The outdoor space was covered by a marquee. We chose to sit inside as the thought of eating with smokers outside in this “outside space” didn’t appeal. We were seated inside opposite the door to this area, which was wedged open. We could still smell...the smoke, and needed to shut the door. This was the entrance door for those outside to use the toilet. Every time someone came in from outside to use the toilet, we had to keep getting up to push the door closed in order not to smell the smoke.
We were then asked for drinks. The drinks menu was pretty confusing with the alcohol strength/ABV wasn’t clear the first time we looked at it. We ordered two pints of Perry’s Vintage with an ABV of 6.5%. When the waitress provided the other drink we ordered, she said that they were changing the barrel. After a further 10 minute wait, she produced two pints of cider, but we were told that it wasn’t Perry’s Vintage but Gert Lush. We asked whether it was the same ABV, and she said yes, and therefore accepted the pints based on this information. The waitress didn’t ask whether this was ok and didn’t provide the correct information before serving us the drinks. We had since discovered Gert Lush was in fact 4.9% (a big difference from the original choice of 6.5%) and we weren’t happy that we were just given the drinks without being given the choice. Upon ordering again we asked for Perry’s Puffin. The waitress did come back and say they were out of stock and offered Perry’s Barn Owl instead. We then checked the menu and it was acceptable and said yes as it was a similar ABV. This was the same waitress that served us before. This made us even more disappointed as she clearly knew what to do, but didn’t do it the first time round.
If we were standing at the bar we could have easily and quickly made the decisions about the ABV and cider choices. We understand that the government rules can’t allow this, but waiting staff should clearly be aware of the drinks menu and what ABV and origins of the drinks come from, from cider, beer and wine, in order to answer the specific questions of customers. They do this for the food, but in this case, not for drinks.
We ordered from the specials board and the food was excellent. We mentioned this to another staff member and asked him to pass on our thanks to the chef. However the outdoor and drinks issues marred the overall experience, and we will not be visiting again.More