हिंदी में पढ़े
IDFC First Bank Personal Loan Customer Care Number
Helpline Number: 1800 10 888
Email – banker@idfcfirstbank.com
Timings: 9:30 am to 6.00 pm (all working days excluding 2nd and 4th Saturday & Bank Holidays)
WhatsApp: 9555 555 555
For customers traveling abroad: +91 22 6248 5152
Helpline Numbers For NRI Customers (Calling from Overseas)
| Calling From | Phone Number | Toll Free/Local Call |
| USA | 18337039805 | Toll Free |
| Canada | 18337039811 | Toll Free |
| UK | 0 8000 478 414 | Toll Free |
| Singapore | 800 101 4006 | Toll Free |
| Australia | 1800314585 | Toll Free |
| UAE | 8000 187 922 | Toll Free |
| Saudi Arabia | 8008500980 | Toll Free |
| Oman | 80074528 | Toll Free |
| Qatar | 00 800 100 089 | Toll Free |
| Bahrain | 80006082 | Toll Free |
| Germany | 8001815050 | Toll Free |
| Hong Kong | 852 30082199 | Local Call |
| Belgium | 3228962986 | Local Call |
| Ireland | 35315712658 | Local Call |
| Italy | 390230578885 | Local Call |
| Spain | 34935472751 | Local Call |
| Netherlands | 31207971718 | Local Call |
| Switzerland | 41225449992 | Local Call |
Apply for Personal Loan at Attractive Interest Rates Apply Now
The existing customers of IDFC First Personal Loan can also submit requests or complaints online by visiting the “Customer Service” section of IDFC First Bank’s website.
Registered Office
IDFC FIRST Bank Ltd
KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai – 600031, Tamil Nadu, India
Corporate Office
IDFC FIRST Bank Ltd
Naman Chambers,
C-32, G-Block,
Bandra-Kurla Complex,
Bandra East, Mumbai – 400051, India
Last updated on 16 February 2024
Transfer Your Personal Loan at Lower Interest Rates Apply Now
Grievance Redressal
Level 1:
Personal loan customers can call or send emails or visit the branch for redressal of their grievances:
| Mode | Contact details |
| Call center | 1800 10 888 (24*7) |
| banker@idfcfirstbank.com | |
| For NRI customers | nriservices@idfcfirstbank.com |
Apply for Personal Loan at Attractive Interest Rates Apply Now
Level 2:
If a customer is still not satisfied with the resolution provided or the timelines of the response, he/she can escalate the grievance to Regional Nodal officers.
The details of the Regional Nodal Officers of IDFC First Bank are given below:
| S.No | Branch | Nodal Officer Name | Address | Email ID/Contact |
| 1 | Ahmedabad | Ayananshu Khokhani | IDFC FIRST Bank , Sun Square CG Road, TP 20, FP No 80 to 91, Umashankar Joshi Marg, Beside Hotel Regenta, Navrangpura, Ahmedabad, Gujarat 380006 | RNO.Ahmedabad@idfcfirstbank.com |
| 2 | Bangalore | Gopalakrishna Pai | IDFC FIRST BANK, Building, Plot No 79, Residency, Residency Rd, Richmond Town, Bengaluru, Karnataka 560025 | RNO.Bangalore@idfcfirstbank.com |
| 3 | Bhopal | Shahid Shaikh | IDFC FIRST Bank LTD, 302-302A 3rd Floor Megapolls Square 579 MG Road, Indore – 452001 | RNO.Bhopal@idfcfirstbank.com |
| 4 | Bhubaneswa r | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 | RNO.Bhubaneswar@idfcfirstbank.com |
| 5 | Chandigarh | Dhirendra Singh | IDFC FIRST Bank,, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009 | RNO.Chandigarh@idfcfirstbank.com |
| 6 | Chennai | Sathya Jegadeesh Rajagopal | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor ,Kotturpuram, Chennai – 600085. | RNO.Chennai@idfcfirstbank.com |
| 7 | Guwahati | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 | RNO.Guwahati@idfcfirstbank.com |
| 8 | Hyderabad | Kunal Shah | IDFC FIRST Bank LTD,2nd floor, ALSAMAD COMPLEX,3-6-12 & 3-6- 13,OPP.T.T.D,Himayatnagar,Hyderabad ,Telangana state- Pin code 500 029 | RNO.Hyderabad@idfcfirstbank.com |
| 9 | Jaipur | Neha Gothwal | IDFC First Bank K-12, Malviya Marg C Scheme, Jaipur – 302002 | RNO.Jaipur@idfcfirstbank.com |
| 10 | Kanpur | Gaurav Modi | IDFC FIRST Bank ,Ground Floor , Premises bearing number -17/3-B, Meghdoot Hotel Building, Mall Road, Kanpur, KANPUR NAGAR – 208001 | RNO.Kanpur@idfcfirstbank.com |
| 11 | Kolkata | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 | RNO.Kolkata@idfcfirstbank.com |
| 12 | Mumbai | Meenakshi Sallyan | IDFC FIRST Bank, 3rd Floor Building no 2Raheja Mindspace, Jui Nagar,MIDC Industrial EstateShiravane Nerul, Navi Mumbai, Maharashtra 400706 | RNO.Mumbai@idfcfirstbank.com |
| 13 | New Delhi | Sachin Choudhary | IDFC FIRST Bank, 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110002 | RNO.Delhi@idfcfirstbank.com |
| 14 | Patna | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 | RNO.Patna@idfcfirstbank.com |
| 15 | Thiruvanant hapuram | Sathya Jegadeesh Rajagopal | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor ,Kotturpuram, Chennai – 600085. | RNO.Thiru@idfcfirstbank.com |
| 16 | Dehradun | Manoj Pandey | IDFC FIRST Bank ,59/3 Ground & 2nd floor RAJPUR Road Dehradun, next to IDBI BANK UTTARAKHAND – 248001 | RNO.Kanpur@idfcfirstbank.com |
| 17 | Ranchi | Rakesh Upadhyay | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata-700091 | RNO.Patna@idfcfirstbank.com |
| 18 | Raipur | Bablu Patel | IDFC FIRST Bank Ltd, Regional Office, 5th Floor, Moti Mahal Palladium, Raipur, Chhattisgarh-492001 | RNO.Bhopal@idfcfirstbank.com |
| 19 | Jammu | Dhirendra Singh | IDFC FIRST Bank, SCO 169-170 Madhya Marg Sector 8C, Chandigarh- 160009 | RNO.Delhi@idfcfirstbank.com |
Nodal Officer
In case you are not satisfied with the response received from the above-mentioned access channels, you can escalate your complaint to the Nodal Officer. The contact details of the Nodal Officer are as follows:
Contact Number – 022-41652700
Timing – 9:30 to 18:00 (Monday to Saturday, except 2nd and 4th Saturdays and bank holidays)
Email ID – nodaldesk@idfcfirstbank.com
Address: IDFC FIRST Bank Ltd. Building no. 2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai – 400706 Maharashtra India
Landmark: Raheja Universal or Honda Service Center
Level 3:
Customers can escalate their grievances to the Principal Nodal Officer if they are not satisfied with responses received at any of the above levels.
The Principal Nodal Officer:
Mr. Vipul Raj
IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706 Maharashtra India Landmark: Raheja Universal or Honda Service Center
Email ID: pno@idfcfirstbank.com
Phone Number: 1800 209 9771 (24*7)