Lufthansa

Not Verified | Extremely disappointed about this airline. After I paid for upgrade seat for a bulk head so I’m not restrain by anyone in front of me, having an 8hr flight, they change the aircraft and they atomically switch my seat in the middle of the plane between everyone. I called the airline once I received the email and they were the worst customer service ever. They hang up on me, then they said they can do anything, then they said I have to pay extra and hang up on me and at the airport they said they can’t do anything because the flight is full. The worst. Why do you give me the option upgrading my seat if you can provide the service. Worst airline.

✅ Trip Verified | We experienced a nightmare with Lufthansa. We had a connection. The first flight was delayed, and they did not wait or direct us. The problem started from then on. They are too rude. They claimed it was very average daily problem. They have not assisted or helped. We had to stay at Frankfurt Airport overnight. They almost claimed we were responsible, not Lufthansa. They even treated my 6 years old very badly. I am not expecting corporate responsibility; they do not have minimum human empathy. Stay away from Lufthansa as much you can.

✅ Trip Verified | I flew with Lufthansa from Boston to Ankara. There is one stop in Munich. The second airline which flew from Munich to Ankara is Sun Express under Lufthansa. This flight lost the whole planes luggage. The plane had 3 hours overlay and arrived to Ankara without passengers luggage. I haven't faced anything like this before and I don't think I will choose Lufthansa again.

✅ Trip Verified | Lufthansa cancelled my flight the day of the departure. I sent an email for compensation which they replied i am entitled to a compensation fee of 1000$. That was 6 months ago and i sent multiple emails which they have been asking banking information to receive the compensation amount but they never did since they confirmed it. I called them multiple times too but they said to wait for a response by email. Still no refund.

✅ Trip Verified |   The flight left from Munich without any luggages. None were boarded, and we were told only when we were waiting at the carousel at Prague airport. I got my luggage 24 hours later and Lufthansa refused to reimburse the amount paid to check the luggage. In my opinion, reimbursing that amount would have been the least they could do for the problems this delay caused.

✅ Trip Verified | Excellent Crew. There should be more options / variety to the food. Don't know if it's only on this route (India) or it's on their every flight / route. If it's on every flight route, they must change their policy and have more options in the food. In terms of Food, Singapore Airlines is the best. Limited inflight entertainment. In the name of latest releases, showing old movies that they have added recently. No Anime. Wish management can take a notice of it.

✅ Trip Verified | If you are flying with a family, DO NOT fly with Lufthansa assuming you can reserve seats together. The organization of these flights are horrible, last minute changes to aircrafts occur consistently and your seats are then randomized. We originally reserved bassinet capable seats, but once seats were shuffled we lost that. We also reserved seats that were together, we lost that too. They will leave your reservation customizations up in the air until the day of your flight when you check in and HOPEFULLY you can get the seats you originally reserved. The overall experience was terrible due to their "last minute aircraft changes". BEWARE if you choose to fly with them.

✅ Trip Verified | I recently booked a ticket with Lufthansa for a trip from Denver, Colorado to Dubai, with a connection in Frankfurt. I was traveling with my infant baby, toddler, and child, and had specifically ordered a bassinet for my baby. However, my experience was far from what I expected from a reputed airline. Upon reaching the airport counter for check-in, I was shocked to find out that my ticket did not show up in their system. After several attempts to resolve the issue, I was informed that my ticket was a stand-by ticket. This was a huge surprise and extremely distressing, especially considering I had booked a normal ticket for myself and my young children. The entire process took over two hours, during which we were left standing on our feet with no assistance or consideration for our situation. When we were finally boarded, we were given seats separated from each other, all the way at the back of the plane. This made the journey difficult as the crew was unaccommodating and showed little concern for our needs as a family traveling with small children. When we arrived in Frankfurt, the nightmare continued. Once again, we were told that we did not have a boarding pass for the next leg of our journey. After another round of confusion and waiting, we were again given separate seats, which was highly inconvenient and stressful. This entire experience was one of the worst travel scenarios I have ever encountered. The lack of organization, empathy, and basic customer service from Lufthansa was deeply disappointing. Traveling with young children is challenging enough without having to deal with such chaos and unprofessionalism. I would strongly reconsider flying with Lufthansa in the future based on this experience.

Not Verified |   After an enjoyable experience on Lufthansa going to Germany I had high hopes for my return flight. However the airline did not come close to meeting the expectations I had from my earlier flight. Ground staff boarding the flight from Berlin to Frankfurt were extremely rude and the one male ground staff took my boarding passes and passport because my hand baggage was 1/4 kilogram overweight. Although I was in the wrong about my baggage that is no grounds to take a traveler's passport and refuse to return it. Cabin crew on the Berlin to Frankfurt flight were incredibly rude, and unhelpful. After a mess of a layover in Frankfurt, we only just made our connection to Chicago. The premium economy class seat was comfortable and crew were nice and quite helpful. The food served on this flight was not good, asian chicken that was sweet, with undercooked rice and vegetables. Overall I was appalled by Berlin ground staff service and by the cabin service onboard my Berlin to Frankfurt flight, I have tried to file official complaints but have not heard back from the company.

✅ Trip Verified | I am in possession of 6 e-vouchers and would have liked to use them on my forthcoming trip from Bangkok to Frankfurt as upgrade from Y to C class. Unfortunately, using these vouchers is like playing lottery: you have first to book (and pay) a flight, and then, only then are you told if an upgrade is possible. As I was flexible with my dates, I asked the (friendly) desk person if it was possible to tell me if there were flights where an upgrade could be envisaged, but even that was not possible. As a result, I booked my flights (booking code: ULCOQ3), and had the huge disappointment to learn that no such upgrade was possible; I could manage nevertheless to book an upgrade on the leg VIE to BKK from economy to premium economy, against payment of course. If I had known in advance that no upgrade was possible using vouchers, I surely would have flown Finnair, where a decently priced premium economy is offered. I am again very disappointed by the attitude of Lufthansa (last time was in July, where Lufthansa almost ruined the holidays of my family by canceling a flight BRU-MUC and refused to pay any decent compensation) No wonder that the Middle East airlines have such a success.