Washer won't spin or agitate: Common Causes & How to Fix

Washing Machine Drive Motor

Repair Instructions:

The drive motor could be the reason for the issue, but it is not often the main cause. Before deciding to replace the drive motor, you will need to examine the more common parts of the washer. If none of those parts are found to be faulty, then you can consider replacing the drive motor. To determine if the drive motor is indeed defective, begin by making sure that it is receiving power. If the drive motor makes a humming sound but doesn't run, is noisy, or doesn't turn easily, it is will need to be replaced.

How to Replace Washing Machine Drive Motor

1. Unplug washer and secure access. Disconnect power and open rear or bottom panel for protected access.

2. Detach drive belt. Remove belt over pulleys attached to motor and drum. Note routing for replacement.

3. Disconnect wiring. Unplug electrical connections to motor, noting wire colors/positions.

4. Loosen mounting hardware. Remove screws or bolts attaching motor to inner chassis.

5. Manoeuvre out old motor. Gently ease motor from supports, wiggling as required. Check mounting point for wear.

6. Clean mount area. Wipe away debris where new motor will sit using dry cloth.

7. Fit replacement motor. Carefully slide motor into position, aligning mounts. Refit hardware.

8. Refit wiring. Reconnect electrical plugs to new motor ports in reverse of removal.

9. Replace drive belt. Route replacement belt correctly over pulleys.

10. Test operation. Run empty cycle and check for unusual noise before regular use. Troubleshoot as needed.

Washing Machine Suspension Rod

Repair Instructions:

When a top-load washer fails to spin or agitate, it is possible that a broken suspension rod is causing an imbalance in the tub, preventing it from rotating correctly. To troubleshoot this, carefully examine the suspension rods for any signs of damage. If any damage is found, the suspension rods will need to be replaced. It is also recommended to replace all the suspension rods simultaneously to make sure there is even wear on the parts.

How to Replace Washing Machine Suspension Rod

1. Unplug the washing machine from the power source. This ensures the washing machine will not start during the repair.

2. Tip the washing machine back. Carefully tip the washing machine back to access the bottom panel. You may need assistance to prevent the machine from tipping over.

3. Remove the bottom panel. The bottom panel is usually held in place by screws along the bottom edge. Use a screwdriver to remove the screws and detach the panel.

4. Locate the suspension rod. The rod will extend from the washing machine tub to the base. Identify which suspension rod needs replacing.

5. Remove the retaining clips. Use pliers to detach the retaining clips or rings holding the suspension rod in place.

6. Slide out the old rod. Carefully slide out the old rod from the washing machine tub and base. You may need to wiggle it side to side to detach it.

7. Install the new rod. Slide the new suspension rod into place, inserting it into the tub and base.

8. Secure with retaining clips. Reattach any retaining clips or rings to hold the new rod firmly in place.

9. Replace the bottom panel. Line up the bottom panel and screw it back into place along the bottom edge.

10. Return the washing machine to upright position. Carefully tip the washing machine back to an upright position.

11. Plug washing machine back in. Reconnect the power source so the washing machine is ready to use.

12. Test it out. Run a test cycle with no clothes to verify the washing machine is functioning properly before using again.

Washing Machine Drive Belt

Repair Instructions:

Check the drive belt to see if it is either broken or not properly tightened on the pulleys. If you find that the drive belt is broken or loose, it is necessary to replace it.

How to Replace Washing Machine Drive Belt

1. Unplug the washing machine. Disconnect the power cord for safety.

2. Access the belt. Remove the back service panel to access the motor and belt assembly.

3. Locate the belt. Identify the rubber drive belt that connects the motor pulley to the drive pulley.

4. Loosen motor mount. Use a wrench to loosen the bolts on the motor mounting bracket.

5. Remove old belt. Slip the old belt off the motor and drive pulleys. You may need to pivot the motor to get slack in the belt.

6. Install new belt. Loop the new belt around the pulleys, ensuring it is properly seated in the grooves.

7. Retighten motor. Tighten bolts on motor mount bracket to secure in place.

8. Reattach service panel. Replace the back service panel.

9. Restore power. Plug washing machine back in.

10. Test operation. Run a short test cycle with no clothes to verify smooth operation.

11. Adjust belt tension. If the belt is loose, pivot motor slightly to increase tension and prevent slipping.

Washing Machine Motor Coupling

Repair Instructions:

The motor coupling is what links the motor to the washer transmission. Its purpose is to safeguard both the motor and transmission by giving way if the washer becomes overloaded. Additionally, the motor coupling may wear out over time and fail. To check if the motor coupling is damaged, examine it closely. Should you find that the motor coupling is indeed broken, it is necessary to replace it with a new one.

How to Replace Washing Machine Motor Coupling

1. Unplug the washing machine. Disconnect the power cord before servicing.

2. Access the motor. Remove the back service panel to access the motor.

3. Locate the motor coupling. Identify the rubber motor coupling that connects the motor to the drive transmission.

4. Remove mounting hardware. Use a socket wrench to detach any mounting bolts or nuts on the motor and transmission shafts.

5. Separate the coupling. With the hardware removed, the rubber coupling should detach from the motor and transmission shafts.

6. Install new coupling. Slide the new rubber coupling onto the shafts, aligning the shafts inside the coupling.

7. Replace mounting hardware. Reattach the bolts or nuts to secure the coupling in place between the motor and transmission.

8. Reattach service panel. Replace the back service panel covering the motor.

9. Restore power. Plug washing machine back in and verify proper operation.

10. Test operation. Run a short test cycle with no clothes to confirm smooth running before regular use.

11. Tighten if needed. If excessive vibration, tighten mounting bolts to better align motor and transmission shafts.

Washing Machine Control Board

Repair Instructions:

The washing machine control board supplies electrical power to various components of the washer. If the control board malfunctions, it may fail to provide power to the drive motor during the wash or spin cycle. To troubleshoot this issue, begin by checking if the lid or door switch is functioning correctly using a multimeter. If the switch is working fine, it suggests that the control board is likely the culprit. Examine the control board for any signs of burning or damaged components. Additionally, you can use a multimeter to test the power output terminals on the board, referring to the appliance's wiring diagram for guidance.

How to Replace Washing Machine Control Board

1. Unplug the washing machine. Disconnect the power cord before servicing to prevent electric shock.

2. Open the control panel. The control board is located behind the control panel on the washer front.

3. Label connections. Take note of where each wire and connector is attached to the control board.

4. Disconnect wires. Carefully detach all wiring harnesses and connectors from the board.

5. Remove mounting screws. Use a screwdriver to remove any screws securing the control board.

6. Remove control board. Carefully pull the control board free from the washer once all wires are detached.

7. Install new control board. Align the replacement board into position and insert mounting screws.

8. Reconnect wires. Attach all wiring harnesses and connectors to the matching terminals on the new board.

9. Close control panel. Carefully close the control panel once the new board is installed.

10. Restore power. Plug in the washing machine and test operation.

11. Program control board. You may need to program or configure the new control board if it doesn't operate correctly.

12. Test cycles. Run short test cycles to verify the washer is functioning properly before regular use.

Washing Machine Timer

Repair Instructions:

If your washer is not spinning or agitating, the first step is to check if the drive motor is running and if power is reaching it. If the drive motor is not receiving power and the lid switch assembly or door latch test properly using a multimeter, then it is likely that the timer is malfunctioning. However, it is important to note that timer malfunctions are rare. Before considering a timer replacement, it is recommended to verify that all other potentially faulty components are functioning correctly.

How to Replace Washing Machine Timer

1. Shut off power. Turn off electricity to the washer at the circuit breaker or unplug it before servicing electrical components.

2. Remove outer panel. Detach any outer covers or casings blocking access to the timer module inside using a screwdriver.

3. Disconnect wires. Note the wire colors and locations before disconnecting all electrical wires from the old timer terminals.

4. Remove mounting screws. A few screws typically secure the timer module to the inside of the washer cabinet. Remove them.

5. Withdraw old timer. Once fully detached from wires and frame, gently lift out the old timer control module straight away.

6. Insert new timer. Set the replacement module into the vacant space, aligning any mounting holes if present.

7. Reattach wires. Reconnect each wire to the properly colored terminal on the new timer, referring to notes if needed.

8. Refasten module. Replace the mounting screws to securely fix the timer into position inside the washer.

9. Refit covers. Slide outer panels back into place to conceal repairs before restoring power.

10. Test washing cycles. Run various cycles to ensure the new timer is functioning normally.

Washing Machine Lid Switch Assembly

Repair Instructions:

The lid switch assembly is responsible for stopping the washer from spinning when the lid is open. If the lid switch assembly stops working, the washer will not spin. To check if the lid switch assembly is faulty, you can use a multimeter to test the continuity of the lid switch. If the lid switch does not have continuity, it means it is not functioning properly and needs to be replaced.

How to Replace Washing Machine Lid Switch Assembly

1. Unplug the washing machine. Disconnect the machine from the power source. This will prevent electric shock.

2. Open the lid. Prop the washing machine lid fully open.

3. Locate the switch. The lid switch assembly is on the front panel of the washer. Identify the specific location.

4. Remove switch mounting screws. Use a screwdriver to detach any screws securing the switch assembly.

5. Disconnect wiring. Carefully disconnect the wiring harness or connectors attached to the switch.

6. Remove switch assembly. With the screws and wiring detached, you can now fully remove the lid switch assembly.

7. Install new switch. Carefully align the new lid switch assembly into the opening on the washer front panel.

8. Reconnect wiring. Attach the wiring harness or connectors to the corresponding terminals on the new switch.

9. Remount the switch. Insert and tighten the mounting screws to secure the new lid switch assembly in place.

10. Test operation. Plug in the washer and open/close the lid to verify proper switch operation before regular use.

11. Reattach panel. If accessing from inside the cabinet, reattach the metal panel covering the lid switch assembly.

12. Restore power. Plug the washing machine back in and make sure it is functioning properly.

Washing Machine Stator Assembly

Repair Instructions:

The stator and rotor work together to generate a powerful magnetic field that spins the tub in the washer. If the windings on the stator are harmed, the washer will not be able to spin or agitate. It is important to inspect the stator for any damaged windings or other issues that might be present.

How to Replace Washing Machine Stator Assembly

1. Unplug the washing machine. Disconnect power to prevent electric shock.

2. Access the stator. Remove the back service panel to access the stator assembly.

3. Disconnect wiring. Detach the wiring harness leads from the stator windings.

4. Loosen mounting bolts. Use a socket wrench to loosen the bolts securing the stator.

5. Remove stator. Carefully detach the old stator assembly from the outer tub.

6. Install new stator. Align and mount the new stator assembly against the outer tub.

7. Tighten mounting bolts. Tighten the mounting bolts securely with a socket wrench.

8. Reconnect wiring. Attach the wiring harness leads to the terminals on the new stator.

9. Replace service panel. Reattach the back service panel.

10. Restore power. Plug in the washing machine.

11. Test operation. Verify proper functioning by running a test cycle.

12. Troubleshoot issues. If problem persists, check wiring connections on stator.

Washing Machine Suspension Spring

Repair Instructions:

When a washer fails to spin or agitate, a broken suspension spring might be the cause, as it can make the tub unbalanced and prevent proper rotation. To address this issue, carefully examine the suspension springs for any signs of damage. If you find any damage, you will need to replace all of them.

How to Replace Washing Machine Suspension Spring

1. Disconnect power. Turn off the breaker or unplug the machine to service internal components safely.

2. Remove outer tub. Loosening bolts allows removal of the outer plastic or metal wash tub for access inside.

3. Locate faulty spring. Suspension springs are normally found at the rear or sides of the inner tub structure.

4. Detach spring hook. The spring is connected by hooked ends or bolted clamps - remove these fasteners holding it in place.

5. Withdraw old spring. Once unhooked, gently remove the worn suspension spring from its position on the tub.

6. Inspect mount points. Check areas where the new spring will attach for damage or corrosion before installing.

7. Attach replacement. Hook or bolt the ends of the fresh spring into the suspension points on the inner tub.

8. Refit outer tub. Carefully lower the outer tub back over the inner one and bolt it securely in place.

9. Test spin cycle. Run a spin to ensure the new spring allows smooth unhindered movement without noises.

10. Reconnect power. Plug the machine back in once testing confirms normal operation with new suspension spring installed.

Washing Machine Shift Actuator

Repair Instructions:

On top-load washers, a shift actuator is the part that switches the tub's rotation from agitate to spin. If you notice that the tub is not spinning or agitating, a broken shift actuator might be the cause. It is important to carefully examine the shift actuator for any signs of damage, and if any are found, it will need be replaced.

How to Replace Washing Machine Shift Actuator

1. Prepare for the replacement: Gather the necessary tools and equipment for the replacement process. You will typically need a wrench, pliers, screwdriver, and a replacement shift actuator that matches your specific washing machine model. Make sure that the washing machine is unplugged and disconnected from any power source.

2. Access the shift actuator: The shift actuator is usually located near the motor and transmission assembly of the washing machine. Depending on the model, you may need to remove the control panel or the rear access panel to access the shift actuator. Consult the manufacturer's instructions or the washing machine's manual for specific guidance.

3. Disconnect the wiring: Locate the wiring harness connected to the shift actuator. Carefully disconnect the wiring by gently pulling apart the connectors. Take note of the positions or colors of the wires for proper reconnection later.

4. Remove the old shift actuator: Use a wrench or pliers to loosen and remove any mounting screws or bolts that secure the shift actuator to the washing machine. Once the fasteners are removed, carefully detach the old shift actuator from its position.

5. Install the new shift actuator: Take the replacement shift actuator and align it with the mounting location on the washing machine. Ensure that it fits securely into place. Use the previously removed bolts or screws to fasten the new shift actuator to the machine. Tighten them appropriately but avoid over-tightening.

6. Reconnect the wiring: Reconnect the wiring harness to the corresponding connectors on the new shift actuator. Match the wire positions or colors as noted earlier to ensure correct alignment. Ensure that the connections are secure and properly seated.

7. Replace the control panel or access panel: If you removed the control panel or rear access panel to access the shift actuator, reattach it securely. Align it properly and use the appropriate screws or fasteners to secure it in place.

8. Test the washing machine: Plug the washing machine back into the power source and conduct a test run to ensure that the new shift actuator is functioning properly. Run a cycle and observe the shifting mechanism to verify that the replacement was successful. Pay attention to any unusual noises or malfunctions.

9. Clean up and dispose of old parts: Dispose of the old shift actuator and any other replaced parts responsibly. If the old parts are recyclable, consider taking them to a recycling center. Clean up your work area and store your tools properly.

Washing Machine Drain Pump

Repair Instructions:

The washing machine drain pump removes water from the tub by pushing it through a drain hose towards a laundry tub or drain pipe. As water needs to be drained multiple times during a wash cycle, a faulty drain pump can disrupt the operation and hinder the tub from agitating or spinning. If you notice water remaining in the tub after the washer stops, carefully examine the drain pump for any blockage. Additionally, you can use a multimeter to test the drain pump for electrical continuity, you will need refer to the appliance's wiring diagram for guidance

How to Replace Washing Machine Drain Pump

1. Unplug washing machine. Locate the plug on the back of the machine and disconnect from power source to prevent electric shock.

2. Remove access panel. Find panel that provides access to internal components, usually on the bottom front of the machine. Lift panel off after removing any retaining screws.
3. Disconnect drain hose. Detach hose from old pump and drain remaining water from hose into a bucket. Apply clamp if needed to prevent additional water escaping.
4. Remove retaining bolts. Identify and loosen bolts or screws securing pump in place using appropriate tool like screwdriver or wrench.
5. Remove old pump. Slide out old pump taking care not to damage surrounding components. Check area for any worn washers or seals in need of replacement as well.
6. Install new pump. Line up and insert replacement pump into location. Secure with the retaining bolts removed earlier.
7. Reconnect drain hose. Attach drain hose to new pump outlet, push firmly into place.
8. Replace access panel. Position panel over opening and secure with any screws.
9. Test operation. Reconnect power and run short cycle without laundry to check for leaks from connections. Fix any issues before regular use.

Washing Machine Door Latch

Repair Instructions:

The door latch keeps the door securely closed while it is in operation. Only when the washer door is properly closed can the machine start working. If the washer door is not latched shut, the door switch will prevent the washer from operating. A defective door latch will cause the washer to not spin or start. The door latch can fail either mechanically or electrically, so it is necessary to inspect it for any damage. If you find that the door latch is damaged or does not close correctly, it should be replaced. To check if the door latch has failed electrically, you can use a multimeter to test the switches on the latch for continuity. If any of the switches do not show continuity when activated, the switch should be replaced.

How to Replace Washing Machine Door Latch

1. Unplug the washing machine. Disconnect power to avoid electric shock.

2. Open the door. Prop the door fully open to access the latch assembly.

3. Remove inner door panel. Detach the screws or clips to remove the inner door panel, if needed for access.

4. Detach latch linkage. Disconnect the latch assembly linkage rods from the door mechanism.

5. Remove mounting screws. Use a screwdriver to detach any screws securing the latch to the door frame.

6. Remove old latch. Carefully detach and remove the old, malfunctioning latch mechanism.

7. Install new latch. Align and insert the new latch assembly into the door frame opening.

8. Reattach mounting screws. Tighten screws to securely fasten the latch assembly in place.

9. Reconnect latch linkages. Attach the latch linkage rods back to the door mechanism.

10. Replace inner door panel. If removed, reattach the inner door panel.

11. Test operation. Close the door and test the latch engagement before regular use.

12. Restore power. Plug washing machine back in once the new latch is installed and working.

Washing Machine Motor Control Board

Repair Instructions:

The motor control board is responsible for supplying power to the motor. If the motor control board is faulty, it can cause the washer to malfunction or not work at all. To troubleshoot this issue, start by inspecting the control board for any components that may be burned out. To determine if the motor control board is indeed defective, check if it is supplying power to the motor. If the control board has power but fails to provide power to the motor, it is will need to be replaced.

How to Replace Washing Machine Motor Control Board

1. Unplug the washing machine. Disconnect power to avoid electric shock.

2. Access the control board. Remove the back service panel to locate the motor control board.

3. Label wire connections. Take note of where all the wiring harnesses connect to the control board.

4. Disconnect wires. Detach all the wire harnesses by hand or using pliers.

5. Remove mounting screws. Use a screwdriver to remove any screws securing the control board.

6. Remove old control board. Carefully detach the old motor control board from the washing machine.

7. Install new control board. Align the new motor control board and reinsert the mounting screws.

8. Reconnect wiring. Attach all the wiring harnesses to the correct terminals on the new control board.

9. Replace service panel. Reattach the back service panel once done.

10. Restore power. Plug in the washing machine.

11. Test operation. Run a test cycle and check that the motor functions properly before regular use.

12. Troubleshoot issues. If the motor still does not operate right, double check the wiring connections.

Washing Machine Shock Absorber

Repair Instructions:

When a washer is unable to spin or agitate, it could indicate that one or more of the shock absorbers are broken or worn out. This can cause the tub to become unbalanced and hinder proper rotation. It's worth noting that when a washer is relocated, the shock absorbers may separate. To address this issue, carefully examine the shock absorbers to verify their correct positioning and check for any signs of damage or wear. If any of the shock absorbers are found to be broken or worn out, all of them will need to be replaced.

How to Replace Washing Machine Shock Absorber

1. Shut off power. Disconnect the washing machine from its power source by unplugging it or switching off the circuit breaker. This ensures safety during repairs.

2. Remove outer cover. Take off any outer panels or covers using a screwdriver to access the internal components. Set screws aside.

3. Locate shock absorber. The shock absorber is usually found where the tub rests on the base assembly. It cushions vibration between these parts.

4. Detach mounting hardware. Use your screwdriver to remove any bolts, nuts or screws attaching the old shock absorber in place.

5. Withdraw old part. Once all fasteners are undone, ease the shock absorber out of its position. Wiggle as needed but avoid damaging adjacent parts.

6. Clean mounting points. Wipe away any debris from the areas where the new shock absorber will attach using a rag.

7. Position replacement. Hold the new shock absorber in its intended location, aligning the mounting holes properly.

8. Refasten securely. Replace all mounting bolts, nuts or screws to firmly fix the new shock absorber between the tub and base.

9. Refit covers. Slide outer panel(s) back into position and replace any screws removed earlier.

10. Switch power back on. Restore power and run a test cycle to verify proper vibration damping from the new shock absorber.

Washing Machine Main Control Board

Repair Instructions:

If your washer is not spinning or agitating, start by checking if the drive motor is running and if power is reaching it. If the drive motor is not receiving power, and the lid switch assembly or door latch test properly using a multimeter, then it's likely that the main control board is malfunctioning. It's important to note that this is rarely the cause of the problem. Before considering a control board replacement, it is recommended to make sure that all other potential faulty components are functioning correctly.

How to Replace Washing Machine Main Control Board

1. Unplug the washing machine. Disconnect power to prevent electric shock.

2. Open control panel. Unscrew the control panel on the washer to access interior.

3. Locate control board. The main control board is mounted to the cabinet interior.

4. Label wire connections. Note where each wire harness connects to the control board.

5. Disconnect wires. Detach all wire harnesses from the terminals on the control board.

6. Remove mounting screws. Use a screwdriver to remove screws securing control board.

7. Remove control board. Carefully detach old control board from the washer.

8. Install new control board. Align replacement board and reinsert mounting screws.

9. Reconnect wires. Attach all wire harnesses to proper terminals on new control board.

10. Close control panel. Carefully close and screw the control panel back on.

11. Restore power. Plug in washing machine and test operation.

12. Program control board. You may need to program the new control board if needed.

Washing Machine Transmission

Repair Instructions:

The washer transmission could be worn out or faulty. Transmissions contain gears that can fail, resulting in the washer not spinning or agitating properly. It's important to note that this is rarely the cause of the problem. Before deciding to replace the transmission, it is recommended to thoroughly inspect all the other components mentioned in the troubleshooting guide. If the motor is functioning and turning the transmission, but the washer still fails to spin or agitate, then it might be necessary to consider replacing the transmission.

How to Replace Washing Machine Transmission

1. Unplug machine and open panels. Disconnect power and remove rear/bottom access panels for protected internal access.

2. Detach transmission belt. Remove belt from motor pulley and any transmission pulleys it engages.

3. Disconnect wiring harnesses. Unplug any electrical plugs connected to transmission controls.

4. Loosen mounting hardware. Remove retaining bolts or screws securing transmission to machine frame.

5. Extract transmission assembly. Ease transmission from mounts, wiggling side-to-side if stuck. Take care not to damage parts.

6. Clean transmission area. Wipe away debris from mounts where new unit will sit using dry cloth.

7. Install replacement transmission. Line up mounting holes and hand-start bolts to avoid cross-threading.

8. Reconnect wiring harnesses. Plug in any electrical connections removed earlier.

9. Replace transmission belt. Route belt correctly over pulleys, tensioning as per machine specifications.

10. Test operation. Run empty cycle and check for unusual noises before using for clothes washing.

Incoming Power Problem

Repair Instructions:

Make sure the washer is properly plugged into the wall and that there is power coming from the wall receptacle. To verify this, you can try plugging in another small appliance to check if it receives power. If there is no power, you will need to check if the circuit breaker has been tripped.

Lid Not Fully Closed

Repair Instructions:

For most top load machines, it is important to fully close the washer's lid in order for it to agitate or spin. After loading the washer, make sure to close the lid securely and check for any obstructions that might hinder its proper closure.