Honda Dealer in West Caldwell, NJ

“ I’d give them ZERO stars if I could. Rude and not an ounce of professionalism in there. Overly jacked up prices to. Don’t waste your time! ”

“ Unfortunately this dealership posts prices online which are untrue. Once you arrive, added "fees" are added to the asking price. We were looking for a 20k used vehicle for our kid. We drove an hour to see a vehicle listed online for 20,500 and once arrived over 4k in "fees" are added to the sales price. We expected tax & tags but certainly didn't expect absurd fees such as "paint protection " on a 4 year old vehicle.. who asked for that? And, the vehicle already had a visable scratch on the hood.. a little late for "paint protection" id say. Strangest car shopping experience ever. I would suggest listed your actual prices, including your outrageous fees online.. its called honest sales, sadly a dying art. .. disappointing for a kid on a budget. Never again! ”

“ If there was an option to no star at all that would be my choice.When car-hunting, we visited them. There was not rudeness that I can remember but it wasn’t warm either, so we brought our business elsewhere. However after we bought our Passport SUV we had to bring it to dealer a lot of times (my guess to you, don’t buy a passport)Our fifth time we decided to bring the car to Paul Miller Honda Caldwell Maintenance department -Right from the start you will find rude, unprofessional and unwelcome people starting by the first face you get to see, front desk receptionist, you’ll know who it is.The manager, Danny. I don’t have enough words to describe how full of ____ he is!!! Helpless, careless, and unprofessional he kept our car to fix it for over a week and never once call me, after he said he would follow up to update me so I kept calling to ask for estimates on how much longer.He loaned me a car while keeping mine at the dealer, however, and the one last time that I called he finally said my car noise is normal so he wasn’t gonna do anything and that he could relate with his “brand new 2023 SUV”. So he said pick up your car now and bring me my loaner, because i was upset he wasn’t fixing my car.So I was unable to pick up my car right now as he demanded, he was rude and upset I wasn’t able to come right now so he threatened me saying he was gonna report the loaner car stolen. And he rudely asked me to provide him with my current location (multiple times) because he was gonna send his team to take the car away from me. He was screaming at me over the phone! And made me feel like the worst person ever, in other words like him because he is the worst. Just warning you all!! ”

“ The dealership is always slow on service. They call you and promise it will be fixed in 1.5 hour. I came on time waited for 1 hour 45 mins and still my car is as standing outside waiting to go in. On top the staff is super rude and hold no responsibility especially Morgan guido she is the worst rep possible!!!! Super rude and woman. Don’t come here. This is not the first time. It’s always the same with her and this dealership ”

“ Njjetz ”

“ Honda west Caldwell is one of the worst dealer I have ever been. Bad treatment and bad actitud. On that top of that, they want to add $4,000 for new and $1,500 for used car over the original price. They tell you that there’s not negotiations for the price because the “shortage of cars”.If you value yourself, don’t go over here.This people have to understand that it’s your sacrifice that will pay for their cars, and that you are the one who pay their salary as well. Value yourself! I found a car in Glen Toyota dealer with no extra charges and good treatment. ”

“ Had oil change performed. They took the car pretty quickly but the car wasn't ready for almost 3 hours. ”

“ My husband and I have had good experiences here buying/leasing in the past. Unfortunately, we were taken advantage of last week. We didn't do our homework and we paid for it! Salesperson said no way to get us a civic, upsold us. 6 days later I get an offer to trade in my 2018 for a new civic! Texted to double check, yup they have them now! So disappointing! ”

“ My husband was returning his leased car and wanted to lease another civic. They told him there were no civics available. He was willing to wait, but they did a hard sell to get him to take an accord. Less than a week later I got an email from the dealer about trading in my 2018 civic for a new civic, including pictures and id's. Texted to double check and yes, they do have new civics now! Called the salesperson to complain and he was very confrontational, instead of trying to explain his actions he kept asking if I was calling him a liar, then hung up. Wow, guess they're not concerned about getting repeat business. ”

“ Got a good lease deal ”

“ The sales person is very good and we made the deal in about 25 minutes. Then comes the finance guy who is very very very slow and not because he had many customers no he had only one other than me(I paid cash for the car) I had to wait for 3 hrs for no reason to sign some papers in 2 minutes unbelievable ”

“ Was very surprised by the way they treated me in attempting to turn in my leased CR-V and start a new lease. Did not appear to be honest when determining the appropriate and fair trade in value and how it will be used to calculate the new lease amount. ”

“ Jose hooked it up and everyone there is mad cool. If you looking for a good car this is the place to go ”

“ My experience with this dealership was beyond disappointing; I wish I could rate them 0 stars. Upon arriving to pick up my car, I had a simple question about a bill for service. The service rep had assured me that I could apply a $20 off coupon, which seemed straightforward. However, when I went to check out, I was informed that the coupon couldn't be used as service was closed, and I was directed to the sales department to sort it out.In the sales department, I encountered an absolute nightmare. The staff were unhelpful and indifferent, telling me I had to call back on Monday to deal with the service department for the credit. But here's the catch - nobody ever calls you back, and their voicemails are always full at this dealership. Frustration quickly escalated when I spoke with the sales manager, Ronald V., who proved to be mean, disrespectful, and aggressive. He raised his voice at me, leaving me feeling belittled and hurt. Other people waiting to look/test drive cars mentioned how they were appalled by his behavior to me. It's unbelievable that such hostility was displayed over a mere $20 coupon; it's about the principle, not the amount.The situation escalated to the point where I ended up in tears in the car sales area. It was a humiliating experience that no customer should endure. This dealership clearly lacks organization, respect, and basic customer service skills.I strongly urge anyone considering doing business with Paul Miller Honda of West Caldwell to think twice. My encounter with them was nothing short of traumatizing, and I wouldn't wish such terrible treatment on anyone. It's truly sad to see a business forget the importance of good customer service and allow their staff to behave so poorly. Steer clear and save yourself from a potential nightmare. ”

“ My experience with this dealership was beyond disappointing; I wish I could rate them 0 stars. Upon arriving to pick up my car, I had a simple question about a bill for service. The service rep had assured me that I could apply a $20 off coupon, which seemed straightforward. However, when I went to check out, I was informed that the coupon couldn't be used as service was closed, and I was directed to the sales department to sort it out. In the sales department, I encountered an absolute nightmare. The staff were unhelpful and indifferent, telling me I had to call back on Monday to deal with the service department for the credit. But here's the catch - nobody ever calls you back, and their voicemails are always full at this dealership. Frustration quickly escalated when I spoke with the sales manager, Ronald V., who proved to be mean, disrespectful, and aggressive. He raised his voice at me, leaving me feeling belittled and hurt. Other people waiting to look/test drive cars mentioned how they were appalled by his behavior to me. It's unbelievable that such hostility was displayed over a mere $20 coupon; it's about the principle, not the amount. The situation escalated to the point where I ended up in tears in the car sales area. It was a humiliating experience that no customer should endure. This dealership clearly lacks organization, respect, and basic customer service skills. I strongly urge anyone considering doing business with Paul Miller Honda of West Caldwell to think twice. My encounter with them was nothing short of traumatizing, and I wouldn't wish such terrible treatment on anyone. It's truly sad to see a business forget the importance of good customer service and allow their staff to behave so poorly. Steer clear and save yourself from a potential nightmare. ”

“ Highly professional in every way! They listened to my requests, searched service history to check for vehicle updates and gave me honest answers. Wait time was reasonable for the work done. Online appointment booking system was fast and easy to use. The waiting area was clean, comfortable and spacious. ”

“ I went twice and interested in 2021 Honda Pilot EX-L. Deal done after negotiation, I gave credit card for deposit. The rep Roman Fuchs comes back and said sorry, we have another offer. Actually they want $2000 more. Never rely on these people. I have my wife and a nephew with me. How do you take offer from someone else when you are already selling the car, make no sense. Worst people, worst customer service from top to bottom. Never recommend to anyone ”

“ Joke of a dealership. Had interest in buying a used vehicle there having cash in hand. Was back and forth with Cindy for 2 days. And here I was thinking, wow, a dealership that responds. Showed up for the appointment and dealt with a different sales rep. Was told a deposit was put on it in the morning. Asked why wasn’t I told this. Explained I was never advised of this after multiple times of communication with Cindy. Sales Rep had even the audacity to ask to see the text messages I had with Cindy as well as the email. He states the email was an auto email but the text messages sure weren’t. Showed him all the messages. He had no response . Not even a sorry. Mind you this is after confirming multiple times on the day of the appointment and the previous day. Last point of contact with a reply was 30 minutes before my appointment time. Why would you not mentioned the vehicle was sold after replying back to me all these times? A courtesy to say there is a deposit and to. It come down would have been nice. Talk about piss poor way to sell cars and a waste of time. ”

“ Jose was very helpful and professional. I have leased from him befor and will continue to do so in the future ”

“ Even one star is higher than what the service department deserves. I went for simple thing which was to change the cylinder of the door lock and waited there because the agent told me it would take two hours but it ended up that I waited for more than five hours and when complained to the front office employee, he was extremely rude besides lying and denying that he told me it would take two hours. If your employees are lying in simple things like this what would they do regarding the problem in the car? Would they be honest and not exaggerating the issue to get more money? ”

“ We purchased Honda CRV from this dealership. The car is good but the service is awful, not to mention dishonest. We purchased the car from Roman Fuchs who was not willing to honor the sale price and sneaked in peace of mind package and we categorically told him, we are not interested in this package and charged us $1100. Now when I tried to talk to him about it he has stopped receiving my phone call. I have no idea if they have my registration, because Roman would not receive my calls and when I call the Paul Miller, as soon as I utter the word registration, she cuts me off and transfers me to a different line where no one picks up the phone. My temporary plate expires in 5 days. I would not recommend this dealership to anyone ”

“ Flavia and Jean are the best. Been coming to PMH for many years. Everyone's just been so good to me. Always a satisfied customer. ”

“ Service department did a good oil change ”

“ Had a very good experience/service. Went in for A/C Condensor issue , which lucky had extended warranty. My service advisor Gustavo was very helpful from drop-off to pick-up. Once my car was ready , my advisor called & arranged a courtesy valet driver (Dennis) to pick me up 20+ minutes to my home. Satisfied with my visit. Would give more than 5/5 stars. ”

“ Not surprised this place has a 1 star BBB rating and is not accredited by the BBB. I wish I had done my research before bringing my truck here. I brought my truck in to have the lower control arms replaced due to a bad bushing. However, my truck drove perfectly fine but I knew it needed to be replaced. I had my lower control arms and front brakes replaced, and rear parking brake adjusted and an alignment about $1,300. I picked my truck up and immediately I knew something was not right. I called the service advisor Guss and told him my truck is not driving correctly it’s pulling to the left and right under acceleration. I also explain to him it does not feel safe to drive. I brought the truck back the next day to drop it off. They are unable to figure out what is wrong with the vehicle came up with any and everything that could be the problem. First they said my engine mounts were bad and this is what is causing the problem. Then they said because the truck has a lift kit this is likely the problem, despite this lift kit having been on my truck for 3 years with no drivability issues whatsoever. The service manager Danny said we will refund you for the alignment. Now you want to refund me for work you've completed even though you claim the issue is unrelated to work you've completed. I refuse to take the refund and told him I want my truck to drive like it did before I brought it to your dealership. They kept my truck for a week! No one initiated a follow up call to me I had to call them leaving numerous unanswered messages. Once I talked to the service advisor Guss and ask for a loaner car of course he says we don't have any. He told me I would receive a call at noon with an update about my vehicle. Surprise surprise no call. I then get online and start doing some research and find they have a 1 star rating from the BBB and immediately call the dealership and said do not touch my truck! Spoke to Dave the GM who was short with me and argumentative. ”

“ I swore two years ago that I would never set foot in this business again. I returned only due to a Honda recall. Made an appointment for 9am two weeks ahead of time. Showed up 30 minutes before scheduled appointment. When asked if I was staying, I needed to know length of time I would wait as I had an 8 month old with me. Was told it would be under two hours. At 10am, I inquired why my car still hadn't been taken in to the shop. I was told this was accounted in the wait time and the fix was quick. At 10:50am, the car had still not gone in. The employee, Morgan, couldn't even be bothered to get off her chair to check on my service. Everyone who came after me left before my car was taken in to the shop. Management offered me a free oil change for the future. I will NEVER come back. If another recall is posted, I'd drive to South Jersey before coming here. Their customer service is non-existent. Do yourselves a favor, go elsewhere. ”

“ Quick response when reaching out about the availability of the vehicle. Overall pleasant experience and the sales man Sha who helped me was great. ”

“ 6/10/2023: 0 stars. Save yourself a headache and a lot of time if you are going for a used car advertised online. I sent an online inquiry on Friday, and received a phone call from a salesperson (Christine) at 9:10am on Saturday confirming that the car was available. a 2010 Honda Civic with under 44k miles priced at $10k. I told the salesperson that I had purchased two other cars from this dealership, including my son's 2007 Honda Civic that we were looking to replace, as it was totaled in an accident a few days earlier. I told her that we were coming from an hour away and specifically said "Don't sell the car to someone else." She said that wouldn't happen and sent me an email for an appointment at 1:00pm. My son and I arrived there at 12:15pm to find them in the process of selling the car. The manager (Ronald) said we should have come sooner. Really? I was given an appointment for 1:00pm and it was 12:15pm, so we were there in plenty of time. The manager said he has a 2014 Mazda for sale. Bait and switch? No thanks. We left extremely disappointed and annoyed but with Ronald's obnoxious "Have a nice day." To add to the disappointment and the annoyance at the waste of time, Ronald sent an email at 12:53pm thanking us for our time. Unbelievable. ”