Natural Textures Salon in Baltimore, MD

Paul has been extremely unprofessional and rude to Clients. Avoid this place at all costs-his work is not worth the disrespect.

I will never patronize this business again. Paul did my starter locs February of this year. I came back for my retwist, which was a little over three months. From the moment i walked in his attitude was disgusting. The shampoo guy let him know i was his client and he made a sly remark under his breath. Once i sat down in his chair he ridiculed me as if i were a child. Telling me i should've let him know my hair was over 2 months old, moving forward he's only taking clients who really want their hair done, otherwise i need to find a new stylist, my hair is going to take over an hour and he doesn't have the time for that, from now on he's only going to stop taking new clients. When i initially got my starter locs he never gave me any direction or advice on how to maintain or a good timing to come back for a retwist. His attitude was so nasty and distasteful smh. New clients book with caution. If he lets you book lol.

BIG DISAPPOINTMENT not to mention lots of time & money wasted. The attitude of this salon, which underscores the egos of the stylists, clearly confirm that they come before their customers and the services they advertise. "Book at your own risk" My anticipation to receive services from this salon ended shortly after I arrived at their door for an appointment booked 2 weeks prior. I sent an initial inquiry via the salon's website and received no response. A few days later, I tried phoning the salon direct, to no avail. I next returned to Instagram and sent a DM expressing interest and failed attempts to reach someone at the salon and received a response indicating that I should "Call the Salon Tomorrow". The next day my call was answered, At which time I explained to the person I spoke with, about the services I desired. I was immediately told that I would first need to text photos of my hair to the salon and call back after it had been done. I hung up, completed the suggested steps and called back to the salon about 30 minutes after. The person I spoke with confirmed Receipt of the photos and I subsequently inquired about booking with PStyles. I was informed that PStyles was booked for April and given the limitations around my travel dates, I was given the option to book with another stylist, to which I said would be fine. BUT ... prior to setting a time with another stylist, O first needed to send a 50$ booking deposit via PayPal. I was told to contact the salon AGAIN after the 50$ booking payment had been sent. I called the salon a 3rd time after making the PayPal payment to lock in a date and time with "Jonathan", which was confirmed for Saturday April 10th at 9am. No further instructions or details were given. On Saturday April 10, 2021, I arrived at the door of Natural Textures. A man answered the door and I asked if he was Jonathan, to this he confirmed that indeed he was. I then introduced myself as his 9am appointment. Jonathan (without inviting me into the salon) quickly asked what I was having done. I was of course surprised that this 'stylist' was not more welcoming and further did not appear to expecting a 9am booking (not to mention how far I traveled to get there). I confirmed to Jonathan that I wished to have starter locs and he quickly responded, that needed to take my braids out! I repeated what I thought I heard, to be clear. Jonathan advised further that they did not take out braids and provided no additional option. I can confirm that I had 12 cornrows (without extensions) to be taken down. If I attempted to take them out, it would have taken me roughly an hour, as I was not accompanied to the salon. An assisted takedown would have taken about 15 minutes Max. I returned to the car to contemplate the situation. I ended up driving off as I was no longer feeling comfortable about the services of the salon. Furthermore, Jonathan never followed up, which spoke volumes. A few days later I followed up with the Salon, sending a text message (to the same number i had been instructed to text photos and the 50$ PayPal deposit). I received the following text response ..... "Sir you booked for starter locs. You did not book for taken out braids. If you did for a take out we would have told you that we don't do that. Everything is on a time schedule. We give you exactly wat book for ..... If you want to discuss this matter more please give me a call." 1. I never disagreed with the salon's policy to not take out braids, however I was not aware of it until I arrived for my appointment. 2. As a first time customer, I was made to feel unprepared, rejected and swindled out of 50$. 3. 12 cornrows are not a big deal to take down when assisted, however to have done it myself would have delayed the start of my appointment. 4. An appointment reminder (phone call or text) should have been sent by the salon, including any specific expectations and COVID related preparations. Future Clients Beware of PayPal deposits as they are quite difficult to contest.

This may be a long read but, it may prevent you from wasting your time and experiencing poor customer service. Prior to being able to book a starter loc appointment with Pstyles (on styleseat) you are required to "text" a picture to the phone number he provides. With that said, on January 23rd I sent a text of my hair and then paid the $50 deposit through cash app (doesn't tell you this on Styleseat) that Pstyles requested when I called to determine if he had received the picture of my hair because I had not received a response after sending. He then did what he called "unlocked his books" for 5 mins so I could book an appointment (scheduled for March 10th). Now fast forward to "February 19th" which is when I found out I would not be able to make that appointment and needed to reschedule. After unsuccessfully attempting to reschedule on the site (I figured he would have to "unlock his books"), I immediately sent a text to Pstyles....received a read receipt but no response. On the 20th, I sent a text to Pstyles again, I received a read receipt but no response. Because the 20th of February was a Saturday I waited until Monday (February 22nd) to send another message to Pstyles....again, received a read receipt but no response. It wasn't until I sent a message to Pstyles on Tuesday to let him know that I was disappointed to see read receipts without response and that I had hoped he would give me the same consideration given to him (in timely notification) as I would be coming from out of state and needed to request the time off work. However, since that was not the case, he could cancel my appointment. Then he responded (through text) with "U need to call PStyles for all info. Texting will not work for his business". I replied letting him know that it was no worries, and to pass the info along. I then received a call from Pstyles who was immediately defensive, not taking accountability for his actions or lack thereof. He then proceeded to let me know that "with any business you call not text" but he failed to realized or acknowledge that any business that requests that you text them also accepts texts. He then told me that he would refund me if I requested a refund through cash app. Guess what? that has been a few days ago and he has yet to do so. However, I am not pressed. Pstyles can keep the deposit. However, there are a few things wrong with this. When doing business, you cannot or should not, request a communication method that you don't want your customers to utilize. Simply put, don't request a text if that is not how you want your customers to communicate with you. Second, I received read receipts on each day I sent him a message. Why did he not ask me to call after receiving the first message? And lastly, he didn't return my deposit as he stated he would, but he can keep it. If I can prevent someone else from encountering this lack of customer service, it is definitely worth it.

This may be a long read but, it may prevent you from wasting your time and experiencing poor customer service. Prior to being able to book a starter loc appointment with Pstyles (on styleseat) you are required to "text" a picture to the phone number he provides. With that said, on January 23rd I sent a text of my hair and then paid the $50 deposit through cash app (doesn't tell you this on Styleseat) that Pstyles requested when I called to determine if he had received the picture of my hair because I had not received a response after sending. He then did what he called "unlocked his books" for 5 mins so I could book an appointment (scheduled for March 10th). Now fast forward to "February 19th" which is when I found out I would not be able to make that appointment and needed to reschedule. After unsuccessfully attempting to reschedule on the site (I figured he would have to "unlock his books"), I immediately sent a text to Pstyles....received a read receipt but no response. On the 20th, I sent a text to Pstyles again, I received a read receipt but no response. Because the 20th of February was a Saturday I waited until Monday (February 22nd) to send another message to Pstyles....again, received a read receipt but no response. It wasn't until I sent a message to Pstyles on Tuesday to let him know that I was disappointed to see read receipts without response and that I had hoped he would give me the same consideration given to him (in timely notification) as I would be coming from out of state and needed to request the time off work. However, since that was not the case, he could cancel my appointment. Then he responded (through text) with "U need to call PStyles for all info. Texting will not work for his business". I replied letting him know that it was no worries, and to pass the info along. I then received a call from Pstyles who was immediately defensive, not taking accountability for his actions or lack thereof. He then proceeded to let me know that "with any business you call not text" but he failed to realized or acknowledge that any business that requests that you text them also accepts texts. He then told me that he would refund me if I requested a refund through cash app. Guess what? that has been a few days ago and he has yet to do so. However, I am not pressed. Pstyles can keep the deposit. However, there are a few things wrong with this. When doing business, you cannot or should not, request a communication method that you don't want your customers to utilize. Simply put, don't request a text if that is not how you want your customers to communicate with you. Second, I received read receipts on each day I sent him a message. Why did he not ask me to call after receiving the first message? And lastly, he didn't return my deposit as he stated he would, but he can keep it. If I can prevent someone else from encountering this lack of customer service, it is definitely worth it.