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China Eastern Airlines
Headquarters: 2nd Floor Citibank Tower, No. 33 Shanghai Huayuanshiqiao Road, Shanghai China 201202
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Overview
3.05,263 reviews
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About China Eastern Airlines
Airline Alliance
SkyTeamHeadquarters: 2nd Floor Citibank Tower, No. 33 Shanghai Huayuanshiqiao Road, Shanghai China 201202
Airline Summary
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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5263Reviews
2068Photos
100Tips
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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+1
Shanghai - London
International
My five year old and I were stuck in Hong Kong and had to desperately buy last minute tickets to London, China Eastern had the cheapest fare by far!! at least $1500 less than other airlines! so we booked right away, but I was little worried about the overall reliability and service we'd be getting at that price. China Eastern really surprised me, I was so impressed by the kindness and professionalism of the crew, the food was good, the aircrafts we boarded were comfortable and cleaner than some rated higher that i'd been on. The only fault would be entertainment options were limited and no usb-c charging ports but those are first world problems and we were just happy to be on board. Highly recommend and will definitely be flying with them again in future.…
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Shanghai - Amsterdam
International
Very lazy and even rude stewards who didn’t bother to bring water during the 11 hours long flight. The meals were almost impossible to eat. Very poor choice of international films/music. All in all it was my worst long-distance flight in 30 years of international travelling.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Melbourne - Shanghai
International
After reading all the negative reviews I was expecting the worst. Took food on board and downloaded movies. Right from checkin in Melbourne the staff were great. Food was very nice and the staff on board were very friendly. Yes movies were limited but still ok. We left 10 minutes early. My only complaint was there wasn't any wine served.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Shanghai - Moscow
International
They have broken my luggage and paid no compensation. I have sent the application and they said “okay, we will pay for it”. So no money finally. Moreover, no more replies. I have asked them twice, what about my application. No response, no dialogue
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
London - Phuket
International
Flew from London to Shanghai and then to Phuket and back. Nothing to complain about, planes were super comfy and clean, the service was exceptional. Free food and drink on board ( which was of very nice quality, with fresh fruit etc). In flight entertainment was good on the long haul flight. Really nothing to complain about, great experience, would fly with them again and recommend. Only slight negative I have is that the online check in can be annoying, and you might have to try multiple browsers etc, but I just left it and did it at the airport and again all nice and easy.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456…
APlovestotravel wrote a tip May 2024
"definitely have your own device with some downloaded movies and shows, the system on board is very limited."
123456…
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Register China Eastern AirlinesSearch flights
ReturnOne-wayMulti-city
Depart
Sat, 15/06
Return
Sat, 22/06
Travellers
1, Economy
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