City of Santa Clara
MenuSilicon Valley (SV) Hopper
On November 20, 2023, the City of Santa Clara and Silicon Valley Power, in partnership with the City of Cupertino and the State of California, launched a new public on-demand rideshare service in the southern half of Santa Clara called Silicon Valley (SV) Hopper.
Background
In 2022, the City of Cupertino and the City of Santa Clara were awarded approximately $8.5 million by the California State Transportation Agency to continue Cupertino's existing on-demand shuttle program and expand service into Santa Clara with a zero emissions fleet. In September 2023, Santa Clara entered into a Funding Agreement with Cupertino to support the shuttle program. Via is the selected shuttle operator with funding provided by Santa Clara, Cupertino, and the State of California.
The shuttle program, also known as the SV Hopper, offers a user-friendly rideshare service through a dedicated app, providing convenient transportation throughout Cupertino, the southern half of Santa Clara, and to specific destinations beyond the city limits. (See below map for service areas)
SV Hopper is a unique transportation service that works similarly to Uber and Lyft. However, instead of providing a door-to-door service, SV Hopper takes you to a nearby designated stop. This stop is typically the closest street corner to your origin or destination. Individuals with disabilities can receive door-to-door service.
How to Ride
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Fares• One-way fare: $3.50 |
Note: +1s must be booked ahead of time, a driver will not pickup a guest without a reservation. Please book +1s in the app or by phone 669-201-1892
Who Can Ride & Rules
Children Guidelines:
- Ages 13-17: May use SV Hopper independently with parental consent. This consent is assumed when a parent downloads the Via app and agrees to its terms & conditions.
- Below age 13: Must be accompanied by a parent or guardian. California State law mandates the use of car seats, which SV Hopper does not provide.
Wheelchair Accessibility: Vans that accommodate wheelchairs are available. Those with disabilities will receive door-to-door service.
Service Animals: Allowed on SV Hopper, but only when they are on duty. No other pets are permitted.
Onboard Etiquette: Kindly refrain from eating or drinking during your ride.
Vehicle Features: Every vehicle is equipped with bike racks that can accommodate up to 2 bikes. Wheelchair accessible vehicles can be arranged upon request.
Discounted Fare Eligibility:
- Senior Discount: 65+ with Photo ID
- Student Discount: Valid (photo) student ID
- Low Income Discount: Cal Fresh or Medicare/Medicaid card
- Disabled Discount: Valid disabled placard & registration card
Note: Only one discount category can be applied at a time. Mutiple discounts are not permitted.
Hours of Operation
- Monday – Friday: 7 a.m. – 7 p.m.
- Saturday: 9 a.m. – 5 p.m.
Service Area
In Santa Clara, service is provided in the southern half of the City from the Caltrain tracks to the City's southernmost City limit, with a future Phase 2 planned expansion into the northern part of the City. SV Hopper will pick up and drop off anywhere within the service area.
Contact Us
Via (SV Hopper) can be reached by calling 669-201-1892 or emailing support-hopper@ridewithvia.com. The City of Santa Clara can be reached by email Engineering@SantaClaraCA.gov or by calling 408-615-3000.