Best Western On The Beach
337 E Beach Blvd, Gulf Shores, AL 36542
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4.0
#6 of 26 hotels in Gulf ShoresLocation
4.7
Cleanliness
4.1
Service
4.2
Value
3.8
Located in Gulf Shores,AL, the Best Western On The Beach is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Beach
Kids stay free
Children's television networks
Business Center with Internet Access
Street parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Kids' meals
Vending machine
Highchairs available
Meeting rooms
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Seating area
Separate dining area
Separate living room
Sofa
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Ocean View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!
Location
337 E Beach Blvd, Gulf Shores, AL 36542
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 63 out of 100
63
Pensacola Regional Airport
33.4 mi•
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Mobile Regional Airport
45 mi•
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Rental Cars
35 Restaurants
within 0.75 miles
Reviews
4.0
1,805 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Best Western On The Beach is frequently praised for its prime location with easy beach access, and many guests enjoy the comfort provided by clean rooms that boast kitchenettes and impressive views. Despite positive remarks about the friendly staff and some recent renovations that contribute to a comfortable atmosphere, travelers have voiced concerns over the upkeep of facilities, including the pool and occasional housekeeping lapses.
Additionally, concerns are raised about the value, with guests finding some meals overpriced and amenities like breakfast coming at an extra cost.
Location
Convenient
Atmosphere
Inviting
Rooms
Basic
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
Hotel's Favorite
My husband and I had a great time here! Great views of the ocean, clean rooms, and staff was nice and professional. The pool was great. Location is close to shopping and restaurants. We definitely recommend staying here.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Megan Thompson, Guest Services / Front Office at Best Western On The Beach
Responded Sep 29, 2023
Thank you !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don't normally spend the extra money for a room located on the beach with a balcony ocean view but it was SOOOOO worth it! Because of COVID19, we were anxious about going but we literally would not have had to leave our room the whole time to have the wonderful beach experience. What made us feel even better was seeing the owner walking around with disnfectant spray and towel in hand, sanitizing the common areas often. His restaurant staff wore masks and gloves, as well. His grandson, Ryland, was such a wonderful help - getting us checked into our room early, helping us unload our things into our room and even bringing us fresh extra towels (without us even asking)! It was a great getaway for our family and I will definitely recommend Best Western on the Beach to my friends and family and will stay there again. Thank you so much for a wonderful stay!!!
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Date of stay: May 2020
Value
Rooms
Service
Room Tip: Definitely splurge for the oceanview room with balcony!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Staff was very nice and the Island Pancake House food was amazing. The rooms were clean and comfy, the kitchens had a stove and other appliances also had plates and forks in kitchen, was very convenient. Would definitely recommend !!
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was a weekend trip for our family of 3 and was very disappointed. At $1000, you would think that you would receive too notch service and the grounds would be taken care if better. There was trash everywhere, the hotel room we stayed in was out dated. The room was clean but beds were not comfortable and one was leaning. There was only one garbage can, Bathroom has caulk all over floor still from where toilet was moved. When you come from beach and wash off feet from sand, there should be a drain there. Water piles up and no where to go, so you have to walk through it to get to pool. Very unsanitary. Plastic bags,and bottles everywhere. No one cares to pick up. Staff was not helpful when asked questions about my Bill. And when I went to check out, they were unfriendly and not knowledgeable. They didn't care about how many people piled up in lobby. The pancake house had good breakfast.
I had a room on the east side, i didn't like the area. I stayed there years ago on the west side and loved it,
Usually, the staff would come give you fresh towels and empty your garbage, but not here.. my wife actually had to find someone to get some fresh towels. This place is definitely not worth the money.
I will stay somewhere else that has better service and better accommodations and with people (staff) willing to help you have a great vacation and takes care of their property better
I will never stay here again!!!. I hope this helps you decide not to stay here
I had a room on the east side, i didn't like the area. I stayed there years ago on the west side and loved it,
Usually, the staff would come give you fresh towels and empty your garbage, but not here.. my wife actually had to find someone to get some fresh towels. This place is definitely not worth the money.
I will stay somewhere else that has better service and better accommodations and with people (staff) willing to help you have a great vacation and takes care of their property better
I will never stay here again!!!. I hope this helps you decide not to stay here
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is the worst hotel experience ever. Greeted with RUDE front desk manager followed by room keys not working not once but three times, when asked for assistance with getting in room treated as if I was stupid because I did not know to slam door so each time you shut the door you can’t just shut it normally you have to slam so hard the whole wall was shaking 🤷♀️. NO housekeeping services had to go to front desk and continually ask for towels. Bathtub clogged after first use and did not drain for two days asked for repair 3 times before anyone came to fix and then it was housekeeping that fixed it. But housekeeping wasn’t there to clean🤷♀️ After she drained the tub all the scum and filth was still lingering around the tub area just awful. For the price this is ridiculous receive better service at cheaper rates a little further down the road. #lessonlearned shame on you Best Western
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Date of stay: June 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was our family’s first getaway since the pandemic and let me say I’m not pleased. First off we paid over the $400/night for a room that is classified as a hotel but should be labeled motel! Location is great however from the moment we drove onto the property we noticed that hotel is in need of some serious remodeling especially for overpriced rooms. When you walk into building, you can see that hotel is very low-budget and I’m not a fancy person but it’s definitely not worth the price. Secondly, since covid is running rampant, I thought I would see workers sanitizing high traffic areas and sanitizing stations setup, but nope none of that going on either. The elevator floors were dirty and so was buttons to select floors. Then we make it to room, which looks like a college spring break special; crammed 2 beds with lopsided lamp shades. The bathroom had rust in some areas, water pressure was low and then I saw some small flesh colored insect crawl around the sink. I wanted to scream but I didn’t want to terrify my son. This is my first night and after showering in getting in the bed, all night I felt like something was in the sheets, bitting around my right ankle; I’m so uncomfortable at this point. This was my first getaway from being in the house for 2 months and I highly regret it! In the past we’ve always booked with other popular chains such as Hilton and Marriott but we took a chance on Best Western thinking we would at minimum have a decent hotel. If your just looking for easy access to beach and place to lay your head, you’ll get that here, but anything beyond that, keeping searching.
BW please do a better job of cleaning and sanitizing during this time (covid). I have not seen one person cleaning or sanitizing since my arrival.
BW please do a better job of cleaning and sanitizing during this time (covid). I have not seen one person cleaning or sanitizing since my arrival.
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Date of stay: June 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was great. When you park in the garage there is sand a couple of feet away. Parking was free. They have two indoor hot tubs with jets and a large heated pool as well. Bathrooms were poolside. Outside there was one kiddie pool and another heated pool. The beds were so comfy and the room was spotless. Housekeeping was awesome. They came by everyday to ensure we had all the towels, toiletries, etc we needed. Every room had a balcony and WiFi was really fast. The beach had lifeguards and was very clean. The beach access was just steps away from the elevator.The location of the hotel was great as well. There was a Waffle House and a Hooters right across the street as well as a convenience store. Bars were a few blocks down, short 5 min walk.We really enjoyed the Hangout. The state park and pier were also close by. The Island Pancake House, located inside the hotel, was great as well, just a little pricey. The restaurant charged a convenience fee for using cards instead of cash which was only a few dollars but felt unnecessary. Can’t wait to come back and stay longer.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Megan Thompson, Guest Services / Front Office at Best Western On The Beach
Responded Aug 17, 2022
Thank you !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My son and I were hurricane Ida evacuees from New Orleans and booked this room via Southwest Airlines/Booking.com. When booking online, I selected a room with kitchenette, and saw the price match guarantee. On the final booking page, the selected room did not state kitchenette, but I requested it in the comments. I also emailed (to the link provided) about the price match and sent a link to the lower price. No response.
Upon arrival at the hotel, the front desk staff was not very friendly or helpful. I was told that I could not get a room with a kitchenette even though that is what I selected when I booked, and I was told that I could not price match because of the type of room I selected, and by the time I checked in no other rooms were available, so they could not honor that.
The room price was RIDICULOUSLY high compared to the quality in my opinion, and I know it was Labor Day weekend, but I cannot help when the hurricane came. We selected this hotel because we have been to this area before and felt more comfortable booking in a familiar place.
The location is great, and the beds were comfortable. The mini fridge was too cold and froze all of our food and drinks. I was awoken to the sound of people using the ice machine every single morning. The hotel is not supposed to allow pets and we encountered 3 large dogs on our floor and heard barking multiple times in the complex. When I would go on the balcony I would smell cigarette smoke coming from the next balcony. The lobby and elevator stunk at all times- like a sweaty odor.
I am not one to complain, but our family is already under a lot of stress and these things made a bad situation worse.
It seems like the reviews are usually good at this hotel but very recent reviews I have seen seem to have similar complaints. I also heard others in the lobby having to deal with hotel/booking errors as well.
I emailed the hotel about all of these concerns, and for the second time, no response.
Upon arrival at the hotel, the front desk staff was not very friendly or helpful. I was told that I could not get a room with a kitchenette even though that is what I selected when I booked, and I was told that I could not price match because of the type of room I selected, and by the time I checked in no other rooms were available, so they could not honor that.
The room price was RIDICULOUSLY high compared to the quality in my opinion, and I know it was Labor Day weekend, but I cannot help when the hurricane came. We selected this hotel because we have been to this area before and felt more comfortable booking in a familiar place.
The location is great, and the beds were comfortable. The mini fridge was too cold and froze all of our food and drinks. I was awoken to the sound of people using the ice machine every single morning. The hotel is not supposed to allow pets and we encountered 3 large dogs on our floor and heard barking multiple times in the complex. When I would go on the balcony I would smell cigarette smoke coming from the next balcony. The lobby and elevator stunk at all times- like a sweaty odor.
I am not one to complain, but our family is already under a lot of stress and these things made a bad situation worse.
It seems like the reviews are usually good at this hotel but very recent reviews I have seen seem to have similar complaints. I also heard others in the lobby having to deal with hotel/booking errors as well.
I emailed the hotel about all of these concerns, and for the second time, no response.
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Megan Thompson, Guest Services / Front Office at Best Western On The Beach
Responded Sep 8, 2021
Thank you for your comments , you booked your room wirh an on line travel agent , we honored the room type and the room rate that you chose .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in a great spot in Gulf Shores, and having private balconies is definitely a bonus. However, the lobby had an unpleasant odor and the area for snacks is tiny. Oh, and if you want a soda, water or snack you better bring cash. No cards or charging to your room. The lobby and elevator didn't give me confidence in their cleanliness.
The bathroom sorely needed mopped, and the carpet could use a shampoo. Being right on the beach I'm sure keeping the floors clean is a bigger challange. The flooring was nice, but needed cleaned.
The beds were comfortable, and the bedding was clean. The pillows were a dream! The rooms on the west end are only ocean view, which is great, except there's nothing to block the street/parking lot noise. I also think it kept it harder to keep the room cool.
The bathroom sorely needed mopped, and the carpet could use a shampoo. Being right on the beach I'm sure keeping the floors clean is a bigger challange. The flooring was nice, but needed cleaned.
The beds were comfortable, and the bedding was clean. The pillows were a dream! The rooms on the west end are only ocean view, which is great, except there's nothing to block the street/parking lot noise. I also think it kept it harder to keep the room cool.
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Date of stay: September 2022
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Myself, my daughter and her 2-year old daughter stayed here for 5 nights in a beach front room. The rooms were clean. Everything worked. Too bad there is not a free continental breakfast as the restaurant breakfast is pretty pricey. Convenient beach access but no walkway which makes it quite a chore to pull a wagon or stroller through the sand to get to the beach. There is no hose or water access to wash off after being on the beach. The pool area is nice. For a Best Western, a felt the room rates were very pricey. 5 nights = $2,000.00
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Review collected in partnership with Best Western
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PRICE RANGE
$173 - $443 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western on the beach hotel gulf shores, gulf shores best western, best western gulf shores
LOCATION
United StatesAlabamaGulf Shores
NUMBER OF ROOMS
101
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Best Western On The Beach
Which popular attractions are close to Best Western On The Beach?
Nearby attractions include Gulf Shores Public Beach (0.4 miles), Souvenir City (0.4 miles), and Waterville USA (0.7 miles).
What are some of the property amenities at Best Western On The Beach?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Best Western On The Beach?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western On The Beach?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Best Western On The Beach?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Best Western On The Beach?
Conveniently located restaurants include Gulf Shores Seafood, Picnic Beach Bar & Grill, and Sunliner Diner.
Are there opportunities to exercise at Best Western On The Beach?
Yes, guests have access to an indoor pool during their stay.
Does Best Western On The Beach offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Best Western On The Beach?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western On The Beach?
Many travelers enjoy visiting Swift- Coles Historic Home (5.1 miles) and Indian Village Achuse (7.9 miles).
Does Best Western On The Beach have any great views?
Yes, guests often enjoy the ocean view available here.