Refunds
If you wish to refund your ticket, you can cancel your trip and request a refund under “Flight details” in "My bookings".
If you are unable to do so, you can also request a refund using the form below. In this case, your request will be processed manually at our service centres.
The refund will be made using the same payment method that you used.
Terms and conditions for refunds
A complete refund is only possible in the following circumstances:
- Your flight was cancelled without a replacement.
- The scheduled departure time at your departure airport was brought forward by more than an hour or delayed by at least two hours.
- The scheduled arrival time at your destination is delayed by at least two hours.
- The actual departure time was changed on the current day or the following day by more than five hours in the event of short-term flight disruptions.
Partially used tickets will be refunded pro rata.
In other cases, such as voluntary cancellation, travel, or medical restrictions, a refund is subject to certain conditions. We advised you of this when booking. For non-refundable fares, only taxes and fees can be refunded.
Travel agency tickets
For tickets which were booked via a travel agency, we recommend that you contact them. Should you require a faster response or should you have any other reason, please contact us again for processing.
Chat Assistant service
If you have any further questions, feel free to use our Chat Assistant service.