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Can't recover password using phone

Sign-in is blocked

You’ve tried to sign in too many times with an incorrect account or password.

Sign-in with ...@outlook.com is blocked for one of these reasons:

Someone entered the wrong password too many times.

If you signed up for this account through an organisation, you might not be able to use it yet.

so bascially i paniceed adnasdsad

and type the wrong password too many times and i got locked out and when i try to recover password using my phone

it says inavlid method or something

so am making this fourm to ask how long does does this blocked last,?

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Dear Siddhartha Kc

Welcome to the Microsoft Community!

I understand that your account has been locked due to multiple entries of multiple incorrect passwords, please point me in the right direction if I'm misunderstanding.

You mentioned that your Microsoft account is registered through an organisation, is this a work or school account? This information can help me better answer your question.

If your account was set up by an organisation: the administrator of the organisation has the authority to lock users out of resetting their passwords, in which case you may not be able to reset your password through the same steps as you would for a personal Microsoft account by sending and receiving a verification code on your mobile phone. You will need to contact your organisation's administrator to assist you in resetting your password.

I hope my answer is helpful, if it's not what I understand, please reply below and I look forward to hearing from you!

Best wishes,

Carmid.C-MSFT | Microsoft Community Support Specialist

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Question Info

Last updated May 14, 2024 Views 12 Applies to: