We are aware there are still intermittent issues accessing HSBC UK Mobile Banking services. Services are recovering, if you continue to experience problems please continue to retry, or our online banking services are available via browser. Sorry for any inconvenience caused.
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All reactions:
97 comments
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Cathy Williams
I can’t pay cheques in. I got a message telling me to take them to my local branch only my branch isn’t local, they have all been closed. Besides, I don’t have time. Now the whole system is down!
View all 2 replies
Helen Cartwright
Just how long are you going to take to fix this?
Debbie Parkes
Totally disgusting 
will be thinking of moving banks now and I hope some are thinking the same , disgrace get it sorted , 24 th nov 2023 .
will be thinking of moving banks now and I hope some are thinking the same , disgrace get it sorted , 24 th nov 2023 .- Edited
James Ernie Sepulchritude
Perhaps if you had kept real branches open with the vast profits you generate this would be less of a problem.
6
Roger Thory
Why can I no longer login using my PSK ?
View all 2 replies
Geraldine Beare
unable to access mobile phone app due to blank page - help!
HSBC replied
3 Replies
Hugo Judd
This is vat day and payments are being cancelled without notification. Presumably any penalties will be covered by HSBC
HSBC replied
7 Replies
Padraic Heneghan
Can you sort your service out. My wife continues to be unable to transact online using HSBC cards. Despite contacting your bank and getting the cards changed - the issues continue.
Claire Byrne
Anyone else struggling to get onto the business banking app? It been saying server unavailable since yesterday
View all 2 replies
Lisa Serralha
My card he’s been declined today. Won’t work in case machine and banking app down.
HSBC replied
1 Reply
Rosemary W Scott
I can't get onto the business banking online this monring and the chat feature is also down.
HSBC replied
2 Replies
Mark Goodge
Ever since the app update to the new red background I can not log on to the app. This is the 4th week without mobile banking now. How long will it take??????
HSBC replied
3 Replies
Keith Groom
I can't access my accounts or transfer cash
HSBC replied
1 Reply
Selwyn Harris Sheffield
Out here in S62bt
Selwyn Harris Sheffield
Out here in S62bt
Steve Dickson
App asking me to update
HSBC replied
1 Reply
Lila Robertson-mizouni
I can't log on!!
HSBC replied
6 Replies
Helen Chapman
BEWARE if you bank or transact with HSBC. I lost £9,000 through a transfer scam involving a HSBC customer account. Figures show consumers lost £92.9MM in the first half of 2018! BUT unlike victims of other types of fraud they're not entitled to be repa…
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Mohammed Eglain
just to add to this Ive been writing these messages when I am on a call waiting with HSBC customer service for 37 mins
HSBC replied
3 Replies
Mohammed Eglain
just another terrible high street bank that doesnt care about personal accounts and very disrespectful towards peoples lives
Mohammed Eglain
so my account has been blocked since friday night and no one can answer why because the compliance team is off on the weekend ..then why bloody block an account if your not ready to answer to it ..and on the beginning of the month where all my direct d…
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Jyoti Mangar
My business card and online transactions have been blocked. Was on hold got 45 minutes yesterday and could not get through. Today after a 15 min wait, you customer service tells me to call back after 2pm as she cannot help me and there is no one in the…
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HSBC replied
1 Reply
Ioan Tili
I try yesterday and don't works
Zoë Barlow
Yesterday our insurance company said all of our bank cards were invalid.....
HSBC replied
1 Reply
Robert Gullon
Been on 45 mins waiting to be connected to a business advisor on 03456022014 and a further 20 mins waiting to be connected to an agent on 03457606060 I’ve given up now
Marie Everall
Just waited 15 minutes for someone to answer my telephone call - unacceptable !
HSBC replied
7 Replies
Veronique Dallet
I can't access the website! But I don't seem to have an issue with the App... However, I need to print my bank statement and can't do that from the App... 
View all 5 replies
Georgia Clarke
I can't access online using a laptop either, as the website won't display.
Tracey Jayne Russell
I’ve had no problems.
Laura Major
Every pay day!! It's not on
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