Solomon and Sons Relocation Service

Upcharged by over 1200 becusss of extra stairs and “long” carries even though I was very specific in my quote.

But that’s not the worst of it. Upon delivery there were thousands of dollars in damage done to my items. Smashed boxes, scratched and dented expensive furniture and chairs. Completely careless and negligent handling. I suggest you use a company that actually stands by their guarantee- they say they take care of any items they pack themselves with insurance. Now they’re fighting with me over what they packed trying to scheme. Now I am left to writing them poor reviews to try to gain their attention. Tens of thousands of dollars in damage and they claim it’s not their problem. Shame on S&S!!

Move size: 2 Bedroom Home Service cost: $5600

I have moved over 10 times throughout my career with most of them paid for by the company I worked for. Most of the moves had some minor damage, but this move with Solomon was the worst. Most of the damage appears to be due to the unloading and set up crew that were terrible. But the problems did start on moving day when the truck was too small and they did not bring all the requested packaging materials for the mattresses' and grandfather clock. They also showed up late and then had to work till 11pm before they were done. I would run away from this one if you like your stuff!!

Move size: 4+ Bedroom Home Service cost: $10000

I cannot tell you how impressed I was with this move. The company, and Jason Barnes, was always communicative and extremely professional. AND, David Sanchez and Hernando performed great feats of magic and strength lifting my "real" wood furniture. They were outstanding in everything they accomplished, and on time. I have not been wowed lately, and these two gentlemen were absolutely fabulous in every way. They need a raise - please give them one because they were magnificent. PLEASE call Solomon & Sons. They cannot be beat, and should I move again, they will be my movers again.

Move size: 2 Bedroom Home Service cost: $1000

I recently hired Solomon & Sons Relocation Services for my relocation, and I must say that the entire experience was extremely disappointing. From the moment I booked their services, I encountered several issues that left me dissatisfied and frustrated.

Firstly, during the initial estimation, I was provided with a quote of $3000 for the move. However, upon completion, the final bill skyrocketed to $5200. The company failed to disclose the hidden charges for an 18 wheeler truck not being able to enter my community, despite it being possible. This resulted in unnecessary additional costs for shuttle at pick up and drop location ($1100) being passed on to me without any prior notice or explanation. Didn't picked up the call when I call them at a time of delivery. As they already charged at pick up location, I tried to reach out to them on Saturday, but they didn't picked up the call and they never called back. I called them on Sunday at a time of delivery when driver informed that he can not make his 18 wheeler truck, at that time also no one picked up the call.

Moreover, I was shocked to learn that the company claimed my goods were 30% more than initially estimated. I find this discrepancy highly questionable, as the inventory was accurately provided to them during the booking process. It is unacceptable for a moving company to suddenly increase the charges based on arbitrary claims without proper justification.

To make matters worse, I was surprised with an extra charge for the stairs in my new residence. This expense was never mentioned during our previous conversations, and it felt like another attempt to inflate the final cost. The lack of transparency and the continuous stream of unexpected charges made me question the integrity of Solomon & Sons Relocation Services.

Furthermore, when I reached out to their customer care to discuss these issues, I was met with unprofessionalism and a dismissive attitude. The representative's response was that I should have read each and every line of the agreement, implying that I was at fault for their lack of transparency and poor communication.

Overall, my experience with Solomon & Sons Relocation Services was marred by hidden charges, misleading information, and unprofessional customer service. I strongly advise others to exercise caution when considering this company for their moving needs. Transparency, honesty, and respectful customer service should be the cornerstone of any reputable moving company, and unfortunately Solomon & Sons Relocation Services fell short on all fronts.

Lastly I will tell, I got all my goods in good condition, final moving cost was more than cost of my goods.

Move size: 1 Bedroom Home Service cost: $5200

I used this company for a move from Florida to South Carolina and it was a $5,000 mistake. They may be OK for a local move in South Florida where the rep can come to your home and give you a contract that you can sign then and there. Maybe in that situation you can trust them. But if you tell them what you have over the phone and you have more than what they consider it should be, say a paper clip or set of toe nail clippers, then get ready for a big, expensive surprise.
We had recently listed our 3 BR house with a garage and shed for sale so the S. and sons rep, Jason, was able to go online and look at pictures room by room of what we have before giving us a quote. At that point we had actually chosen another company but Jason warned us that some movers will quote low to get your business and then jack the price way up once your stuff is on the truck so we decided to go with S. and sons. It turns out this is exactly what they did to my wife and I. When the movers arrived they started off saying we had more than what was quoted even before they went in the house. He was somehow basing this just on what I had in my garage, two items being a riding lawn mower and a tiller which were actually on the quote. The driver told me they couldn't pack anything on top of the lawn mower and I would have to pay for all the wasted room it took up (between the lawn mower and the roof of the truck) - when the delivery truck arrived at my new home in SC I noticed there was a lot packed on top of the lawn mower and not one square inch of empty space. - When the loaders were near the end they started asking me what should stay because they couldn't get everything on the truck which was not a semi and was already partially loaded before they got to my house. I had already started a new job in SC, the house was sold and ready to close so I had no choice but to give some of my belongings away. Once the truck was loaded the driver re-figured the price and I was told I had to sign a contract for over $2,000 more than what was quoted. I told him to get his boss on the phone. He said he can do that but his boss was going to tell him to take everything off the truck. I said get your boss on the phone anyway and he did. After going around in circles with his boss it became very clear my choice was pay the extra money or have all my furniture in my front yard on a Sunday night.
So our belongings showed up in SC 7 or 8 days later, I don't remember exactly I quit counting after a while, and first thing the driver ask for the money. You should also know these guys insist on cash or cashier's check, no CC unless you're willing to pay an extra 5 or 6%. I paid him and after that everything was fine. I have no real complaints against the movers themselves, they did an admirable job. Just make sure you know what you're going to pay before the truck gets there.

Move size: 3 Bedroom Home Service cost: $6000

I used S&S to move from Sarasota to DC. When I spoke with rep on telephone they told me that they will not use a transfer company of my property and that it would be part of 3 different persons property in a semi trailer truck all going to the DC area. I agreed to the contract being told this. I have heard from friends that some of the moving companies do transfers and due to this many valuables are broken. The 3 movers that came to Sarasota did an excellent job in packing. They told me they were going to Orlando to place my property in a semi trailer going to DC. I received my shipment in great time within 3 days. But here is the problem I had. The moving truck that came in was Penske rental truck not as promised a S&S truck. There was a transfer of property done. The 2 movers arrived 3 hours late to time they told me they would arrive, which was 8am. And I had to reschedule the reservation the elevator 3 times due to this. When they arrived, which was 11:15am they decided to take a break and eat lunch in their truck. I asked them where were they the entire morning? Their excuse was traffic, which was BS. Anyway, they were rude to the concierge and to a neighbor in hallway. And last but not least I had broken lamp, glassware, ceramic cookware and a side table. They were indifferent to this.

In conclusion S&S did not hold up my agreement with them on a non-transfer to a sub and never returned my telephone calls afterward to answer my questions. I shalt never use them again.

Move size: 2 Bedroom Home Service cost: $4291

KUDOS on accomplishing our recent move from Hollywood, FL - Denver, CO successfully. Alejandro, Peter, Artur and Jorge. Amazing friendly crew and hardworking. Wrapping and protecting our items was a breeze for these guys. They completed our move in 8 hours and were off to our destination (Or at least we thought) Turns out our stuff was transferred to another truck (Dennis larger truck) a few days later we received a call from Dennis informing us to get ready to accept out delivery the next evening. He was very prompt in his communication and very careful with the unloading of our goods. I would certainly say this company did a great job on our move. Compared to our last one with Allied Covan this one was much better.

Move size: 2 Bedroom Home Service cost: $4800

My first 30+ min conversation was with their sales person named Jason. I went through all the details of my inventory, current location, and destination location. I explained to him that I lived in an apt building with an elevator and that they would be able to double park the truck right in front of the building like all Brooklyn residence do when they move. He said he double checked the area and made sure that we would not have to add a shuttle charge to the bill. He also told me that their long distance carry of 75 feet only applies from the front of the building to the truck which in this case was less. I then explained to him that my home at the destination had more then 14 steps. He assured me that stairs in a home don't count.
So after this phone call, I compare their rates and reviews to many of the other companies I spoke with. Solomon and Sons came out cheapest and had the best reviews.
He sends me the contract to sign, and tells me that I shouldn't worry about their stairs section and that I wont get charged. So I sign it taking him up on his word.
I get a call 2 days before my move date from the driver asking me if they can pick up my stuff 1 day early since they arrived in town early. I tell him no problem (thinking if I do them this favor that they would repay me by taking extra good care of my stuff). I take an extra day off from work and get some family members from the neighborhood to help to get the rest of our stuff ready to go go for the movers.
They get to my house and one of the guys start wrapping my furniture while the other mover starts going over the paper work with me. He tells me that they are charging me an extra 150.00 for a shuttle fee, and an extra 100.00 for a long distance carry fee. (he said the distance is from the apt to the elevator and then the elevator to the truck). I call customer service but they can't help b/c the manager is out of the office and he tells me that we will deal with this later and to let the movers pick up my belongings.
I try calling back a few days later to follow up, but they still can not resolve the issue b/c they need the BOL.
The movers come to my house to drop off my stuff at the destination and then charge me an additional 50 dollars for my stairs. I say no problem, i'll just add that to the things to speak about with the manager when I get a hold of him or her.
I had to run to the ER for my son while the movers were unpacking so I left my brother there to supervise. When I get back I come home to see some of my furniture broken. I asked my brother if they told him that they broke anything. And he said that they did not mention anything. (the crib was placed against the wall with the broken foot so that I wouldn't realize that it was broken and tipped over. And you can see from the picture that they tried fixing it with a lousy screw)
I continue to chase the company to speak to someone that can help me, and I finally speak with a customer service agent that tells me that she can only refund me for the long distance carry and for the stairs. She said that 18 wheeler trucks are not allowed on Brooklyn. I send her a link to the city MAP (images included in this review) and I get no response.
By the way, they would only give you a refund if you sign a 2 page documents basically saying that you can't write bad reviews or hold them accountable for anything..
In short, they will come off as cheap and great reviews, but there are a bunch of extra charges that they throw in. And if you try to get refunded, you will only get partial and not be able to write about your experience.

STAY AWAY FROM THEM!!

I have attached images for all of you to view. You will notice a larger truck passing by in one of the pics as they were telling me that large trucks can't get onto my block lol.

Move size: 2 Bedroom Home Service cost: $3000