Expedia Reviews

I paid a premium not to have horrible layovers. They change my flight 4x within a span of a few months before the trip. Now my layover is 6hours to hang out at the airport. Unacceptable. Taking my business elsewhere. Agent kept me on the phone for 2 hours and did NOTHING to help and neither did management.

I bought a flight ticket and hotel reservation on Expedia.ca, where the displayed price for my flight was $740 with Air Transat. However, I was charged an additional $542 without any justification. Furthermore, the hotel I booked was supposed to offer the best price, equivalent to a free night’s stay. Once paid, I realized this was false. I found out that I would have paid less if I had booked directly with the airline and the hotel.

I recently had a profoundly disappointing experience with Expedia's customer service, which was characterized by a lack of support and accountability. This situation involved a disrupted flight itinerary that left my parents stranded in an unfamiliar city, exacerbating an already stressful situation. The ordeal started with a routine inquiry to Expedia after my parents' flight was unexpectedly diverted, causing them to miss their connecting flight. Although I hoped for a swift and effective resolution, the service provided by Expedia was neither. The initial conversation with the representative, Bernan **, involved a lot of deflection of responsibility to American Airlines. Despite multiple assurances that they would help, the conversation was largely unproductive, with Expedia refusing to take any responsibility for the booking issue.

Tried to change flight booking and many times got this Expedia message "Sorry, we're having problems on our end." This is very very aggravating when you are stressed out trying to deal with changing travel plans, and there is no phone to a human mentioned anywhere! Airline won't help because trip was booked by a third party (Expedia), so what are you going to do?? Enterprise rental car website was easy to use to extend time.

One star is too many. These guys are criminals! Booked a hotel in Wildwood. Tried to change accommodations. Had to cancel original booking. They would not refund deposit of 675 then tried to make an additional 2000 for the same accommodations. Now we have no vacation!! So mad.

I would give 0 stars if possible. The incompetence of customer service is mind blowing. Zero added value and complete waste of time. Very unhelpful, giving incorrect information and with agents who are hard to understand. I must use them for booking business trips (company rules) and average I wait is 40 min/call and most often I need to call back .Avoid them any time you can.

Avoid Expedia. They are firm on policies no exceptions. They did not price match stating I missed the cut off time. Had I booked with the hotel direct they would have even after I checked in. Expedia has lost a loyal client.

I booked a car with Expedia and Europcar in Peurta plata Dominican. And I bought the Expedia insurance. When I arrived they were charging me $300 extra for insurance and that I would be refunded when we brought the car back without any issues. Well I never received the $300 so I put a dispute on my visa. I lost the dispute and now have to submit by mail another dispute. I called Expedia and they said not their issue and called Europcar and they said not their issue. I have been blatantly screwed by both. Stay away from Europcar and Expedia!

I will never use Expedia again! Flat out lied and stole money. I never fly, but had to on this occasion. I spent over 1,000 dollars and they said I could get a flight credit but never did. So sad that our world has come to people screwing other people! And it is ok to do that.

Not knowing Expedia booked our hotel, overcharged us by $275.00, plus a $15.00 service fee. Booking the hotel with this Jordan guy, he gave me the total of 1,368.00 and the hotel deposit of $250, that was $275.00, and I would get that back when checking out. We arrived at the hotel and charged another $250.00 deposit, which was explained at the front desk of the hotel, contacted the discrepancy number, and informed by this Edgu agent, the $446.18 was the taxes, the agent was very rude and kept on saying they don't have anything to do with the hotel fees, I tried explaining what I was informed, doesn't make any sense taxes would be that high, he didn't want to hear anything, kept on dismissing the conversation, until I gave up and ended the call. My fault for not checking that I was booking directly with the hotel. Expedia you scammed me and I hope it was worth it.