Southwest Airlines Reviews

Overall, I like and prefer Southwest for many of the normal reasons. It just seems in the last 1-2 years, the preboarding has become very lax and about anyone can ask for it for a possible $20 charge. Whereas, you purchase the business select for anywhere from $75 to $160 more than the Wanna Get a Way. The preboarders are out numbering the A-A15 and yes, there are some who need it. Anymore, most are getting on like any other person with no physical restrictions. At one time they stated A1-A15 was first to board, then preboards. Which they never did. Now they leave it loosely stated as you will get the earliest access to seats and bins. If it is that easy, maybe it would be cheaper and earlier to board to go and request preboarding???

I just had the best experience with Dell at SWA. I made a mistake with a reservation. He was patient, kind, and quite helpful. He cancelled my flight and made the correct one. He then told me to feel free to call SWA anytime.

I forgot my travel pillow and the terminal after boarding the plane the for everyone. The board in someone went and got it for me. The flight attendants and Harold specifically went and got it. I has sentimental value to me. Caring and understanding to say the least.

I see so many bad reviews so I'm here to give a good one. Southwest has continually added more direct trips to their schedule. Being disabled, it is more difficult for me to get around so direct flights are better for me--thank you! I have difficulty traveling and it is very painful for me in general. On my latest flight, it was bumpy the entire way, the flight attendants weren't up much and neither were we.

I recently flew round-trip from San Diego to Boise. I have been flying Southwest for decades and prefer to do so because of the no baggage charges, No change fees and the outstanding quality of their employees. On the return trip, there were issues. First, there was a mechanical problem in Boise, which meant I was going to miss my connection to San Diego in San Jose. I immediately called Southwest Airlines and the agent gave me a temporary hold on the next flight to San Diego while I waited in line at the airport. When I reach The ticket counter, the agent not only changed my flight, but gave me a boarding position after the A group (I was on the A group on the original flight.). Because my luggage had to be removed from the delayed flight, one of my bags did not make it to San Diego on my new flight. The people at the luggage office were very helpful. I was given a number to call the next day if I have not heard from them by email.

I’ve flown Southwest for 30 some years - my parents always preferred Southwest, so that was our airline of choice growing up. The loyalty ran deep - until lately. I now have a child, and need family boarding. But for ‘wanna get away’ there is no consideration given for family boarding. You get what you get. For families choosing ‘wanna get away’ tickets, this is helpful to know - you need to select ‘business select’ and pay several hundreds more per seat so you can make sure everyone is able to sit together. I’ve now had two experiences where me and my 7 year old could not find a seat together. They had to make an announcement and ask for someone to give up their seat.

We recently completed a flight on Southwest Airlines from Buffalo to Las Vegas. I booked business select flights expecting to find a better seat and a few extras. This is not the case with Southwest. The business select only gives you priority to board. There is no reserve seating. It's like a free for all to get a seat confusion and stupidity reigns. They call it open seating. There is no in flight entertainment other than using your phone or tablet to connect to their system. We like to travel with backpacks. These had to be stored under the seat in front of us so we have no leg room on a 5 hr flight, Hard luggage is given priority for overhead lockers back penalising considerate people for travelling light.

My mother is 99 years and can hardly walk, so we used wheelchair assistant. We travel to Puerto Rico from Orlando, FL. 5/9/24-5-19-24. The service of boarding the wheelchair assistance is very poor, no personnel to take the person to the aircraft, just the ones that can walk goes first. I spoke to the SW employee, said she couldn't do anything. So my mother that can't walk had to wait and when she got to the aircraft she couldn't find a seat available near the restroom, and we couldn't seat together. Coming back we were the third in line to go in, so I taught we wouldn't have any problem, but they started to let other people in before us.

My flight is delayed. I arrived early to LAX. SW and LAX is the least busy, I've experienced in 30 plus years. Yet, lol SW refused my request to board an earlier flight with lots of room because it was 5 minutes past it's set deadline. The slow staff, are the reason I was 5 minutes late. Moreover, although I flew SW 5 times this month and 30 years business before retiring, I'm giving them a long break.

Went to Vegas last week. On the way back my luggage was partially open and my Oakley sunglasses were stolen. They left my Oakley case open as well. I will never fly with them again. So so dissatisfied really.