I can't log into my hotmail account

Hello Sabrina Peerthy,

Thank you for posting in the Microsoft Community Forum.

I understand that you're having trouble logging into your Hotmail account. I understand how frustrating this can be, and I'm here to help you.

There could be several reasons why you're unable to log into your account. It could be due to an incorrect password, a hacked account, or a technical issue with the Hotmail server.

To help you resolve this issue, I would need to ask you a few questions.

• Can you tell which specific account has the problem? Just provide us the domain if it's @outlook.com, @hotmail.com or something else.

• Did you encounter any error message when you login to your account? Kindly provide us a screenshot of the exact error message.

• Have you tried resetting your password?

In the meantime, I would recommend doing so by clicking on the "Forgot Password" link on the login page. This will prompt you to enter your email address and follow the steps to reset your password. Reset a forgotten Microsoft account password - Microsoft Support

I hope this information helps. If you have any further questions or concerns, please don't hesitate to ask.

Sincerely,

ReynaldoB

Microsoft Community Forum Moderator

hi , i'm alexandre Cambolin , i try to recovery my microsoft account : *** Email address is removed for privacy ***.

It's a hold account , i use it for my Battle.net acount ( blizzard ) , and i need to acces at his account ( *** Email address is removed for privacy *** ) for confirm my identity to blizzard , without this acces i can't use this account and i've all my purchase game, cosmetic , etc etc in this battle.net account.

The recovery addresse for my hotmail account ( *** Email address is removed for privacy *** ) it's the old mail adresse of my mother ( silvia cambolin ) and she don't 'v acces at this mail.

i'trying from long time to recovery this account and i'm desperate.

thank you to try to help me with that.

(sorry , english it's not my first language).

Alexandre Cambolin.

hi , i'm alexandre Cambolin , i try to recovery my microsoft account : *** Email address is removed for privacy ***.

It's a hold account , i use it for my Battle.net acount ( blizzard ) , and i need to acces at his account ( *** Email address is removed for privacy *** ) for confirm my identity to blizzard , without this acces i can't use this account and i've all my purchase game, cosmetic , etc etc in this battle.net account.

The recovery addresse for my hotmail account ( *** Email address is removed for privacy *** ) it's the old mail adresse of my mother ( silvia cambolin ) and she don't 'v acces at this mail.

i'trying from long time to recovery this account and i'm desperate.

thank you to try to help me with that.

(sorry , english it's not my first language).

Alexandre Cambolin.

1. The account recovery form is the only way to recover this account.

How to recover a hacked or compromised Microsoft account

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

2. When did you last sign-in to the account?

     If you have, at any point, gone for a year without signing-in to the account,

     it was closed and can't be recovered.

3. When you try to login at https://outlook.live.com (either before or after you enter the password) do you get a message like "this account doesn't exist?" If you do, there is absolutely no way to recover the account.

4. Microsoft Support contacted via phone or chat won't be able to help you with this.

In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f 

is the warning that

"Important: To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."

Don