Hi @user82067. I’m happy to summarize the troubleshooting steps shared in this thread. When your Doorbell Pro loses power, you can try the following:
- Make sure there is sufficient power by referencing our hardwiring guide here. Loose or fraying wires can cause the Doorbell Pro to lose power.
- Power cycle the Doorbell by shutting off power at the breaker for about 3 minutes. Turn the power back on at the breaker and check the Doorbell.
- Reset the Doorbell by holding down the setup button underneath the faceplate for 20 seconds. Once the reset is done, try walking through a new setup in the Ring app with the steps under Set Up a Device.
If you’ve tried all of the above, and the Doorbell is still unresponsive, please follow up with our support team for further assistance. You can also get in touch on Facebook @Ring by sending a private message with a few details about your concern.