HerRoom Reviews

Herroom used to be a top notch company. They are now completely incompetent. They sold me a bikini that was in stock. Shipped me bottoms only and then told me out of stock top. Its been 2 months and with each date expected they push it another 3 weeks. I wear a specialized size and had to spend $200 to get a suit for my planned vacation. I complained to customer service and asked for a discount on the backorder item. Customer service recommended I just cancel instead and return the bottoms. In one communication, customer service sent me some canned response that had nothing to do with my questions. Then they just stopped responding.

Disappointing to see a once great company fall into the toilet.

Date of experience: May 24, 2024

Never received my wife's shipment. Post Office tracker shows "delivered on 4/19/24" which was a lie. Contacted "Customer Service" at HerRoom and they wrote back "look around your house".

Not only rude but incompetent as well. They claim they have "proof of delivery" which they don't.
Worst as well as ignorant "Customer Service" I wish there were a 0 Star Rating. A lot of B.S. for a $25 purchase. They obviously take your $$ for delivery and then don't insure it

Date of experience: April 22, 2024

They delivered fast. I needed a return, they posted as over 30days, no responses to my need of customer servicel. I will do no future business and stuck with an oversize item.

Date of experience: April 11, 2024

There are so many things wrong with this place. Their website is very old-fashioned and not user friendly at all, and their customer service , at least by email, was horrible in my experience (took 3 days to respond only to give me another customer’s info, when they had the correct order #, how does that happen?). Chat is great … when available, which is not that often regardless of the hours they post. I bought an item that ended in back order and they never informed me, until I finally contacted them after not receiving a shipment notice for several days. It was my first time -and definitely my last- shopping here! Big mistake. Avoid it! It’s been a bad shopping experience, very time-consuming and frustrating.

Date of experience: April 11, 2024

I ordered six bras for $70.10 and was sent three of the cheapest ones (for a total of $30.10). I waited for two weeks, (they said the others would come within 3 days,) and called them to ask where the other bras were. I was given a complete runaround. They said they were on back order and that this was stated when I purchased them. That was not true.

I had ordered the wrong size and told them I was returning the ones I had and wanted to cancel the ones they claimed to be on back order, and that I would reorder again, in a larger size, when I got my refund. In the last communication I got from them I was told that the ones on back order were cancelled. My account was then refunded a total of $32.60!

I asked them to send me an itemized invoice so I could understand how they justified refunding me less than half of what I paid. I haven't heard from them since. It's been more than a week.

I will try again and let them know that, if I don't receive a full refund, I will be filing complaints with the FTC and the Texas Consumer Protection Agency as well as publishing it on their social media pages. Fortunately, I paid through PayPal and will be able to get a full refund.

Based on the other reviews, which have similar complaints, I strongly suspect the 5 Star reviews are paid by the company. I believe they are running a scam: Sell a product, hold the money to accrue the interest on it, and give back half of the $ they got. It's called 'Low Dollar, High Volume Fraud'

Date of experience: May 07, 2024

I ordered socks from Her Room on November 23rd, 2024, and haven't received them yet. The estimated delivery date is now February 22nd, which means I'll have waited 3 months for socks I've already paid for. I'm frustrated with the long wait time and lack of communication from the seller.

Date of experience: November 23, 2023

Her Room has a huge selection of lingerie, not only something for everyone, but lots of choices for everyone, no matter what you are looking for, and excellent brands. Also provided are detailed reviews that provide very good information, pro and con, about fit, comfort, fabric, etc. for every item. Very good service. A very easy and fun shop. Highly recommended.

Date of experience: November 23, 2022

I have ordered a few times from herroom without issue, but this last order was very problematic. In February, herroom.com had a sitewide sale on Wacoal. I ordered a bra and a pair of panties from Wacoal line and they were both discounted. However, at check out the price didn't reflect the discount. I emailed customer service who said the items weren't on sale and "sorry for any confusion". I sent back screenshots with the sale prices on both items shown clearly. No response. I waited a week and sent another email to customer service and no response. It's probably only about $30 I'm out, it was false advertising and/or truly incompetent customer service. I'll go back to ordering just from Nordstrom.

Date of experience: February 16, 2024

Incredible selection of merchandise; Orders are
beautifully packaged, and most important of all, HerRoom makes returns easy, which makes you
want to order from them, since it is not a simple
thing to get a fit just right with intimate apparel, and
you are not afraid to order and then have to return.

Date of experience: June 30, 2023

As I often have to, I had to place multiple orders to figure out exactly the right size because every manufacturer and every style is a little different. Herroom makes this process easy and hassle free. Not to mention, the bra I ended up with fits perfectly, feels sturdy, is exactly what I needed, AND it's cute.

Date of experience: September 12, 2023

HerRoom has the most comprehensive information and search filters of any bra website. They've helped me understand different kinds of bras and how they work so I know what I like and what to look for. On top of all that, their prices are competitive as well. Typically, the only bras I buy from other sites are styles or colors HerRoom doesn't carry.

Date of experience: December 01, 2022

You can find many different brands together in one place and they follow up with tracking info, and other related problems etc. The product info which is detailed is very helpful too.

Date of experience: October 06, 2023

I love the huge selection that HerRoom has for bras. I can typically always find my size in something I will want. Every purchase has been a smooth transaction, so I have not had to deal with customer service, so I cannot speak to that. I get my purchase in timely manner with reasonable, sometimes no shipping cost, depending on how much I spend. I have liked everything I have bought there so far, and the fit has been perfect. So the bras I have bought have been true to size and fit as expected. I will continue to be a customer of HerRoom. They are also a partner affiliate with Delta Skymiles, so I get Skymiles when I shop there, which is another plus. I can definitely recommend HerRoom for all your lingerie needs.

Date of experience: November 25, 2023

I bought a bra for my wife. It didn't fit right so I wrote customer service to ask for an RMA. It took asking three times to get the RMA. I won't do business with Her Rooom again as customer support is inadequate at best.

Date of experience: March 15, 2024

I was completely satisfied with my experience with HerRoom. Granted, I only purchased 3 pair of Lollipop underpants, so not much can go wrong there. I knew that I was purchasing a backorder, but it’s not as though I was down to my last pair of pants. When shipping was further delayed, HerRoom notified me promptly, and gave me the option to cancel. I was notified once my order shipped, the package arrived, and everything was fine. Just be aware, though, that HerRoom will flood your inbox with offers.

Date of experience: August 27, 2022

HerRoom is the first place I found front open bras (no wires) that held me with all the strength of bras with underwires. The bras are beautifully designed and strongly constructed. Correspondence with HerRoom is also always professional and timely. I appreciate everything about this business.

Date of experience: August 01, 2022

I ordered and paid by credit card on March 20. Until now (May 3) I still haven't received my order. What's wrong with Her Room? Are they scam?

Date of experience: May 03, 2024

I have never had a issue with my purchases from Herroom. I had to make one return which went well, and you can chat with someone online if you have a question about a product. I feel it's a safe website to shop from. On one occasion on another website looking for lingerie my credit card got hacked

Date of experience: August 01, 2022

HerRoom has a large selection of bras in sizes impossible to find in stores. With diagrams and descriptions it is easy to get a perfect fit. Their sales have my size. 34D (HerRoom) available. The bras are attractive, durable and give good support comfortably.

Date of experience: November 10, 2022

I have found this site to be the best for an assortment of lingerie and other unmentionables. The pieces I have bought fit my specific needs. Not to mention all the colors and styles that are available even if you are just window (surfing) but you get the picture. You have sizes and colors available for your selection and if not you are able to select from other styles. The price range is phenomenal. So what is there not to like.

Date of experience: September 01, 2022