Page 1 BlackBerry Leap Smartphone Version: 10.3.1...
Page 2 Published: 2015-03-10 SWD-20150310104804511...
Page 3: Table Of Contents
Contents Setup and basics............................6 New in this release............................6 Your device at a glance..........................14 What's different about the BlackBerry 10 OS?....................15 Notification icons............................21 Menu icons..............................22 Setting up your device..........................22 Using gestures............................. 25 Personalizing your device..........................33 Device Switch.............................. 34 BlackBerry ID..............................
Page 4 Maps and GPS............................241 Browser..............................248 The Smart Tags application explained......................254 File Manager..............................257 Calculator..............................260 Productivity and work..........................262 Switch between your personal space and work space................. 262 About BlackBerry Balance and your work space ..................262 BlackBerry Blend............................268 Remember..............................269...
Page 5 Security and backup..........................276 Passwords and locking..........................276 BlackBerry Protect............................ 281 Security settings............................282 Password Keeper............................287 Legal notice............................... 291...
Page 6: Setup And Basics
Internet, and provide a response. Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, or add an event to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts, information about restaurants or shopping, and more.
Page 7: Android Apps
Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next best action.
Page 8: Blackberry Hub
Setup and basics Battery Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so that your device is ready to perform when you are. Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving Mode, the device reduces the brightness of the screen and doesn't turn on the screen when it receives notifications.
Page 9 Reminder notifications for events in the Calendar app have a fresh new look! From an event reminder, you can notify the meeting organizer that you will be late, locate the meeting using BlackBerry Maps, set a custom snooze time instead of the default snooze time, or join a conference call.
Page 10 BlackBerry Balance If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures and videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space.
Page 11: Blackberry Story Maker
The Pictures app also now lets you mark pictures that you want to be able to hide. After you select the pictures that you want to be able to hide, before you pass your BlackBerry device to a friend or coworker, with a quick swipe and tap, you can hide the pictures that you selected.
Page 12 You can also adjust the quality of the sound in your videos by changing the equalizer options. The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story.
Page 13: Settings Menus
Device Monitor To help you track your data usage, the Device Monitor screen lets you see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that are displayed on the device to help you monitor the amount of data you use.
Page 14: Your Device At A Glance
Setup and basics To improve the security of information on your BlackBerry device, you can control what appears in notifications on the screen when your device is locked. For example, you can change your settings so that only the name of the sender of a message appears;...
Page 15: What's Different About The Blackberry 10 Os
What's different about the BlackBerry 10 If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your phone number and PIN and find out how to search.
Page 16: How Do I Change My Settings And Options
User Guide Setup and basics How do I change my settings and options? Do any of the following: • To find the settings and help for an app, swipe down from the top of the screen. • To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings.
Page 17 You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your...
Page 18: Phone Keys
Where are my apps? Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available on the My World screen or find new apps.
Page 19: Move The Cursor
User Guide Setup and basics • To cancel your selection, tap anywhere on the screen. • To change your text selection, drag the handles. Move text 1. Touch and hold your finger on a word or in a text field. 2.
Page 20: Where Do I Find My Files
Where do I find my files? You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space.
Page 21: Notification Icons
How do I search? If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home...
Page 22: Menu Icons
Add a new entry in the Remember app and the Calendar app Setting up your device To set up your BlackBerry 10 device, you need a micro SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.
Page 23: Insert A Media Card
User Guide Setup and basics Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted. Open the door on the left side of your device. With the metal contacts facing away from you, insert the micro SIM card into the top slot as shown.
Page 24: Set Up Your Device Using The Setup App
User Guide Setup and basics With the metal contacts facing away from you, insert the media card (microSD card) into the bottom slot. Set up your device using the Setup app Tip: A network connection is required for some of the features within the Setup app. You can use the Setup app to do any of the following: •...
Page 25: Using Gestures
Customize your device settings The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
Page 26 Peek at the BlackBerry Hub To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to the right.
Page 27: Show The Menus
User Guide Setup and basics Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find features, options, and help by exploring the menus.
Page 28: Scroll And Move Between Items
User Guide Setup and basics Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Scroll and move between items Slide your finger to scroll through a list, pan a webpage, or move between pictures. Do any of the following: •...
Page 29: Use A Slider
User Guide Setup and basics • To move between the BlackBerry Hub and your apps, slide your finger left and right. Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.
Page 30: Select Items
User Guide Setup and basics Select items Do any of the following: • To select an item, simply tap it. If the item can be opened, it opens. • To highlight an item without opening it, touch and hold the item. •...
Page 31: Zoom In To Or Zoom Out From The Screen
User Guide Setup and basics Zoom in to or zoom out from the screen If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Do any of the following: •...
Page 32 Lift to wake If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your device.
Page 33: Personalizing Your Device
User Guide Setup and basics Flip to save power If this feature is turned on, when you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms. To turn on or turn off this feature, tap Settings >...
Page 34: Device Switch
Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the following list. • Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you insert the battery. •...
Page 35 • Text messages (SMS and MMS) • Phone history • Wireless connection profiles BlackBerry Link Data saved to the storage space on • BlackBerry Link installed on a your previous device, including the computer following: • Computer • Contacts •...
Page 36 Back up your device data Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.
Page 37 Switching from an iPhone or Android device If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device Switch app to transfer your data. You can transfer your contacts, calendar entries, pictures, music, and videos. When you finish setting up your...
Page 38 You can use the Device Switch app to transfer data from a device running BlackBerry OS version 5.0 to 7.1, a device running the BlackBerry 10 OS, a device running iOS 6 and later, or a device running Android 2.3 and later to your new BlackBerry 10 device.
Page 39 This data transfer option is available if you're switching from a BlackBerry device running a version of BlackBerry 7. When you switch to a new BlackBerry 10 device using a media card, you can move alarm settings, BBM contacts, BlackBerry Browser bookmarks, text messages (SMS and MMS), phone history, and wireless connection profiles. This feature is designed to move the data in your personal space but not the data in your work space.
Page 40: After You Switch Devices
BlackBerry 10 device. After you switch devices After you finish switching to your new BlackBerry 10 device, if you used a media card in your old device, move it to your new device. Also, consider doing the following: •...
Page 41 Download your apps from BlackBerry World You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry device, and on up to four additional devices, without having to pay for the items again.
Page 42: Blackberry Id
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps...
Page 43: Set Up A New Blackberry Id
Setup and basics If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.
Page 44 When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.
Page 45: Phone And Voice
User Guide Phone and voice Phone and voice Phone While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video. Phone icons Incoming calls Icon...
Page 46: Making And Receiving Calls
User Guide Phone and voice Icon Description Split a conference call into multiple calls Move a call to BBM Video Making and receiving calls Make a call In the Phone app, tap Dial a number. Tap Call. Call a recent number or speed dial contact In the Phone app, tap Tap a name, number, or speed dial contact.
Page 47: Take Notes During A Call
Tap Save. Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or when you remove your device from a case or holster. Automatically answer or end a call using a case or holster...
Page 48 > Bluetooth. Turn on the Automatically Answer a Call When Connected to a Headset switch. When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds.
Page 49 User Guide Phone and voice • To put the first call on hold and answer the second call, tap Hold Current Call. Touch and hold the circle in the middle of the screen and slide your finger to the left. Release your finger when the circle covers •...
Page 50 User Guide Phone and voice Add a contact to your keyboard speed dial list On the home screen, swipe down from the top of the screen. Settings > Shortcuts and Speed Dial. On the screen, tap the key that you want to associate with the contact. Tap Speed Dial.
Page 51: Set Up Call Forwarding
User Guide Phone and voice Call waiting, call forwarding, and call blocking How do I block calls? When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming. Contact your service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be supported.
Page 52: Phone Options
User Guide Phone and voice Phone options Turn on Priority Calling If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls. In the Phone app, swipe down from the top of the screen.
Page 53 When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call.
Page 54: Notifications And Ringtones
The Instant Previews and Lock Screen Notifications features allow you to manage the BlackBerry Hub without having to leave the app that you're in when you receive your messages.
Page 55 App Notifications. Add notification profiles to your device In addition to customizing the default notification profiles on your BlackBerry device, you can also add your own profiles to your device. On the home screen, swipe down from the top of the screen.
Page 56: Change Your Ringtone
Change your ringtone Regardless of which notification profile is set on your BlackBerry device, you can change the ringtone to one of the default ringtones included on your device or use a ringtone that you download.
Page 57 User Guide Phone and voice How do I turn off all sounds and ringtones except for calls? On the home screen, swipe down from the top of the screen. Settings > Notifications. In the Active Profile drop-down list, tap Phone Calls Only. Tip: You can customize the notification settings for the Bedside profile.
Page 58: Change The Notification Settings For Level 1 Alerts
You can create custom notifications for important messages. Level 1 notifications override the notification settings set for all profiles. Note: To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings, you need to first add a rule. In the BlackBerry Hub, tap >...
Page 59: View And Respond To Instant Previews
While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant Previews notifications. To respond to Instant Previews, tap To show the keyboard on a BlackBerry device with a touch screen keyboard, swipe up from the bottom of the screen with two fingers. Type your message.
Page 60: About Lock Screen Notifications
Turn on the Turn on Screen for New Notifications switch. Set Lock Screen Notifications to only display the sender info You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the subject and message content.
Page 61: Voicemail
Phone and voice Troubleshooting: Notifications and ringtones If the notifications and ringtones on your BlackBerry device aren't functioning in the way that you expect them to, consult the following troubleshooting topics. My device doesn't ring or vibrate when I receive a call or message Try the following actions: •...
Page 62: Set Up Your Voicemail
Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message. Tap Save.
Page 63 Clear the International Roaming check box. Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.
Page 64: Blackberry Hub And Email
The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more.
Page 65: Add An Email Account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
Page 66 Enter the username, activation password, and server address for your account. Tap Done. After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
Page 67 > IMAP or POP. Enter the account information. • To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option. • To change the amount of time that messages can be retrieved on your device, in the Sync Timeframe drop-down list, tap an option.
Page 68 To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device. On the home screen, swipe down from the top of the screen.
Page 69 User Guide BlackBerry Hub and email • If you're trying to add a work account supported by an EMM solution from BlackBerry, make sure that you have an activation password from your administrator. • If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or email service provider to find out if you need to change any settings for the account.
Page 70: View Messages By Account Or Message Type
Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you.
Page 71 Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list. Viewing important messages with the BlackBerry Priority Hub With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the BlackBerry Hub.
Page 72 You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you.
Page 73 View attachments sent to you You can quickly find and view the files sent to you and avoid searching through your messages. In the BlackBerry Hub, do one of the following: • To see all of the files that you received as attachments, tap •...
Page 74: Reply To Or Forward An Email
BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device. When you tap Compose, the BlackBerry Hub suggests message types based on the messages you commonly compose.
Page 75: Forward A Text Message
Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors. While composing a message, tap Use the formatting toolbar to apply formatting to your text. Forward a text message In the BlackBerry Hub, touch and hold a text message.
Page 76: Managing Messages
In the BlackBerry Hub, touch and hold a PIN message. Managing messages Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or save draft messages for later. Delete a message In the BlackBerry Hub, do any of the following: •...
Page 77 Touch and hold a folder. Flag a message When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them. In the BlackBerry Hub, touch and hold a message.
Page 78: Mark A Message As Read Or Unread
• To reply to a text message or a BBM message, tap Customize BlackBerry Hub Instant Actions for email messages By default, with BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your settings for the actions that appear in the list view.
Page 79 Set up S/MIME-protected messaging You need to store a private key and certificate on your BlackBerry device to send digitally signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message or a media card.
Page 80 In the drop-down list, tap a signing or an encryption option. Note: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until...
Page 81 To select a key pair to use for encrypting messages you send, select an option in the PGP Encryption Key drop- down list. • To view PGP key details for a PGP key pair stored on your BlackBerry device, below either the PGP Signing Key or the PGP Encryption Key drop-down lists, tap View PGP Key. •...
Page 82: Peek At Your Messages In The Blackberry Hub From Anywhere
Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
Page 83 User Guide BlackBerry Hub and email Peek at your messages and notifications while you're composing or viewing a message In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of...
Page 84: Check Your Upcoming Events From The Blackberry Hub
To open the highlighted message, release your finger. Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are. At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events start to appear.
Page 85: Add A Contact From The Blackberry Hub
Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device.
Page 86 When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar.
Page 87 When Folder Isn't Synced switch. • To set the BlackBerry Hub to maintain the view you left it in when your device is inactive, turn off the Return to Default View When Idle switch. Tip: When you change your Display Style to Conversation, one line of preview text appears in each email in your list view so that you can quickly identify the email messages that you need to read in a particular conversation.
Page 88 To save your changes, tap Change which messages appear in the BlackBerry Hub You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar and contact syncing aren't impacted by these settings.
Page 89 Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them.
Page 90 Tap Facebook, Twitter, or LinkedIn. Type your status. Tap Post, Tweet, or Send. Make a phone call from the BlackBerry Hub > Calls. About public warning messages Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area.
Page 91 I can only see email for the last 30 days For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change this setting, on the home screen, swipe down from the top of the screen. Tap >...
Page 92: Joyn
About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users.
Page 93 • To attach a picture or file, tap Tap Send. Tip: You can find, start, and reply to your joyn chats in the BlackBerry Hub. Invite other joyn contacts to a chat Have something you need to discuss with a group? You can chat with more than one person to help make decisions faster and keep everyone informed.
Page 94 If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off. In the BlackBerry Hub, tap >...
Page 95: Media
Supported audio and video file extensions, formats, and codecs Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be supported. File extension Supported video codec(s) Supported audio codec(s) H.263, H.264, MPEG-4...
Page 96: Troubleshooting: Media
Troubleshooting: Media I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Camera You can use the Camera on your device to take high-quality pictures and videos, and to capture that perfect moment, even in adverse conditions.
Page 97: Camera Icons
To accept the suggestion, tap the suggestion at the top of the screen. Tip: To make sure that your picture looks the best when being displayed on devices other than your BlackBerry device, such as a computer screen, make sure that you hold the camera in landscape view before you take the picture.
Page 98 Set the timer to take a picture In Normal and Time Shift modes, you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds or 10 seconds. The timed delay allows you to get ready for the picture and even get into the shot yourself.
Page 99: Record A Video
Set the video size You can set the video size for the rear-facing camera on your BlackBerry device, allowing you to take videos in different conditions. For example, you can set the camera to record 720p at 60 fps to capture fast-moving objects.
Page 100: Using Time Shift Mode
Take a picture while recording a video Using the Camera on your BlackBerry device, you can capture a still picture while recording a video at the same time. You can take as many pictures as you like, without interrupting the video. Now you can capture the same event in two ways!
Page 101 Change the capture settings In the Camera app on your BlackBerry device, you can change the scene mode, the shooting mode, choose whether you use your flash, switch between the front camera and rear camera, change the ratio, and more.
Page 102: Shooting Modes
User Guide Media Shooting modes Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode to take multiple pictures quickly. Icon Description Normal This mode is available for the camera and the video camera. Normal mode simulates a regular camera or video camera and allows you to take a single picture or video at one time.
Page 103: Changing The Camera Settings
Turn off the Auto Suggest feature The Auto Suggest feature on your BlackBerry device analyzes the conditions present when you're taking a picture and suggests the scene or mode best suited to those conditions. The Auto Suggest feature is designed to help you select the right scene or mode to take great pictures.
Page 104 Save media files to your built-in media storage By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change the settings to save your media files to the built-in media storage on your device.
Page 105: I Can't Save Pictures Or Videos To My Media Card
I can't turn on the flash or use the video light Try the following actions: • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. • The flash might still be charging. Wait a moment and then try again.
Page 106: Pictures
Pictures You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device. You can also edit, share, and display your pictures. Automatically generated stories compile your pictures and videos based on location, the date taken, and items that you added to the Favorites screen.
Page 107: Pan A Picture
User Guide Media Pan a picture Zoom in on a picture. Drag your finger around the screen. Editing pictures Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as well as adding unique touches to make your pictures stand out from the rest.
Page 108 About automatic stories Your BlackBerry device combines the pictures and videos that you take into automatically generated stories. Pictures and videos are selected by the date taken and location, as well as whether they are favorite pictures and videos. Automatic...
Page 109 Turn off the Automatic Stories switch. Add a picture to BlackBerry Story Maker From the Pictures app on your BlackBerry device, you can add a picture to an existing story or a new story in BlackBerry Story Maker. In the Pictures app, touch and hold the picture that you want to use.
Page 110 Hide a picture from view If you have pictures on your BlackBerry device that you don't want people to see, you can hide those pictures from view. In the Pictures app, tap the picture that you want to hide from view.
Page 111: Share A Picture
. Tap the pictures that you want to share. Tap Take a screen shot of your device To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time.
Page 112 • To delete the folder, tap Add a picture to the Favorites screen Add pictures to the Favorites screen so that you can quickly access them. Pictures added to the Favorites screen are also used in the automatic stories that your BlackBerry device generates.
Page 113: Music
Smartphones > BlackBerry Smartphones > Supported Media. Music You can use the Music app on your BlackBerry device to play and organize your music, and create playlists. Music icons The FM Radio might not be available depending on your BlackBerry device model.
Page 114: Playing Your Music
Play, pause, or skip a song You can play music on any of the screens in the Music app on your BlackBerry device. The music currently playing appears at the top of the screens and you can tap the banner to access the music player controls.
Page 115: Create A Playlist
In the Music app, on the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. In each playlist and collection, you can see which artists and albums are featured.
Page 116 Turn on the equalizer in the Music app The equalizer feature in the Music app on your BlackBerry device is designed to improve the sound quality of the music you're listening to. Options include bass, treble, airplane, jazz, rock, spoken word, and more.
Page 117: Videos
Troubleshooting: Music I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Videos You can use the Videos app on your BlackBerry device to play, edit, organize, and display your videos.
Page 118: Editing Videos
Editing videos Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more.
Page 119 > Enhance a video You can use the video editor on your BlackBerry device to improve the quality of your videos by changing the brightness, contrast, saturation, and more. In the Videos app, touch and hold the video that you want to change.
Page 120 Add a video to BlackBerry Story Maker From the Videos app on your BlackBerry device, you can add a video to an existing story or a new story in BlackBerry Story Maker. In the Videos app, touch and hold the video that you want to use.
Page 121 You can add videos to the Favorites screen so that you can quickly access them. Videos added to the Favorites screen are also used in the automatic stories generated by your BlackBerry device. In the Videos app, touch and hold a video.
Page 122: About Blackberry Story Maker
About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device. You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides a fun and unique way to present your pictures and videos in a format that's similar to a movie.
Page 123 Tap Done. Edit the media used in a story You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker. In BlackBerry Story Maker, tap a story. While the story is playing, tap the screen.
Page 124 Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't save your story, it can only be played in BlackBerry Story Maker.
Page 125: Media Sharing
For example, if your story contains only videos, the Arrange Pictures in Collages switch is unavailable. Media sharing You can use your BlackBerry device to share your media files in a variety of ways, including using Play on and DLNA Certified devices. About sharing media You can wirelessly share the media files on your BlackBerry device with supported Wi-Fi CERTIFIED Miracast devices and DLNA Certified devices, such as computers, TVs, or other home entertainment equipment.
Page 126 Your DLNA Certified device must be a Digital Media Player. • Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media files with. You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi-Fi CERTIFIED Miracast devices to wirelessly access your media files.
Page 127: About Fm Radio
About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations. To use the radio, connect your headphones to your device. Your headphones work as the radio antenna.
Page 128: Add A Radio Station To Your Favorites
User Guide Media • To change the volume, press the Volume up or the Volume down key. Note: If you close the Music app while listening to the radio, the radio stops playing. Add a radio station to your Favorites To mark a radio station as a favorite, do one of the following: •...
Page 129: Settings
Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, but you can also tailor and optimize your device for your needs. Get acquainted with the options and discover more about what your device can do.
Page 130 Access advanced setup options such as IMAP and POP. Accounts • Manage email settings and messages. • Manage text messaging settings. BlackBerry Hub • View recent or blocked contacts. • Access settings you use frequently. • Access these settings at any time when you swipe down from the top of the screen with two fingers.
Page 131 View your current BlackBerry ID information. • Sign in to your BlackBerry ID. BlackBerry ID • Change your BlackBerry ID password. • Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen. BlackBerry Protect (if available)
Page 132 User Guide Settings Item Description • Set up your device to use a smart card. • Create a device password. Security and Privacy • Encrypt your device data. • Delete your device data. • Change permissions for downloaded apps. • Create a SIM card PIN.
Page 133: Update Your Device Software
Turn on automatic updates for your device software When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software updates are automatically downloaded and installed on your device. When this feature is turned on, you aren't notified...
Page 134: Battery And Power
Battery and power Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of your device. You can learn how to extend battery life, monitor which apps are using the most battery power, and charge your device in the most efficient way.
Page 135: Charge Your Device
Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't fully charged. Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.
Page 136 User Guide Settings Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Avoid using your device while it's charging to help it charge faster.
Page 137 There is a problem with the battery, and the battery might need to be replaced. Only use a battery that is approved by BlackBerry for your device model. To replace the battery, contact your service provider. The battery isn't connected. For assistance, contact your service provider.
Page 138 • To permanently delete the app, tap LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting. A flashing yellow LED can indicate that the battery power level is low and your device is charging.
Page 139 User Guide Settings A solid green LED can indicate that your device is plugged into a charger and that charging is complete. Using Battery Saving Mode If your battery power level is draining, you can set up Battery Saving Mode to turn on automatically and help make your battery last longer when you need it most! When Battery Saving Mode is turned on, your device automatically adjusts various settings to help save battery power.
Page 140: Close Apps
Settings > Display. • To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device When Holstered.
Page 141: Device And Battery Disposal
. Tap and hold the network that you want to delete. Tap Update your software You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is available for your device, a notification appears in the BlackBerry Hub.
Page 142: Connections
Check which wireless networks your device connects Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your wireless service plan.
Page 143: Wireless Connections Icons
Settings Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology. On the home screen, swipe down from the top of the screen.
Page 144: Network Connections
Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and maybe learn a few things you didn't know you could do.
Page 145: Vpn Connections
Wi-Fi CERTIFIED Miracast connection Miracast allows you to wirelessly show what's on the screen of your BlackBerry device on another device such as a TV or computer monitor.
Page 146: Turn On Airplane Mode
Turn on airplane mode In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device. Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane mode restores the connections that were previously turned on.
Page 147: Switch Wireless Networks Manually
To reset the default APN settings, tap Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile network coverage. On the home screen, swipe down from the top of the screen.
Page 148 User Guide Settings messaging are available.Turning off data services while roaming might prevent you from receiving additional roaming charges. For more information, contact your wireless service provider. On the home screen, swipe down from the top of the screen. Settings > Networks and Connections > Mobile Network. If the Mobile Network switch is off, turn it on.
Page 149 Wi-Fi connections A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps.
Page 150 Delete a saved Wi-Fi network Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life.
Page 151 SSID to connect. Hidden SSID Select this check box if you want your BlackBerry device to search for an SSID that is not being broadcast. A hidden Wi-Fi network isn't listed as an available network on the Wi-Fi screen.
Page 152 Connect to another device using Wi-Fi Direct On the BlackBerry device that you want to connect to, on the Wi-Fi settings screen, the Wi-Fi Direct tab must be selected. To connect to another type of Wi-Fi CERTIFIED device, view the documentation for that device.
Page 153 • Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on your device, and the certificate has an expiration date).
Page 154: Bluetooth Connections
Logs. Tap Copy Logs. Bluetooth connections Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device. Bluetooth connections are commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls from a headset.
Page 155: Pair And Connect With A Bluetooth Enabled Device
Rename a paired or saved Bluetooth enabled device You can change the name of a paired or saved Bluetooth enabled device as it appears on your BlackBerry device. On the home screen, swipe down from the top of the screen.
Page 156 Your car kit must support the remote SIM Access Profile (rSAP). Turn on rSAP to allow your car kit to access the SIM card in your BlackBerry device. When your car kit has access to your SIM card, you can use your car kit to make and receive phone calls, and send and receive text messages (SMS and MMS).
Page 157 You can allow Bluetooth enabled devices that support the Phone Book Access Profile (PBAP) to access the contact information in the Contacts app on your BlackBerry device. For example, if you allow access to all of your contacts, when you pair your device with your Bluetooth enabled car kit and you receive a call from a contact, your car kit can display the name of the caller.
Page 158 Automatically establish a Bluetooth connection when you turn on your device You might like to automatically reconnect your BlackBerry device to a Bluetooth enabled device, such as a headset. You can set your BlackBerry device so that whenever you turn on your Bluetooth enabled device, your BlackBerry device automatically reconnects to it.
Page 159 Personal Area Networking - User/Network This profile allows you to use your BlackBerry device as a modem when it's Access Point (PAN - U/NAP) connected to a Bluetooth enabled computer.
Page 160 If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.
Page 161: Usb Connections
Prevent access to data on your device while charging The Charge Only Mode feature is designed to prevent access to the data on your BlackBerry device when you use a USB cable to charge your device. This feature is helpful if you travel frequently and charge your device at public charging stations.
Page 162: Mobile Hotspot
On some mobile networks, services such as email and BBM might not be available while Mobile Hotspot mode is on. After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled device is a lot like connecting to any regular router.
Page 163 • Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan before Mobile Hotspot mode can work on your BlackBerry device. • Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For more information, check your service plan or contact your wireless service provider.
Page 164 Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network.
Page 165: Blackberry Keyboard And Typing
BlackBerry Keyboard and typing Communicate with the world by typing messages, email, and documents with the BlackBerry Keyboard. You can type efficiently by creating custom text shortcuts and turning on prediction, correction, and spell check. After you set up your keyboard preferences, learn how to cut, copy, and paste text, and delete words.
Page 166: Type An Accented Character
On the BlackBerry Keyboard, touch and hold the letter that you want to add the accent to. When accented characters appear above the letter, slide your finger onto the accented character that you want to type.
Page 167: Type An Uppercase Character
Settings > Language and Input. Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an audible indication of your typing progress or when a misspelled word is corrected.
Page 168: Delete A Word
Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the row of touch screen keys above the keyboard.
Page 169: Select A Suggested Word
User Guide Settings Select a suggested word To use a word that appears on the BlackBerry Keyboard, place your finger just below the word and flick it up onto the screen. Change where word suggestions appear By default, word suggestions appear on the BlackBerry Keyboard so that you don't have to look above where you're typing to see the suggestions.
Page 170 Edit your personal dictionary When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be edited at any time.
Page 171 Settings Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps: On the home screen, swipe down from the top of the screen.
Page 172: Language
Troubleshooting: Keyboard and typing I can't show the Keyboard If your BlackBerry device is connected to another input device such as a Bluetooth enabled keyboard then you might not be able to show the BlackBerry Keyboard. To show the Keyboard, disconnect the other input device and try again.
Page 173: Change Your Keyboard Language
You must set up more keyboard languages before you can switch between languages. If you set up multiple languages that use the same keyboard layout (Such as QWERTY, AZERTY, or QUERTZ), your BlackBerry device automatically detects words in each language.
Page 174: Keyboard Input Methods
Typing in other languages You can set your BlackBerry device to recognize three different input languages when you type. As you type, your device makes predictions based on each of the language families. For example, if you use a Latin-based display language, predictions appear for any of the configured Latin-based languages.
Page 175 User Guide Settings • You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, select the alternate character from the options. • The Arabic language has many diacritics that you can add to characters. To add a diacritic, press the diacritic key on the row of touch screen keys above the keyboard.
Page 176 User Guide Settings Single key press Key press and hold + key press ‫و‬ ‫ؤ‬ ‫ؤ‬ ‫( ژ‬Farsi only) ‫( ژ‬Farsi only) ‫ز‬ ‫ظ‬ ‫ط‬ Typing in Chinese The Chinese language input methods support the following features: • You can type using a Latin-based alphabet on a QWERTY keyboard layout by pressing and then a letter.
Page 177 User Guide Settings To access more Cyrillic characters on the Russian keyboard layout, you can use one of the following methods: • To type an uppercase character, you can press and press a letter. • Alternate characters are available for T, I, P, L, M, or $. To type an alternate character, double-press the primary character.
Page 178 User Guide Settings • Alternate characters are available for Q, W, E, and R. • You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, you can select the alternate character from the options. •...
Page 179: Screen Display
User Guide Settings Screen display You can set preferences for your screen display, such as font size and wallpaper, as well as connect your device to an external display. Change your backlighting On the home screen, swipe down from the top of the screen. Settings >...
Page 180: Accessibility
TTY support, closed captions, text size adjustment, and the BlackBerry Screen Reader. What's new in accessibility Your BlackBerry device is designed to help you stay productive with assistive technology for people with disabilities and special requirements. BlackBerry continues to improve the accessibility features on your BlackBerry device with updates...
Page 181 Turn on the BlackBerry Screen Reader The BlackBerry Screen Reader is a text-to-speech (TTS) feature on your BlackBerry device. The first time you turn on the BlackBerry Screen Reader, the Help app automatically opens to help you learn about the gestures you can use.
Page 182 Settings Tip: You can set your device to only turn on the BlackBerry Screen Reader from the device settings. If you don't intend to use this feature, you can turn off the Enable using triple tap option after you complete the initial device setup in Settings >...
Page 183 Gestures that start at the edges of the screen (such as swiping down from the top to access Settings or swiping up from the bottom to minimize an app) are the same in the BlackBerry Screen Reader as they are in all other apps. However, when the...
Page 184 Stop the BlackBerry Screen Reader from reading Swipe down and to the left with one finger. When the BlackBerry Screen Reader reads a page of text, the point of regard remains on the last read item so that you can resume reading from the location where you stopped.
Page 185 Quickly swipe up and then down with one finger. network connectivity) Note: You can use this gesture on any screen, even when a status bar is not present.. Gestures for the BlackBerry Calendar Task Gesture Move to the next day, week, or month Swipe right with three fingers.
Page 186 User Guide Settings Task Gesture Switch the BlackBerry Keyboard layout With the poing of regard on the BlackBerry Keyboard, swipe down with one finger. Accept word prediction Swipe up with one finger. Select text Double-tap and hold with one finger.
Page 187 Using the BlackBerry Screen Reader with an external keyboard You can use the BlackBerry Screen Reader with an external keyboard, such as a Bluetooth enabled keyboard or a USB keyboard. You can control the BlackBerry Screen Reader using the following gestures on your external keyboard.
Page 188 Turn on the Dark Screen mode using gestures When you turn on the BlackBerry Screen Reader you use gestures to complete tasks. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
Page 189 Adjust the volume, speed, and pitch using gestures You might want to increase the speed of the BlackBerry Screen Reader when you browse the Internet, or slow it down when you receive instructions. You can increase the volume when you're outside, or decrease it when you're at home or in a quieter space.
Page 190 Adjust the text or punctuation verbosity using gestures When you are learning how to use the BlackBerry Screen Reader, you can set the verbosity to a higher setting. After you get more familiar with your BlackBerry device, you can change the verbosity to include less information. For example, when the BlackBerry Screen Reader pauses at the end of a sentence, it might not be necessary for the screen reader to indicate that there is a period or exclamation mark.
Page 191 Using audio cues with BlackBerry Screen Reader Your BlackBerry Screen Reader can emit audio cues for events on your BlackBerry device. By default, this setting is on and you hear audio cues for the following: •...
Page 192 Turn on the Silent on Calls setting using gestures When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
Page 193 When you turn on the BlackBerry Screen Reader, you can use gestures to complete tasks. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
Page 194 When a dialog box, tip, or notification appears on your BlackBerry device screen, the BlackBerry Screen Reader moves from your point of regard to the message on the screen. The BlackBerry Screen Reader reads the message from the top. If you don't want to hear the contents of the dialog box, tip, or notification, you can stop the BlackBerry Screen Reader from reading it.
Page 195: Turn On Magnify Mode
Turn on Magnify mode You can use Magnify mode to enlarge the information on your BlackBerry device screen. You can zoom in to or zoom out from the screen, even if you use an application that doesn't normally support zooming.
Page 196 User Guide Settings Temporarily turn off Magnify mode You may want to temporarily turn off the magnification of your screen to see the whole screen at once, and then turn on Magnify mode again to continue what you were doing. Using two fingers, triple-tap anywhere on the screen.
Page 197: Turn On The Closed Captions Setting
Turn on the Reverse Contrast switch. Turn on the Closed Captions setting The Closed Captions setting displays text on your BlackBerry device screen when you play video files that support closed captioning. The captioned content specifies the default settings for Character and Caption Background.
Page 198: Media Cards And Storage
Moving or copying media files and documents You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer.
Page 199: Supported Media Cards
Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance and power efficiency of your device.
Page 200: Turn On Encryption
Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can also see a breakdown of what types of files are taking up space.
Page 201 In your browser privacy settings, clear your history, cookies, and other website data. Error messages: Media card If your BlackBerry device detects a possible problem or issue with your media card, you can view more details about the error in your Storage and Access settings.
Page 202: Using Your Device With Blackberry Link
CAUTION: Media card data is deleted when you format a media card. Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected.
Page 203 BlackBerry device. Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files, and certain apps on your computer or tablet in the same way you'd use them on your device. You can: •...
Page 204 Click Finish. Set up your device in BlackBerry Link When you set up your device in BlackBerry Link, you can give your device a display name. This name appears on your device and also identifies your device in BlackBerry Link.
Page 205 By default, devices you add to BlackBerry Link can access files in the media and documents libraries on your computer, as long as they are associated with the same BlackBerry ID you use in BlackBerry Link. You can turn off remote access for specific devices.
Page 206 • To permanently delete a file from your device that's stored on your computer, touch and hold a file. Tap Copy a file from your computer to your device After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet.
Page 207 You can set the option to back up your BlackBerry device automatically when you connect your device to your computer. You can also customize the backup file name that BlackBerry Link creates and select which types of data to include in your backup file.
Page 208 On a Windows computer, click Back Up Device. On a Mac computer, click Back Up Now. Restore your device data With BlackBerry Link, you can restore backup files that include supported data from devices running BlackBerry Device Software 5.0 or later and BlackBerry 10 OS.
Page 209 If a new version of the device software is available for your device, a notification appears on your computer, beside your device name in BlackBerry Link. You can choose to automatically download device software updates as well as updates to BlackBerry Link software.
Page 210 5. Do the following: • In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer. • If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn on the Use Mobile Network switch.
Page 211 Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data over a Wi-Fi network. • On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, BlackBerry Link can't back up the data in your personal space. •...
Page 212: Applications And Features
Then when you're using your BlackBerry device with one hand, it's easier to open those apps. On the home screen, touch and hold an app icon or open app until all of the icons or open apps start to blink.
Page 213: Rename A Folder
Deleting apps You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Some apps are part of the core BlackBerry experience and can't be deleted.
Page 214: About The Blackberry Assistant
If you're in a meeting and need to keep things quiet, you can also type your requests in the BlackBerry Assistant using natural language. When you type your requests, the BlackBerry Assistant stays silent and responds with only text on the screen.
Page 215 Open the BlackBerry Assistant when your device is connected to a car If your car kit supports hands-free calling and the Phone Book Access Profile (PBAP), you can open the BlackBerry Assistant hands-free when your device is connected to a car using Bluetooth technology.
Page 216 Search your music library, play your favorite songs or playlists, and pause, shuffle, or skip songs while they play. Reminders Create tasks, notes, and reminders in BlackBerry Remember, and search your tasks, notes, and reminders. Weather Check your local forecast, a different city's forecast, and other weather information.
Page 217 Assistant You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant supports. Depending on your device language, BlackBerry Assistant settings, or wireless network, some apps or services might not be available.
Page 218: Calendar
To open the BlackBerry Assistant by pressing and holding the Mute key, turn on the Activate With Mute Key switch. • To open the BlackBerry Assistant using the Mute key while your device or screen is locked, turn on the Use Assistant when locked switch. •...
Page 219: View Your Events
Applications and features You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the owner can change events in a public calendar.You can also open public calendar links in the BlackBerry Browser or in an...
Page 220: Invite People To An Event
User Guide Applications and features Create an event in the Calendar app In the Calendar app, tap Enter the information for the event. Tap Save. Tip: In any schedule view (for example, in the day schedule view or in the week schedule view), you can create an event by just tapping a spot on the schedule.
Page 221 Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually add the details to each conference call meeting.
Page 222: Change Or Delete An Event
User Guide Applications and features Clear the check box beside the calendar that you want to hide. Change or delete an event If you're the organizer of an event, you can change or delete it. In the Calendar app, touch and hold an event. •...
Page 223 Applications and features Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations. In the Calendar app, swipe down from the top of the screen.
Page 224 Join a WebEx event To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device.
Page 225 User Guide Applications and features Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants. Touch and hold a file. > Meeting Participants. Tap a meeting. On the Compose screen, type a message.
Page 226 Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar.
Page 227 Check that the Sync Calendar switch is turned on. • If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
Page 228: Contacts
Contacts When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos.
Page 229 By default, your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last names, mobile phone number, BlackBerry ID, and so on). You can choose whether or not you want your device to merge your contacts automatically.
Page 230 Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn.
Page 231: Delete A Contact
Touch and hold a contact. Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your SIM card.
Page 232: Rename A Contact Group
User Guide Applications and features Remove a contact from a contact group In the Contacts app, tap a contact group. Beside the contact's name, tap Tap Save. Rename a contact group In the Contacts app, tap a contact group. In the Group Name field, type a new name for the group. Tap Save.
Page 233: Search For A Contact
Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for.
Page 234: Share A Contact
Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see duplicate entries in your contact list, you can merge those contacts into one entry.
Page 235: Clock
User Guide Applications and features You can remove duplicates by merging contacts on your device, or by clearing your local data on your device. To remove duplicate contact entries by deleting your local device data, do the following: 1. On the home screen, swipe down from the top of the screen. 2.
Page 236 > > Tap an alarm. Tap Alarm Tone. Select one of the alarm tone options. Tip: To use music you have added or downloaded to your BlackBerry device, tap Set an alarm for multiple days > > Tap an alarm.
Page 237: Set The Timer
Tap Timer Tone. Tap a timer tone. Tip: To use music you have added or downloaded to your BlackBerry device, tap World clock If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world...
Page 238 When bedside mode is turned on, you're not notified of new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to turn on Battery Saving Mode, or to turn off wireless connections when in Bedside Mode.
Page 239: Android Apps
Tap the Clock Face drop-down list. Tap a clock face type. Android apps Get apps and games designed for Android smartphones and install them on your BlackBerry device using the Amazon Appstore! Downloading and installing Android apps from the Amazon Appstore Create an Amazon account or sign in with your existing Amazon account to search for apps and download apps from the Amazon Appstore.
Page 240 While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with alternate services (such as mapping services).
Page 241: Maps And Gps
In an Android app, swipe down from the top of the screen. Tap a screen size. Tap Change. Maps and GPS Keep moving in the right direction with BlackBerry Maps and GPS. You can search for points of interest, get turn-by-turn directions, and much more. BlackBerry Maps icons Icon Description Show your current location on the map.
Page 242: Get Directions
Applications and features Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map.
Page 243 Change your route preferences You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. You can set your route to avoid toll roads, highways, car-sharing lanes, or ferries. You can also set the type of route that you want to take (fastest, simplest, or shortest).
Page 244 . Tap Favorites. Touch and hold the place that you want to remove. Tap Add your work or home address In BlackBerry Maps, you can add your work and home addresses to save time when planning trips and getting directions. In the Maps app, tap >...
Page 245 User Guide Applications and features View your recent places BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them again. In the Maps app, tap > Tap Recents. Clear your recent places You can clear the list of recently viewed places in BlackBerry Maps.
Page 246 Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings.
Page 247: About Location Services
On the home screen, swipe down from the top of the screen. Settings > Location Services. Turn on Location-based Ads. Turn on or turn off traffic data If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry applications.
Page 248: Browser
Tap the search engine that you want to use. Add a new search engine You can add search engines so that they are available in the drop-down list when you search for a term in the BlackBerry Browser. Note: This feature is not available for some search providers.
Page 249 User Guide Applications and features Remove a search engine Open the BlackBerry Browser and type a search term in the address bar. Tap the search engine icon in the upper-right corner of the screen. Touch and hold a search engine.
Page 250 Change the background color in reader mode > Find files that you downloaded After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and share it. In the Browser, tap >...
Page 251 Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous Browser session.
Page 252: Delete A Bookmark
Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might use tags to organize your favorite news-related webpages or blogs. In the BlackBerry Browser, tap > • To add a tag, touch and hold a bookmark. Tap .
Page 253 Change Browser security settings In the Browser, tap > > Privacy and Security. Security settings Remove History Items Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Private Browsing...
Page 254: The Smart Tags Application Explained
I can't watch a video online While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and some websites block content from being viewed on mobile devices. For more information about supported video formats, search the Help.
Page 255 Scan a QR Code or barcode When you scan a QR Code by using the Smart Tags app, your BlackBerry device saves the information as a smart tag. In the Smart Tags app, tap .
Page 256 Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart tag for your app.
Page 257: File Manager
Enter a title. Tap Save File Manager You can use File Manager to view, save, zip, and share files and folders on your BlackBerry device. You can also access files that are saved in the cloud. Viewing files View files on your device To view a file in File Manager: Tap a folder.
Page 258: Managing Your Files
View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To access a file stored on another device: Tap a device.
Page 259: Transferring Files
User Guide Applications and features Sort files and folders You can view your files and folders in order by name, date, type, or size. You can also decide whether to view your files and folders in ascending or descending order. Tip: To change the way you view your files and folders, tap to view them as a list or to view them as a grid.
Page 260: Calculator
To unzip a file, touch and hold a zip file. Tap Calculator You can use the Calculator app on your BlackBerry device for more than just adding and subtracting. Switch between standard and scientific calculator views, convert a unit of measurement, calculate a tip, and more.
Page 261 Convert a unit of measurement You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another. The calculator includes many different types of measurements that you can convert, such as temperature, volume, and weight. You can easily convert units of measurement and quickly get back to what you were doing.
Page 262: Productivity And Work
BBM Video chat. If your administrator turns on BlackBerry Balance, your adminstrator can also specify security policies that turn on and turn off features on your device.
Page 263: Change Your Work Space Password
Change your work space password You might be able to use the same password for your work space password and your BlackBerry device password, depending on the rules set by your administrator. On the home screen, swipe down from the top of the screen.
Page 264 Your administrator must set up BlackBerry Balance and associate your work account with an Enterprise Mobility Management (EMM) solution from BlackBerry. After your admin sets up BlackBerry Balance, a work space is automatically added to your BlackBerry device and you are prompted to finish the activation.
Page 265 Depending on the rules set by your administrator, the apps and features that are part of the BlackBerry 10 OS might be available in your work space, personal space, or both. The following table describes the default behavior for most BlackBerry 10 OS apps.
Page 266 Can I use personal apps on my work's network? If your administrator turns on BlackBerry Balance technology, depending on the rules set by your administrator, you or your administrator can allow work apps to access your organization's Wi-Fi or VPN network.
Page 267 Note: The camera might not be available depending on your BlackBerry device model. If your device uses BlackBerry Balance technology, you have a Camera app in your personal space and another in your work space. Pictures and videos taken using the camera in your personal space are stored in your personal space. All of the files saved to your media card are also stored in your personal space.
Page 268: Blackberry Blend
Turn on mobile network access for BlackBerry Blend BlackBerry Blend works when your device is connected to a Wi-Fi or mobile network , or a computer using a USB cable connection. To turn on the mobile network connection: On your device, on the home screen, swipe down from the top of the screen.
Page 269: Remember
If you have many quick settings items, you can swipe right or left to see BlackBerry Blend. Disconnect your device from BlackBerry Blend If you're away from your computer or tablet, and want to stop a BlackBerry Blend session, you can use your device to disconnect.
Page 270: Add An Entry To The Remember App
Everything you need to remember about the trip is in one place. The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work email account to your device, your tasks, notes and flagged messages from your work account are kept in sync with the Remember app.
Page 271: Add Tags To An Entry
Tap Save. Set up a recurring task When you create or change a task in BlackBerry Remember, you can set it to repeat every day, on specific days or times, or at specific intervals. While you're adding or changing a task, tap Recurrence.
Page 272: Send Something To The Remember App
Send something to the Remember app Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents To Go files to BlackBerry Remember. In an app, touch and hold the item that you want to send to the Remember app.
Page 273 Move an entry to a different folder If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non- work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.
Page 274 Tip: You can also use the search field to add an entry. Just start typing and tap Submit. View Remember entries that have the same tag If you added tags to your BlackBerry Remember entries, you can filter entries by those tags. In the Remember app, tap Tags.
Page 275 I can't add due dates, tags, voice notes, or attachments to an entry If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new folder.
Page 276: Security And Backup
A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the same BlackBerry ID for all of your BlackBerry devices.
Page 277 If you enter your work space password more than the allowed number of times, your work space and the contents within it are deleted. You can reduce or increase the number of allowed work password attempts in your BlackBerry Balance settings.
Page 278 Settings > Security and Privacy > Device Password. In the Lock Device After drop-down list, select an interval. • To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap Settings >...
Page 279 BlackBerry device from a computer. If your device uses BlackBerry Balance technology, in your Balance settings, make sure that you turn off the Use as my device password switch.
Page 280 Display text when your device is locked You can display text on the screen of your BlackBerry device when the device is locked. For example, you can display a favorite quote, emergency contact information, or your own contact information so that if you lose your device, anyone who finds it can contact you.
Page 281: Blackberry Protect
BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring (even if it's in silent mode), or display a custom message on your locked device to provide instructions about how to contact you.
Page 282: Security Settings
Security settings You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to increase the security of data on your device.
Page 283 BlackBerry Guardian also incorporates technology from software security leader Trend Micro. BlackBerry Guardian is constantly evolving to help identify the most advanced forms of malicious software and privacy concerns. If malicious software is discovered in an app or game after it's available, the app or game is removed from BlackBerry World.
Page 284: Using Parental Controls
Using Parental Controls Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people in the Contacts app.
Page 285 10. Follow the instructions on the screen. About smart cards You can use a smart card and the password for your BlackBerry device or work space to unlock your device. You can use smart card certificates to send S/MIME-protected messages.
Page 286: Import A Certificate From A Smart Card
Complete the instructions on the screen. Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device.
Page 287: Password Keeper
If you saved the backup file to a media card, insert the media card into your new BlackBerry device. If you didn't save the backup file to a media card, you can use BlackBerry Link to transfer the records.
Page 288 User Guide Security and backup • To copy a record, touch and hold a record. Tap • To make a record a favorite, touch and hold a record. Tap . Favorites appear at the top of your password records. • To delete a record, touch and hold a record. Tap Tip: You can multiselect records that you want to delete by tapping Use a password record to log in to a website After you set up Password Keeper to use the Password Keeper Browser, you can use a username and password from a...
Page 289 User Guide Security and backup • To lock Password Keeper manually, tap • To change when Password Keeper locks automatically, tap . Turn on or turn off any of the Lock switches. Search Password Keeper In the Password Keeper app, tap Enter the title, username, website name, or notes you are searching for.
Page 290 User Guide Security and backup Turn off the Allow clipboard copy switch. Hide or show passwords in Password Keeper In the Password Keeper app, do any of the following: • Swipe down from the top of the screen. Tap . Turn on or turn off the Show password switch. •...
Page 291: Legal Notice
This documentation including all documentation incorporated by reference herein such as documentation provided or made available on the BlackBerry website is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its affiliated companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical, or other...
Page 292 Installation or use of Third Party Products and Services with BlackBerry's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so.
Page 293 BlackBerry. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.

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