that you truly enjoyed your experience with us!! Thank you for the kind words about our team. We will be sure to recognize them for the great service they provided you. We look forward to seeing you again in the near future! Warmest Regards, Deepak Mehra General Manager
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The reason for my mid level review is there were too many little issues, that just hindered our stay. We stayed over Christmas & NY. Location is great, close to the shops, restaurants and the beach. Hotel is modern and boutique style, a little tired in places. The room was comfortable, sound proofing was not great, you can hear everything! Beds were small and water pressure in the shower was not good, plus the plug didn't work, so no bath for the kids. As for the pool.. TINY... looks so much bigger in the pictures, I wouldn't want to be there in the summer, I can image it would be like a can or sardines! Service was generally great, restaurant and bar staff went above and beyond, reception and concierge, not so much. When we checked in we were offered champagne, but it never arrived, were told we had qualified for an upgrade, but that didn't happen either. When I enquired about the morning yoga sessions that were advertised I was told they weren't running this week. Also when looking for deals from the concierge, we were told she could get us discounts at Universal and for a Lakers game, turned out that was not the case and we got them cheaper booking ourselves online. We had a great stay and the location was great, but as I said, lots of silly little issues.
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Date of stay: December 2019
Value
Service
Sleep Quality
Room Tip:Â Sea view is lovely, but you will be on the main road, so be prepared for road noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good afternoon Julia,
Our hotel renovation is complete. We have just recently re-opened the property on August 13th. We would be delighted to welcome you to our refreshed property.
warm regards,
Deepak Mehra, General Manager.
Good Afternoon!
We do not have a shower facility, but we can provide late check out options if needed. If you have need further assistance or have a few more questions, please feel free to contact us at the hotel directly and a member of our staff can assist!
Warm Regards,
Deepak Mehra, General Manager.
Unfortunately they do not have a Nespresso machine in the room. They have the American coffee free of charge for the guests at their reception. Hope this helps.
Greetings coda8it,
Our double bed rooms are comprised of two full size beds while our single bed rooms are strictly king size. Do not hesitate to contact the hotel directly should you have any further questions.
Best,
Michael Bridges
General Manager
There are more places to choose from in the Santa Monica area.
PRICE RANGE
₱25,161 - ₱31,437 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viceroy santa monica hotel santa monica, viceroy hotel santa monica
LOCATION
United StatesCaliforniaSanta MonicaOcean Park / Santa Monica
NUMBER OF ROOMS
169
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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