Pls help me

Just use BlackBerry Link to reset your device. If that doesn't work for whatever reason, just use an autoloader to reset it.

Let's be clear about what you mean by "reset".

Do you simply want to reboot the phone?

Or really reset - as in back to out-of-the-box factory settings clearing all added apps and data in the process?

Reboot the phone

Hold the volume up and down buttons at the same time, and keep holding them down. During the time you're holding them down, after about 20 or so seconds, the screen will go off, you may see the red LED come on briefly, eventually you will see the "BlackBerry" name display for about 20 to 30 seconds. When that name disappears, then let go of the buttons.

From there, you'll see the logo with the sweeping boot up progress squircle. When that's done, it should be at the home screen and it's finished - the phone is ready.

The whole process should take maybe 2 to 2 and a half minutes.

tried this but the problem still persists. i probably need a full factory reset but don't know how. Help!

Use an autoloader

Posted via CB10