Good Morning,
I want to leave a review about my experience on 10/18/2022 at the Flanigan's in Pembroke Pines (17185 Pines Blvd, Pembroke Pines, FL 33027-1091).
My family and I went to Flanigan's to celebrate my sister’s birthday. As we were a large group, we...come prepared to wait and make sure to have plenty of patience. First and foremost, the manager Anthony did an awesome job accommodating this big group and we cannot thank him enough for his patience! He was beyond polite and professional and went above and beyond to accommodate all of our needs. Unfortunately, I cannot say the same for our waitress Ashley. Ashley was very unprofessional and seemed to be irritated and bothered by any request we made. Something as small as asking her for napkins seemed to be too large of a task! Our glasses sat empty and requesting a refill was also a big to do! I do not consider myself a picky eater by any means, but I ordered a chipotle salmon sandwich and I received a chicken, bacon and cheese sandwich. When I advised my waitress, this order is not mine she said that's what I ordered, and they don't have salmon sandwiches. Mind you she never mentioned this to me when I ordered. So, I proceed to tell her it is ok don't want anything. No more than 5 minutes later the manager came to apologize and said we do carry this item and I will have someone bring it to you as soon as possible, and they did, and I really appreciated the manager’s job. Personally, Flanigan’s is a family favorite and we visit often and have never ever experience this treatment by a waitress. It would be in the best interest of the company that Ashley receives more training in customer service and managing big groups.More