In summary: Very tight seating, enormous crowd cramming through doors, disappointing performance, "majority rules" policy allowing guests to STAND in front of us blocking our view, venue difficult to access in busy downtown, 20 minute intermission with so many people in tight space. NEVER AGAIN!

We love Motown. We go to Las Vegas all the time always looking for Motown options. Our daughter bought these tickets for us with a wonderful seat location as a Christmas gift. We were SO EXCITED about seeing this show.

Getting to the theater in downtown was a challenge. We had prepaid valet parking and circled the blocks many times before we finally found the entrance. Parking went smoothly and we were finally in the venue. Concession prices were high as expected, but not outrageous. Décor was odd - open beams and plumbing like a loft, but ridiculous stainless steel with purple and orange colors. Bathroom was very nice. Extremely limited foyer space and seating for a very large theater. People were crammed in there like sardines waiting for the theater to open.

Only 30 minutes allowed to seat everyone and it just wasn't going to happen. Rows are unbelievably tight; my 6'2" husband's knees touched the seat in front of us. Everyone in the row had to stand as people in the middle seats entered. Huge theater, very crowed and ushers were still seating people 10 or 15 minutes after the show started.

There were two speakers on the stage that blasted into us. The amazing, wonderful band sounded great, but when singers started we could barely hear them. That turned out to be a blessing in disguise as when their microphones were turned up we realized they really weren't doing a very good job. I love the Temptations dance choreography and these guys tried, but it just wasn't what I expected. So the small amount of the show we actually saw was somewhat disappointing.

THEN EVERYONE STARTED STANDING!!! It was so frustrating to be in $80 seats and NOT be able to see the (disappointing) show. Everyone once in a while they would sit down for a minute, then back up again! The row behind us was guests using wheelchairs and walkers, so they generally did not have the option to stand; in courtesy to them, we remained seated. I got up and moved to an empty seat further back, but folks in front kept standing and I couldn't see there, either. Finally my husband got up, came to me and said "let's go!" We left during the Temptations' performance, before intermission and before the Four Tops started.

We spoke to an usher who apologized and directed us to the box office representative. We spoke to him and he offered to find us alternate seats, but unlike the experience in a previous review, it appeared to us that the majority of guest were rudely standing. Box office explained that it is the theater's policy, regarding standing, that "majority rules." They obviously couldn't care less about our experience and have absolutely no consideration whatsoever for guests with disabilities. We left.

I messaged the theater on Facebook the next morning. They read the message at 9:10am, but here is it four days later and they could not even bother to respond.

We now have a performing arts showplace of which Orlando can truly be proud. Striking architecturally and with pinpoint acoustics, the Dr. Phillips Center for the Performing Arts makes show going a pleasure. One pet peeve with so many showrooms is cramped rows that necessitate climbing over someone to get to your seat. Planners made seats wider and thoughtfully aired out the legroom so bodies don't have to twist or feet get trampled on when patrons are moving to their seats.