Contact Verizon customer service
You can reach Verizon service by phone, in person and online.
Verizon customer service phone numbers
As one of the biggest internet providers in the U.S., Verizon has an ample team of customer service, technical assistance and local installers to help you virtually around the clock.
Verizon customer service & tech support: (800) 837-4966
Verizon Customer Service Hours: Monday – Friday, 7 a.m.- 9 p.m.; Saturday – Sunday, 8 a.m.-9 p.m. local time. Call Verizon customer support for issues such as:
- Billing and payments
- Add/remove services
- Make changes to your account
Additional Verizon customer service numbers
- Prepaid customer service: (888) 294-6804
- Business contacts: (800) 465-4054
- National Accessibility: (888) 262-1999
- 5G and LTE Home Internet: (800) 922-0204
- Bill pay: (800) 345-6563
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We’re standing by to assist new Verizon customers with their Verizon Fios or Verizon 5G Home Internet order. Call now to speak with a Verizon expert and complete your order in minutes.
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Other Verizon customer service contact options
Reach specialized Verizon Fios customer service departments, stay in touch with Verizon customer support via social media or get help from the Verizon community and forums. You can also visit a Verizon store location to speak with a Verizon representative in person.
Verizon online customer support
There are a variety of ways to interact with Verizon support staff online if you don’t want to contact them by phone. They have an app and a live chat, as well as forums and social media accounts.
- My Verizon App: The app connects users with tech support, purchasing options and billing.
- Verizon Live Chat: Live Chat allows users to sign in to their active account and initiate a conversation with support staff.
- Verizon social media: Facebook: Connect with Verizon customer service via Facebook Messenger. X (formerly Twitter): Send a tweet @VerizonSupport for Fios-related issues or @VZWsupport for Verizon Wireless issues. Send them a direct message on Twitter for the quickest response.
- Video forums: Connect with users just like you to find useful information and get answers to frequently asked questions.
- Video chat: Connect to a live customer service agent for a video chat.
Verizon in-person customer support
Verizon has thousands of stores across the country if you’d prefer to talk to someone face-to-face about customer support issues.
- Verizon store locations: Find local Verizon stores and phone numbers.
How to pay your Verizon bill
Pay your Verizon bill on your time with multiple ways to pay, including cash, check, E-check, ATM and most major debit or credit cards. If you are a Verizon business customer, you can pay your Verizon bill here.
- Pay your Verizon bill by phone: (800) 345-6563
- Pay your Verizon bill online: verizon.com/my-verizon
- Pay your bill using the My Verizon App: Download the My Verizon App to your smartphone.
- Pay your Verizon bill in person: Find a Verizon store location.
- How to pay your bill by calling customer service: Call Verizon customer service at (800) 837-4966.
- Pay your bill with disconnected account website: Go to the disconnected account site. You will need the cellphone number, last name and ZIP code associated with your previous account.
Set up Verizon Auto Pay and never forget to pay your bill again
Enroll in Auto Pay to have payments automatically drafted from your account. Sign in to My Verizon to set up and manage Auto Pay.
How do I talk to a real person at Verizon?
If you want to talk to a real person at Verizon, there are a few ways you can do it.
- Find a store here to visit and speak face-to-face with a Verizon rep.
- Use their video chat function
- Call Verizon customer support
Verizon troubleshooting and quick help guides
Save time by troubleshooting Verizon service issues without contacting Verizon customer service. Of course, Verizon customer service technical support is available 24/7 to help at (800) 837-4966.
Assistance with Verizon Fios self-installation
Sign into MyVerizon or download the My Fios app for step-by-step guides for quick TV and internet installation. You can also watch self-install videos that walk you through the process.
View the updated status of your Verizon repair ticket
You can view or close your repair ticket when you sign in to My Verizon using your user ID and password. You can also check repair requests using your ticket number and ZIP code or your email and Verizon telephone number.
Check for Verizon outages in your area
Visit the Verizon service outage page to check for outages in your area and troubleshoot possible reasons why your Verizon service may be out. You can also report a Verizon service outage in your area.
Report a security issue with your Verizon Fios service
There are several ways to report a security issue to the Verizon team. You can:
- Visit Verizon’s security vulnerability forum.
- Call the Verizon Security Control Center number (800) 294-3496.
- Email your issue to emergencycyberreport@verizon.com.
Verizon customer service FAQs
Call (800) 837-4966 to contact Verizon customer service. For residential services help, press #, then 2.
You can adjust billing preferences from the My Verizon page. Select Paperless Billing from the My Bill dropdown menu. Review the information on the Paperless Billing page and select Continue to complete your enrollment.
You can return your equipment for free by signing into your account and printing a prepaid return label. Then, drop off your equipment at any UPS location. Return equipment within 30 days of your service being disconnected.
You can cancel online. You will need your User ID and password to login to your Verizon account. You can also cancel by contacting a customer service representative at (844) 837-2262. Hours: Monday-Friday from 8:00 a.m.-6 p.m. ET
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Written by:
David AndersSenior Writer, Broadband Content
David joined the Allconnect team in 2017, specializing in broadband and TV content. His work has been referenced by a variety of sources, including ArcGIS, DIRECTV and more. As a Senior Writer, David is motivate… Read more
Edited by:
Robin LaytonEditor, Broadband Content
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