Can’t login to pc account on window 10. “No drive” warning when trying to reset password

Hello,

My name is Patricia and I am an Independent Advisor. I am here to help you today.

On another pc
Create a Windows 10 installation USB drive following this article written by Andre Da Costa
https://answers.microsoft.com/en-us/windows/for...

Then reset Windows 10, or if reset doesn't work or doesn't help, reinstall Windows 10 following this article
https://support.microsoft.com/en-us/help/402652...

Hi, DaintySine91106

I'm Independent Advisor. I hope it helps.

Try to enter Safe Mode with network function to repair Windows.
Interrupt the normal boot process of your Windows 10 PC
If Windows 10 fails to boot normally three times over, the fourth time it enters by default in an Automatic Repair mode. Using this mode, you can boot into Safe Mode. To trigger the Automatic Repair mode, you must interrupt the normal boot process three consecutive times: use the reset or the power button on your Windows 10 PC to stop it during boot, before it finishes loading Windows 10. If you use the power button, you might have to keep it pressed for at least 4 seconds to force the power off
Then you proceed to repair the computer:
With a reset, all of your Installed applications are lost, but you get an option to save your files if you want. If a system image from the OEM exists-called a recovery partition, then it also gives you an option to restore it. It would make your PC load to default factory settings.
Navigate to Troubleshooting section, again.
Select Reset.
If you select keep my files, your files would be kept. You might also get the third option-restore to factory settings-which isn’t applicable on the PC.
After selecting the desired options, you are presented with a confirmation, something like this- This indicates what you have chosen.
Click on Reset and the resetting should begin.

Hope this helps. Keep us posted on the status for further assistance.

I dont have another pc? 

If reset doesn't work, you will need another pc to create an installation media
it is the easiest solution.

I have no idea how to do any of what you just talked about. This all sounds very complicated.

So we are going to lose everything on our comouter because of this stupid

password that is required? 

Try entering Safe Mode with network function.
To trigger the Automatic Repair mode, you must interrupt the normal boot process three consecutive times: use the reset or the power button on your Windows 10 PC to stop it during boot, before it finishes loading Windows 10. If you use the power button, you might have to keep it pressed for at least 4 seconds to force the power off
After you enter Safe Mode try to update your network drivers and then try to enter Normal Mode

Hi Dainty. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

There's a hint there Elvis. Does that not jog your memory? If it's a Microsoft Account you can change it online and then wait overnight for it to sync to your PC. If it's only a Local Account then you can set up test questions to get in. You must not have done that yet since it prompted for the USB drive which is the other method using a password recovery drive.

Forums are where we help you perform steps to save the $150 minimum that a shop would charge. If you don't want to work with us to perform the steps then you'll need to take it to a shop.

These steps are more complicated for forgetting password so that nobody can talk their way into your PC using our help. Essentially the only way to get in without a password is to create bootable WIndows 10 media on another PC to boot into Repair Mode to Reset the PC saving files.

To create Windows 10 Installation Media on another PC install Media Creation Tool and follow the directions here: http://windows.microsoft.com/en-us/windows-10/m.... Uncheck the box for Recommended Settings to choose the exact version and bit rate for the target PC only.

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

Choose the boot device as a UEFI device if offered, on second screen choose Repair Your Computer, then Troubleshoot Options, then Reset.

If that fails choose Install Now, then Custom Install, then at the drive selection screen delete all partitions down to Unallocated Space to get it cleanest, click Next to let it create needed partitions and start install - this makes it foolproof. Everything needed to get the best possible Clean Install is here: http://answers.microsoft.com/en-us/windows/wiki.... It is a better install than any amount of money can buy and a great learning experience that will make you the master of your PC because you will learn what works best and how to apply it with your own hands.


I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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