You can reset your phone (and voicemail) PIN from the Mitel Account Portal.

A phone PIN must meet the following requirements:

• Must be 4-16 digits in length; numbers only
• Must not contain repeating digits (such as 1111, 2222, etc.)
• Must not match any part of the user’s phone number
• Must not contain sequential numbers (such as 1234, 3456, etc.)

NOTE: Your phone PIN expires one year after it was last changed. When it expires, you are prompted to change it.

To reset your phone PIN from the Portal:

1. On the Home menu, under Settings, click Phone Settings.
2. On the Phone tab, under Privacy, click Change Phone PIN (or Password).
3. (Sky users only) Click Reset Phone PIN in the Which password do you want to reset? dialog box.
4. In the Change Phone PIN dialog box, enter a new phone PIN in the New Phone PIN and Confirm Phone PIN fields.
5. (Optional) Under Email Notification, do the following:
   1. Select the Yes, send email to checkbox to send an email notification of the change to the affected user.
   2. In the and box, type additional email addresses to send notifications to.
6. Click OK to save the new password and send any requested notification emails.

MiCloud Connect Customers
Editing Personal Information
Managing Mailbox Options
Recover or Reset Your User Password

ShoreTel Sky Customers
Personal Information
Recover or Reset Your User Password