Seneca Niagara Resort & Casino
Seneca Niagara Resort & Casino
3.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Just steps from Niagara Falls, discover how the wonder continues at Seneca Niagara Resort & Casino. Beneath the bright lights, you’ll find the ultimate in gaming and comfort with more than 3,300 of the newest slots, from penny spins to $100 high-limit machines, and the fast-paced action of nearly 100 of the hottest table games including classics and interesting new twists. Pull up a luxurious seat and take a deep breath – the action is about to begin.
Duration: More than 3 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.5
1,855 reviews
Excellent
586
Very good
562
Average
400
Poor
157
Terrible
150
Matthew D
Warwick, RI3 contributions
Aug 2021
I had to rank this stay as poor. The hotel was wonderful looking and clean. The room was spacious and comfortable . The reason that the score was so low is that everything in the hotel as far as food goes is reservation (we tried reserving first thing in the morning and anything you could reserve in the resort was full. The hotel has a Tim Hortons.. it was closed by 5 PM, the shops on both wings of the hotel ...closed by 5 PM. The only food options in the hotel itself that didn't require multi day pre reservations was the burger place and the 3 sisters cafe but both had really really long lines. The major restaurants nearby were turning people away by 5 as they had enough names in queue to last until closing at 9. We arrived on a Monday and I will say by Thursday it appeared things were staying open later but the first 3 days had us in a panic on what to do about food. At one point we took our 6 year old daughter to a bar to order pizza as that was the only option other than waiting for hours in line for the 3 sisters cafe in the hotel.
While I understand Covid has caused major staffing issues for hotels and restaurants I feel they could do something more to ensure that their guest can get reservations at the restaurants on site.
Another item of mention would be that due to Covid there is no housekeeping service and all they stock in the room as far as towels go is 3... yes that's three towels. That might work for someone staying a night or 2 but as a family of 3 that prefers to bath once a day at a minimum and often more than that with its 90+ degrees and 80%+ humidity this just wont do. I called housekeeping and requested 6 towels (3 for that night and 3 for the morning just so we would have them when we needed them) I received 3 towels about 4 hours later. This is a minor inconvenience but 100% avoidable as they have many empty cabinets in the bathroom that could easily hold extra when you have the room booked for the week.
I stopped at the front desk one night to ask a very quick question. I went to the employee that was closest to me who was standing there not currently doing anything. It turned out to be a shift manager and she looked at me , watched me ask her a question, and then turned and walked towards her computer and pretended I wasn't there. A different employee behind the desk came over and I repeated the question and was given a proper 3 word answer that I was looking for.
I heard from a friend who was also staying at the hotel that when he asked the manager about the restaurant reservations and that he was told "I don't help with that" and that he had to go reserve it from the hotel room itself. At this point he followed their information, went upstairs, found out that they were full. When he inquired later about when they filled up we were told the day prior. If this is the normal why not just advise him that you have to reserve earlier than the morning of instead of sending him back to the room. This was a waste of time and a point of frustration. I don't care if your a manager you can take the time to either answer someone's question or have an employee assist the guest with the answers.
The rest of the employees were pleasant!
While I understand Covid has caused major staffing issues for hotels and restaurants I feel they could do something more to ensure that their guest can get reservations at the restaurants on site.
Another item of mention would be that due to Covid there is no housekeeping service and all they stock in the room as far as towels go is 3... yes that's three towels. That might work for someone staying a night or 2 but as a family of 3 that prefers to bath once a day at a minimum and often more than that with its 90+ degrees and 80%+ humidity this just wont do. I called housekeeping and requested 6 towels (3 for that night and 3 for the morning just so we would have them when we needed them) I received 3 towels about 4 hours later. This is a minor inconvenience but 100% avoidable as they have many empty cabinets in the bathroom that could easily hold extra when you have the room booked for the week.
I stopped at the front desk one night to ask a very quick question. I went to the employee that was closest to me who was standing there not currently doing anything. It turned out to be a shift manager and she looked at me , watched me ask her a question, and then turned and walked towards her computer and pretended I wasn't there. A different employee behind the desk came over and I repeated the question and was given a proper 3 word answer that I was looking for.
I heard from a friend who was also staying at the hotel that when he asked the manager about the restaurant reservations and that he was told "I don't help with that" and that he had to go reserve it from the hotel room itself. At this point he followed their information, went upstairs, found out that they were full. When he inquired later about when they filled up we were told the day prior. If this is the normal why not just advise him that you have to reserve earlier than the morning of instead of sending him back to the room. This was a waste of time and a point of frustration. I don't care if your a manager you can take the time to either answer someone's question or have an employee assist the guest with the answers.
The rest of the employees were pleasant!
Written August 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DenGourmand
Wallingford, CT251 contributions
Aug 2020 • Couples
The casino is dingy, time worn and lacks a diversity of table games with reasonable betting minimums. If they serve drinks to players, I was not offered one in 30 minutes of play. I would not go back.
Written August 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tamie t
4 contributions
Apr 2022
Already paid over $1500 for 3 night booking at this resort and then they charged me an extra $90 upon checkout and said it was an upgrade fee for my room. I paid in full when I booked... shouldn't all the charges have been included in that price? Plus room did not have a microwave and table to sit and eat it in the room only had one chair. So one person had to sit on the couch to eat. This place is a complete rip off.
Written April 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angie49
Rochester NY44 contributions
Dec 2022
Have been to Seneca Niagara Casino many, many times and have enjoyed our time there. It was absolutely wonderful during the post-pandemic time as they made the facility totally smoke free. Well, that has changed. They have now closed off about half of the casino area to be a smoking environment. They supposedly upgraded the ventilation system, but you couldn’t prove that by me. It really stinks in there. Plus you have the joy of dealing with disgusting dirty ash trays everywhere, and also the people who don’t bother with them and just leave their ashes all of the machines. Yuck! Unfortunately, some of the machines I have come to enjoy the most over the years, are in that area, and there aren’t the same machines available in the non-smoking section. So you’re forced to either not play those machines or hold your breath while you do. I don’t really mind that they have a smoking section, but they could have closed off a much smaller area. I also feel sorry for the employees who are forced to work in that area. Apparently the casino doesn’t care about the health of their employees, or they wouldn’t have them working in such a harmful environment.
Written December 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUE M
Ohio813 contributions
Sep 2022
It’s ok but not a lot of video poker/keno choices.
We like 3-5 hand video poker in .5 and .10 cent denominations…..very few choices.
We also, like progressive.25 cent single hand video poker…we saw one bank of that.
They do not have side by side .5 and. .10 cent triple play/five play machines anywhere. So, I couldn’t play anywhere near my husband. We saw no large jackpots being paid out.
On a posted note, it was clean, it was smoke free which was great. However, no one monitoring this because a man was vaping near me….Vaping is not supposed to be allowed either. I did report this, on my way out. The food restaurant choices were limited, only 3 open on the night we went. Three sister’s restaurant was just ok.
I’d go back but felt like I was walking around aimlessly at times looking for machines I like to play. I did hit $200.00 on four card keno .25 per card. I did not see 20 card keno anywhere. (20 card is actually my favorite). Normally, I’m glued to a video poker/keno machine for hours at a time. Here our money went so fast, we were out after 2 hours max.
We like 3-5 hand video poker in .5 and .10 cent denominations…..very few choices.
We also, like progressive.25 cent single hand video poker…we saw one bank of that.
They do not have side by side .5 and. .10 cent triple play/five play machines anywhere. So, I couldn’t play anywhere near my husband. We saw no large jackpots being paid out.
On a posted note, it was clean, it was smoke free which was great. However, no one monitoring this because a man was vaping near me….Vaping is not supposed to be allowed either. I did report this, on my way out. The food restaurant choices were limited, only 3 open on the night we went. Three sister’s restaurant was just ok.
I’d go back but felt like I was walking around aimlessly at times looking for machines I like to play. I did hit $200.00 on four card keno .25 per card. I did not see 20 card keno anywhere. (20 card is actually my favorite). Normally, I’m glued to a video poker/keno machine for hours at a time. Here our money went so fast, we were out after 2 hours max.
Written September 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
P S
Indianapolis, IN2 contributions
Sep 2020
Hotel and Casino are practicing excellent COVID-19 adherence.
We ate at all three restaurants over the course of 3 days, and each dinner was good, not great but good, the service was slow due to not enough workers, and too many customers. The food was good not great.
The Casino paid out nicely. We left with more than we came there with....so that's always good...….$$$$$
Not sure if its safe area at night be careful!
We ate at all three restaurants over the course of 3 days, and each dinner was good, not great but good, the service was slow due to not enough workers, and too many customers. The food was good not great.
The Casino paid out nicely. We left with more than we came there with....so that's always good...….$$$$$
Not sure if its safe area at night be careful!
Written October 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LouisD357
Kingstree, SC47 contributions
Sep 2020
The size,layout,and decor is very nice...and right NO SMOKING ANYWHERE!!!! Of course, we didn't win any money playing slots and roulette, but the people were nice and we had a good time. Right now they are doing thermal scans on everyone entering the building.
Written September 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DayTrip25234870639
1 contribution
Apr 2023
Staff mostly rude, although the front desk attendant was friendly. Majority of restaurants were closed, and we were treated like an annoyance when we did eat there. Food was poor. Our room never got cleaned in 3 days and trash was overflowing. We were out and about from around 10-6 each day. The entire hotel smells heavily of smoke. Would never stay again.
Written April 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dlh766
Tonawanda, NY8 contributions
Mar 2023
I last wrote a review for this place 8 years ago and gave it 5 stars.Now,after Covid and hospitality shortages I feel bad dropping a star.First and most importantly,it is now smoke free except for a sealed off section that used to be the non smoking.A good job getting rid of the residual odor from years of that.I am a former smoker and still go into the sealed section to vape .Yeah it smells like cigarette smoke but the room is ventilated decently so no clouds hanging around.Our room was great,very clean and stocked as usual.Any employees we dealt with were pleasant and helpful.Can’t comment on the restaurants or amenities as we didn’t use them.
So the reason I’m taking a star off and it’s super picky-as nice as the rooms are there are no usb ports.I mean you can buy a lamp at Walmart with them for 15$ so….
I realize I’m an old boomer but the slot machines are all those huge bright loud things that are like playing a game on a giant phone.Any old school machines I saw were 1$ and up.I realize were in 2023 but still.Finally super picky and not a big deal but draft beer in plastic cups?I get it for the freebies but what used to be a 5$ draft pint in a glass is now a 5$ less than a pint in plastic.I get the shrinkflation but at least a real glass for it?
Anyways overall we enjoy going just throwing a few things out there.We will still go there.
So the reason I’m taking a star off and it’s super picky-as nice as the rooms are there are no usb ports.I mean you can buy a lamp at Walmart with them for 15$ so….
I realize I’m an old boomer but the slot machines are all those huge bright loud things that are like playing a game on a giant phone.Any old school machines I saw were 1$ and up.I realize were in 2023 but still.Finally super picky and not a big deal but draft beer in plastic cups?I get it for the freebies but what used to be a 5$ draft pint in a glass is now a 5$ less than a pint in plastic.I get the shrinkflation but at least a real glass for it?
Anyways overall we enjoy going just throwing a few things out there.We will still go there.
Written March 3, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
deb s
Hudson, OH6 contributions
Jan 2020
This venue has more than just the casino on site. We enjoyed ice cream with the kids, walking around the shops, coffee and breakfast the next morning, etc. The parents were able to come back for some time in the casino in the evening as well making it a great attraction just steps from our hotel across the street (with a convenient tunnel to get back and forth!)
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so happy that you enjoyed your time with us and hope to see you again!
Written April 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
what is the exchange rate on Canadian dollars
Lisa S
Buffalo, NY11 contributions
Sorry dont know that. Try to call seneca directly to ask them
What is the currency exchange rate at Seneca casino for Canadian dollars
Helen G
Toronto, Canada4 contributions
Hi, it's higher than the banks...they only have ATM's there to use and there is also a fee with a withdrawal, I think it was $6.
Hope that helps!
Departure33242739888
North Dundas, Canada
Can you smoke while playing..and still free drinks?
Helen G
Toronto, Canada4 contributions
Hi, no smoking inside the casino, smoking section is now outside. Free drinks while playing cards/slots and all other games!
Are there mini fridges in the corner King suites With jacuzzi
Culture633524
Far Rockaway, NY3 contributions
I don’t know,I only played at the casino.
Lisa B
Dayton, OH1 contribution
Can you see the backside of the falls from the high rooms?
Denny913
Friedens, PA31 contributions
We were only on the ground floor, restaurant and casino. The facility is within walking distance of the falls and I suspect the upper rooms will have a nice view of the water but not the falls themselves.
Is smoking aloud during concerts?
Jay Y
Marietta, GA35 contributions
As far as I know, yes, but they try to have designated areas - not that it helps because its all open.
Caralyn R
Alliston, Canada1 contribution
What is the currency exchange rate at Seneca casino for Canadian dollars
The_Prince_Lestat
Ontario, Canada415 contributions
Better off just changing it in your own local back. Bring the US dollars with you. I always keep an eye on the rate for the few days before going and just get it when its best.
KFozz
Chelsea, MI48 contributions
Where do.people stay overnight here?
Elizabeth H
North Carolina30 contributions
You can stay in the casino, it has a hotel, or there are quite a few hotels close to it.
Muse311
Euless, TX
Can our 16 year old accompany us into the casino if her dad and I want to play? In other words, is a minor accompanied by parents allowed to observe play?
Jimmy Pearson
Cambridge, Canada9 contributions
I dont think so. 21 plus only
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