China Airlines
Headquarters: NO.1, Hangzhan S.Rd.,Dayuan Dist. Taoyuan City, Taiwan, Taipei Taiwan 33758
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4.04,299 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
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About China Airlines
Airline Alliance
SkyTeamHeadquarters: NO.1, Hangzhan S.Rd.,Dayuan Dist. Taoyuan City, Taiwan, Taipei Taiwan 33758
Airline Summary
Founded in 1959, China Airlines employs more than 12,000 people worldwide and operates a fleet of 108 aircraft, making it the largest airline by size and frequency of service in Taiwan. China Airlines is also one of the 20 SkyTeam Alliance member airlines. China Airlines offers passengers access to an extensive global network of more than 16,270 daily flights to 1,057 destinations in 179 countries. China Airlines is continuing to promote superior aviation safety as well as eco-friendly, innovative and attentive services that provide travelers with the perfect travel experience
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Taipei - London
International
Horrific customer experience after being left in the queue by the airline. We arrived at Taoyuan Airport in Taiwan to check into our flight back to London 2 hours before departure. The airport was extremely busy and, in each section, it was nearly impossible to move between the lines of passengers zig-zagging away from the check-in desks and up the corridor. Our own set of check-in counters (Area 11) appeared to be handling 8 flights, most of which were departing at around the same time. We managed to reach the check-in desk around 7:30am (30 mins before departure) and was told that the flight was closed and we could not check in. During that time, nobody went past us with a sign, changed the signs over the check in counters or called our flight loud enough to hear, and there were no staff members available to speak to. We were aware of the time, so we were looking for staff holding signs; neither of us left the line or wore headphones as we were trying to be vigilant. There was nothing to suggest we should just stay in line with everyone else. At the customer support desk, the supervisor (Chang YuHao) tried to help by suggesting he could put us on the Monday flight (2 days later). However, there was no offer to cover our costs (two nights accommodation in a hotel (plus expenses)) and it would mean missing a day of work and my wife’s pregnancy scan. He then suggested that he would speak to the duty manager to see if there were any other solutions. When the duty manager (Liao ChiaRu) arrived at 9:30 am (nearly 1.5 hours after we arrived at the support desk), he refused to offer any solution. He claimed he had made the announcement himself, but we never saw him (in connection with our flight or others). He acknowledged that his voice might not have been loud enough (to which we pointed out the need to use a microphone or the screens at the counter to display messages on such a busy day. Where the supervisor had tried to find a solution, the duty manager made clear that it was our fault that we were stuck in the line at the counter. When I told him that my wife was pregnant and needed to get home, he laughed at me and then walked away and we never saw him again. To be clear, my wife is Taiwanese and spoke Mandarin to him, so there was no miscommunication. The supervisor then discussed alternatives with him in the back room and told us that the duty manager had refused to move us onto another flight and left us with the choice of (a) flying out two days later, or (b) cancelling the flight and finding an alternative (with a fee of £181 per person applied as a late cancellation fee). This was clearly not helpful as either option would cost us a fortune and we had not done anything wrong. In the end, we spent £1200 to get a Thai Airways flight home. This is an appalling way to treat customers who have complied with their obligations and no way to act as an airline.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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London - Manila
International
China Air won’t replace my damaged bag as it is OLD (2016 only used 4 times). CHINA AIR, YOU SHOULD REPLACE THE LUGGAGE BAG WHICH YOU HAVE DAMAGED even if it is OLD. In addition, the STRESS and HASSLE you provided to your passenger.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Denpasar - Tampa
International
One of the worst airlines I’ve flown in a long time. The leg room on the international flights are next to none and the food choices on a 16 hour flight is also non-existent. Due to their overbooking they are now making passengers check their carry-ons which is not a requirement. I also asked for her to print out our remaining boarding passes which also did not happen. Very incompetent people working at the gates and should probably reevaluate their strategy.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Amsterdam - Denpasar
International
I couldn’t fill out an infix, which is part of my Dutch last name. When contacting the company they told me they would cancel my flight and that I had to book another flight. They could not change is for me. They told me that they would contact me at 9 am on the morning of my 11 am flight. I did the check in and asked three different people from the airport staff if it was a problem, they all said no, because my last name was correct. Relieved I was waiting when China Airlines called. They told me that they cancelled my check in and had to pay 200 euros to still get on the flight. At the beginning of my holiday it cost me 200 euro just because I couldn’t fill out an infix on the site for booking. Wouldn’t recommend.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Taipei - Bangkok
Southeast Asia
Outbound: The flight was problematic from the start. It was supposed to be an A350 (with fully flat beds) and we were assigned seats in that aircraft at check in. But we realized only at the gate that our aircraft was changed at the last minute to an old A330, and with our seats rejigged. On top of that, there was an hour’s delay – strange for a morning flight. The seating is the outdated 2-2-2 recliners (which hardly reclined) but the cabin is quite well maintained and it was adequate for a short-haul day-time flight. On board, the crew were quite irritable from the start. Some managed to be “normal” and offered friendly service but unfortunately the one serving my area could not contain her appearance of being stressed. It was also a full flight. Food was so-so, though there was expensive abalone in the appetizer. Dynasty Lounge at Terminal 1 is way too small for the crazy morning crowd, and poorly equipped apart from the buffet. It was a free-for-all and one can hardly find a place to sit, much less be made comfortable to do any kind of urgent work. However, toward the late morning the lounge suddenly emptied as all the morning flights were departing. The lounge staff, nevertheless, were hardworking and efficient in clearing up after the crowds. Seating: 2/5 Cabin service: 2/5 Lounge: 2/5 In bound: It was a red-eye departing at 2.40 in the morning on an A321. Apart from the unearthly hour, the biggest problem was that the Dynasty Lounge was closed since 6 in the evening. Luckily, I managed to get into the Air France lounge, which is part of Skyteam, but that lounge closed shortly after midnight and I was left to use the obscene Miracle Lounge, used as a common lounge by all carriers without a lounge. This lounge is a horror – dirty, poorly equipped, with only basic seating and with only the lowest-quality Thai food. To top it off, the wine available was “Mont Claire” – this is an obscene brand and the lowest priced in the retail market in Thailand, and you would be well never to touch it. The new A321 with fully flat beds is adequate for a short-haul flight BUT this is at an unearthly hour when people want to sleep; as such the “beds” were too narrow and uncomfortable to get any serious sleep in, apart from the fact that someone is going to climb over you to get to the toilet at some point. Cabin crew were friendly and enthusiastic. Seating: 3/5 Cabin service: 4/5 Lounge: 0/5 Overall Onboard Food and Beverage: 4/5 Inflight entertainment: 3/5 Final thought: All airlines have different levels of service depending on how important the route is and whether the clientele is mainly business or leisure. This route is mainly leisure, therefore it is not of high importance.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Essen (Wien-Taipeh) - war sehr lecker
123456…
Mc H wrote a tip May 2024
"Unfriendly Taiwan Flight attendants are rude and gave us a dirty look!!! food are terrible and make me sick! I Don't recommend this CHINA AI"
OnAir06626550517 wrote a tip May 2024
"I was happy with this airline when I flew, however trying to get them to "do the right thing with my moko's credit" is another story!"
Harry T wrote a tip Mar 2024
"Try to keep the foot space in front of you clear so you have maximum adjustability (should be plenty of space in overhead bin)."
123456…
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Round TripOne-wayMulti-city
Depart
Wed, 6/19
Return
Wed, 6/26
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1, Economy