Lesson 3 - Work Relationships and Patient Interactions Flashcards | Quizlet

Lesson 3 - Work Relationships and Patient Interactions

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Trust in the workplace means employees enjoy a culture of honesty, psychological safety, and mutual respect.
True
False

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Terms in this set (10)

Trust in the workplace means employees enjoy a culture of honesty, psychological safety, and mutual respect.
True
False

True

Which of the following can break trust?
a. Breaking promises
b. Gossiping
c. Being tardy
d. All of the above

d. All of the above

__________ is common, and human beings experience it in their day-to-day personal and professional lives.
a. Anger
b. Conflict
c. Tardiness
d. None of the above

b. Conflict

When conflict arises, avoid it and pretend nothing has happened.
True
False

False

A(n) __________ style of conflict management involves putting aside your own needs or desires in exchange for those of others.
a. Compromising
b. Accommodating
c. Avoiding
d. Competing

b. Accommodating

If a large number of people are involved, you should use the __________ style of conflict management.
a. Compromising
b. Collaboration
c. Competing
d. Avoiding

b. Collaboration

A competing style of conflict management best fits opinionated individuals.
True
False

True

In an emergency situation, you should use the __________ style of conflict management.
a. Competing
b. Compromising
c. Avoiding
d. Collaboration

a. Competing

Exploring possible alternative explanations through respectful questioning of an angry patient is known as __________.
a. Patience
b. Reframing
c. Self-awareness
d. Empathy

b. Reframing

Saying "I'm sorry to interrupt, but I really don't feel comfortable talking about coworkers in this way" is a good tactic to use with which of the following coworkers?
a. The slacker
b. The know-it-all
c. The gossip
d. The complainer

c. The gossip