3. 【Beware of fraudulent emails, bogus websites and fraudulent calls】 We recently discovered a number of fraudulent Hong Kong Broadband Network (HKBN) monthly statements, emails, bogus HKBN online surveys and lucky draw websites aiming to trick customers into disclosing their personal information for payment / refund arrangements, or free mobile phones and gifts. In addition, fraudulent phone calls posing as Hong Kong Broadband Network’s customer service have been used to steal personal information! Please exercise caution as these suspicious emails, websites and phone calls have no relation to us. If you have any doubts, please click here to provide relevant information using the form, or call the police directly. For more details, please click here.

4. 【Be aware and avoid downloading counterfeit mobile apps】 Please download our mobile Apps through authorised official channels such as Google Play Store and Apple App store. If you are suspicious about a downloaded App, do not attempt to login. Call our customer service hotline 128100 for assistance.