Personal Customers Help Centre
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Click & Drop Support Hub
Postage that fits around you
- We have a variety of resources to help you with Click & Drop including how to guides and videos. Click & Drop is perfect whether you're sending one or 100s of items.
- If you're buying postage online as a guest visit send.royalmail.com/help
- The information below is designed to help registered pay as you go and OBA customers using Click & Drop through parcel.royalmail.com.
Keeping you informed
We'll keep you informed of any changes and new functionality with our Click & Drop message area or you can find details of the latest releases on our Latest Updates page.
On the occasions where we do experience issues with the system we will post updates on our Click & Drop Status page where you can opt to sign up to receive email alerts to keep you updated.
As well as us keeping you informed, your feedback is very important to us so if you have any ideas or suggestions, or simply wish to vote and show your agreement with the ideas and suggestions of others, please visit our User Voice page. Please note that we do not always reply to ideas but we do monitor them and use these to plan future improvements
Get the basics right
Here you'll find out how to set up your account on the settings page. You need to do this before you'll be able to process your orders.
Areas covered include Company address, Trading names, Address book, User management and Shipping rules.
Integrate your marketplace and/or import files to Click & Drop
Click & Drop is integrated with a number of marketplaces, enabling you to download your orders automatically. Find out how to connect to your marketplace or online store, import orders and all about Click & Drop On Demand functionality.
Orders
Find help with creating, processing, viewing and editing orders
Customs information
Electronic customs became mandatory for some international destinations from the 1 January 2019. Find out how to set default customs information, add customs information when applying postage or importing your orders via a spreadsheet.
Products
Click & Drop allows you to store the details of the products you're selling to your customers, which if used in conjunction with Shipping Rules, will enable you to just click print for your order as they download, reducing the amount of manual work needed to process your orders downloaded from your market places. Find out more.
Simple steps to customise and print labels and despatch notes
Find out about the label templates that are available and how to prepare your items ready for handing over to your collection driver or at a Post Office©. We've also included a guide to using Scan & Print - an optional feature to assist with the packing of your products.
Creating and printing your end of day paperwork
Find out how to create a manifest and how to download a report showing information on your despatched orders.
Troubleshooting
Something not working as you'd expect, find help here.
Refunds
Whether you've printed your postage or not, applying for a refund is easy. Find out more.
Additional functions
Find out what other functions are available for Online Business Account customers using Click & Drop
Click & Drop video collection
Here you'll find all of our Click & Drop training videos
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