Managing your print or digital subscription online – Baltimore Sun Skip to content
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How can I manage my digital and/or print subscription on The Baltimore Sun self-service web site?

Click here and you can temporarily suspend your paper while you’re on vacation, report a delivery issue, access the eNewspaper, change your address for delivery and/or billing, enroll in EZ Pay and update your credit card information on your EZ Pay account.

How do I create an account on this self-service web site?

Click here and enter your email address under “First time to this site?” to begin the registration process. If you are already registered on BaltimoreSun.com, you can click the Log In button and use the same log-in method and info on the self-service site.

What time should I expect delivery of my newspaper?

The standard delivery times are:

Monday – Friday: By 6:00 a.m.

Saturday & Sunday: By 8:00 a.m.

How do I report my paper missing or wet?

To report an issue with your newspaper delivery, please click here. You can also call Customer Service at (443) 692-9011. To request redelivery of your newspaper, you should report the issue between the hours listed below:

Monday thru Friday: 6:00 a.m. to 10:00 a.m.
Saturday & Sunday: 8:00 a.m. to noon

How do I stop delivery of my newspaper during my vacation?

To temporarily suspend delivery of your paper while you’re on vacation, click here. You will need to provide a resume delivery date within 30 days of the stop date. If you don’t know when you want delivery to resume or you need to hold delivery longer than 30 days, please call Customer Service (443) 692-9011.

How do I make a payment?

To make a payment, please call us at (443) 692-9011.

What is EZ Pay?

EZ Pay is our recurring payment program. It’s a safe and convenient way to pay for your Baltimore Sun subscription automatically! Pay with your credit, debit or checking account. Switch to EZ Pay now.

Can I change/update the credit card I use for EZ Pay?

Yes. You can manage the credit card used for your EZ Pay account, just click here. Even if you are updating the expiration date, you’ll need to enter all the credit card information. This is a security precaution.

How do I change my delivery/billing address?

You can change your delivery and/or billing address on the site, just click here. The new delivery address must be within our delivery area.

How do I submit suggestions or comments?

To provide suggestions or general comments, Please send your question to Feedback or call 443 692-9011.

How do I cancel my subscription?

To cancel your subscription, please call us at (443) 692-9011.