Working at Chartwell Retirement Residences: Employee Reviews | Indeed.com
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3.0 out of 5 stars.
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Working at Chartwell Retirement Residences: 39 Reviews

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United States39 reviews

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3.0Work-Life Balance
2.7Pay & Benefits
2.8Job Security & Advancement
2.7Management
2.9Culture

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Sometimes Good, Sometimes Hard.

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It's good and had a lot of experience with our seniors. You just need to know the routine and everything will be okay. However, the pay isn't worth it.
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Official response from Chartwell Retirement Residences

April 12, 2024
We appreciate you taking the time to write a review. Feedback is a gift, and we are always eager to improve. If you would like to chat further, feel free to reach out to Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com Have a great day.

its good place to work

its good place to work only thing in six year i found is not understand the employee with there problems they ignore as much as they can. as employee i need to begging for my rights

Pros

free meal
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Official response from Chartwell Retirement Residences

April 12, 2024
Thank you for your kind review of working at Chartwell! We are always seeking ways to improve and get better and we are so happy you have had a positive experience with us. Have a wonderful day!

It is a fulfilling workplace ruined by corporate culture.

What is the best part of working at the company?Being able to help elderly people on a daily basis.What is the most stressful part about working at the company?Micromanagement when it is not needed nor necessary.What is the work environment and culture like at the company?Some days it feels inclusive, but mostly feels like a dictatorship.What is a typical day like for you at the company?Stressful and overwhelming with minimal compensation.
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Official response from Chartwell Retirement Residences

February 23, 2024
We appreciate your feedback and want to ensure all of our employees feel valued and heard. Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com would be happy to chat with you to gain more insight and ensure others have a positive experience in the future.

Underpaid

Staff are all way too underpaid. It’s nice being around the residents and helping them and spending time with them but everyone is severely underpaid and the rules don’t apply to everyone because management plays favourites.
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Official response from Chartwell Retirement Residences

January 23, 2024
Thank you for writing a review about your time spent at Chartwell. We always appreciate the feedback of our employees and are constantly trying to improve and meet the expectations of our team members. We hope you have a wonderful day and wish you success in the future.

Work hard and work for the seniors just thinking’s to help them and do the gedt

What is the best part of working at the company?Trying to do the best for the Resident and helping them out . Feeling the satisfaction you did all .What is the most stressful part about working at the company?Some days you just working alone , and the residents get frustrated and upset with you What is the work environment and culture like at the company?Most of the time it’s good , some of private caregivers they’re very mean with you and demand help for our PSW’sWhat is a typical day like for you at the company?Very busy , the mornings passed very fast and very challenging
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Official response from Chartwell Retirement Residences

December 18, 2023
Thank you for writing a review about your time spent at Chartwell. We always appreciate the feedback of our employees and are constantly trying to improve and meet the expectations of our team members. We hope you have a wonderful day and wish you success in the future.

Chartwell Retirement Residences insights

Based on 10 survey responses

What people like

  • Sense of belonging
  • Ability to meet personal goals
  • Feeling of personal appreciation

Fun place to work

My manager is very pleasant and easy to talk to. She is always on top of things and is ready to fix any problem that arises. I also have a wonderful team that I work with, I never feel burden nor do I ever feel overwhelmed with work.

Pros

Good care team

Cons

Some shifts are too short
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Official response from Chartwell Retirement Residences

October 3, 2023
Thank you for your kind review of working at Chartwell! We are always seeking ways to improve and get better and we are so happy you have had a positive experience with us. Have a wonderful day!

Great culture

good culture great people puts residence firstI like the valuesgood team work good supportfun close to homegood trainingwonderful stafflots of resources

Pros

close to home

Cons

salary could be better
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Official response from Chartwell Retirement Residences

August 14, 2023
We love receiving feedback and are so happy to hear such amazing things about your experience as a Chartwell employee! Thank you for taking the time to share your thoughts with us. We hope you have a wonderful day!

They do not pay enough to attract decent HR so toxic outdated cancel culture

Very poor management, lacks maturity and experience in leadership . Toxic - environment getting government funding for new Fixing LTC act but no idea how to fix or execute change. This level of expertise is beyond the homelevel and the incompetence travels up the ladder. Any registered /non registered staff are paid at least $ 2/hr less than anywhere in Ontario so this also attract people that have issues getting jobs elsewhere ie: previously lost jobs, no longer qualified for the title they carry.

Pros

none

Cons

Bullies, ignorance reins over education, toxic in all levels.
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Official response from Chartwell Retirement Residences

March 28, 2023
We are sorry to hear you are disappointed by your experience at Chartwell and appreciate you taking the time to share your opinion with us. All feedback is important to us and will help us continue to improve our employee experience. We welcome a chance to learn more from you directly and invite you to contact Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com

Out of touch with staff and residents.

Company can't give 2 hoots about front line staff.No proper training given to frontline and management.3 out of 5 days we are running like chickens without head.There is always an issue with pay cheques.Everything has to be "Chartwell way" Their staffing optimization is so out of touch with reality.They need more people to work and their solutions is to give less shifts to employees to boost staffing levelsWell they hired more people but will only give 8 hours shift biweekly...They pay minimum wage for housekeeping and very close to minimum wage for PSWs

Pros

Residents

Cons

Low wage, no shifts, toxic work culture.
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Official response from Chartwell Retirement Residences

January 3, 2023
We appreciate your feedback and want to ensure all of our employees feel valued and heard. Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com would be happy to chat with you to gain more insight and ensure others have a positive experience in the future.

No Support and False Promises

The best part of my job is my incredible coworkers and the residents. But you’re so busy you’ll never get to spend enough time with individual residents to give them the care they deserve. I go home and all I can do is sleep because I’m so mentally and physically exhausted, even on my days off. The pay isn’t enough for me to get by. I would work more, but my mental health can’t handle it. The company and management will say that they’re there for you and will support you but most of them just say that because they don’t want us to quit and couldn’t care less about our mental health. There used to be some good managers but they all left because upper management doesn’t listen to their concerns or support them.

Pros

Coworkers, residents

Cons

Stress, burnout, pay, lack of support, won’t pay if you stay late
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Official response from Chartwell Retirement Residences

December 2, 2022
We are sorry to hear that you are disappointed by your experience at Chartwell and appreciate you taking the time to share your opinion with us. All feedback is important to us and will help us continue to improve our employee experience. We welcome a chance to learn more from you directly and invite you to contact Steve Himmelman, Director, Human Resources - National Programs at shimmelman@chartwell.com

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Great job with possible advances and improving quality service

Great job , friendly staff friendly management always exceptional service . Always possibilities of improvement in the job itself . Trying to inspire by management

Pros

Good staff

Cons

Progress
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Official response from Chartwell Retirement Residences

August 31, 2022
What wonderful and kind words you have shared about your Chartwell experience. We appreciatethe feedback and are so happy we have met your expectations as an employer.

Good for Part time work.

It is good if you only want part time work. The co-workers are nice. Seniority prevents any advancement. The company won’t pay benefits so only part time work offered. This is a good company which could do much more for their staff

Pros

Nice people to work with

Cons

No advancement. No benefits. not enough shifts to earn a living wage
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Fast-paced but collaborative and supportive work environment

During the training period you learn all you need to know but even after training is finished other employees are always willing to answer questions and help you along. The environment is collaborative although fast-paced.
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Official response from Chartwell Retirement Residences

February 10, 2022
Thank you for taking the time to share this feedback with us! We really appreciate it!

Enjoyed getting to know residents, making their day brighter.

Fun to get to engage in activities with the residents, including planning, preparing, setting up. Can be challenging to effectively engage with some residents (various reasons; levels of physical/ cognitive functioning, willingness to participate, motivation), but good to develop skills in problem solving and creative thinking!
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Official response from Chartwell Retirement Residences

January 12, 2022
We appreciate the kind words and thank you for the review and rating!

You have to be passionate for the job to be worth it

Doesn't pay enough to survive, second job required. Lots of responsibility and time management required. Managers and some other employees are overworked. Amazing coworkers and residents are lovely to be around.

Pros

The residents

Cons

Very low pay
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Official response from Chartwell Retirement Residences

November 15, 2021
We appreciate you taking the time to share your review with us. All feedback is important to us and will help us continue to improve our employee experience.

Chartwell only cares about making money. Not their residents or the people that take care of them.

Kind people work for Chartwell. People who commit themselves to the residents and give more than their 'all'. Sadly, this company will bleed you dry and not bat an eye when they've burnt you out mentally and physically. They pay their psws (which they call guest attendants but require them to do MORE than any psw does) as little as they can..ie: minimum wage to care for, bathe, toilet, administer medications to residents and clean toilets and deliver meals (yes all in the same shift) The HR support is nonexistent. You must go thru your manager or the GM even if the concern is about them. Nothing is properly addressed. Sadly the people who take care of the people who are making the CEOs money are treated very poorly.

Pros

A free meal. Kind co-workers.

Cons

Horrible pay; Dishonest management; No support; Will bleed you dry.
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Official response from Chartwell Retirement Residences

October 13, 2021
Though this is not typical of the feedback we normally receive, we do appreciate you taking the time to share it with us. At Chartwell, we use all feedback to listen, learn and make improvements wherever possible.

le pire milieu de travail que j'ai fait

Aucun respect, support ni considération de la direction. Les réunions hebdomadaires étaient le moment ou tous se devaient de couper dans les coût, de chercher quelques sous à soutirer des budgets des service pour le charger en surplus aux résident. Ce travail était bien mais le coté administratif et gestionnel m'a tellement dégouté que je suis parti en dépression tellement on m'a tirer du jus. Pour couronner le tout le directeur a été harcelant durant ma période de maladie et a mis fin à mon emploi.Je ne recommande pas ce milieu toxique à qui que soit!

Pros

aucun

Cons

condition de travail, avantages sociaux, gestion du personnel
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Official response from Chartwell Retirement Residences

March 1, 2023
Merci d’avoir pris le temps de nous laisser votre avis sur Chartwell en tant qu’employeur. Nous sommes désolés d’apprendre que votre expérience chez nous vous ait déçue. Nous vous invitons à contacter notre directrice principale, Partenaire d’affaires des ressources humaines, Marie-Josée Castonguay, à l’adresse suivante mjcastonguay@chartwell.com, pour nous expliquer plus en détail ce qui vous a déplu. Nous vous lirons avec intérêt!

You work hard and as a team

Great overall place to work. Hours very so you would have to be flexible. Menues are rewritten, so you can pre ahead . Order of shipments remain the same consistent day of each week

Pros

$5.00 a month gets you a meal per shift

Cons

Some staff members not as friendly and often out spoken
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The management sucks, all they care about if you are philipino or Canadian other races treated differently

Very inexperienced people to work with , the residents are very friendly but management they don’t know what they are doing . They just wonder around looking for who to blame letting other employees control them

Pros

Friendly residents

Cons

Racism
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a very good place to work with the residences and the psw's and everyone...

a 100 percent to recommend to people.. nice management, cooperstive residences, clean place, approachable boss's, managers, and everyone. feel at peace to work with..

Pros

good place to work

Cons

a ittle bit far from my place
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I worked there for over a year now I like the staff and the Residence are nice

I have been there for over one year now and the staff and management get along the Residence are well looked after and treated like royalty. I am a disabled employee and I like going in to work.

Pros

Walking distance from home

Cons

Fsm changes a lot
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Overall rating

Based on 937 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Compensation/Benefits
2.8 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture

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