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I keep getting this error:
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Product: Norton Update Helper -- Error 1406. Could not write value MsiStubRun to key \SOFTWARE\Norton\Browser\Update. System error . Verify that you have sufficient access to that key, or contact your support personnel.
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Fairly recent install of N360 on W11 Home with the latest updates, 23H2, OS Build 22631.3527
I am running as Administrator.
Posted: 29-Apr-2024 | 5:29PM · Edited: 29-Apr-2024 | 5:37PM · Permalink
Are you running Norton Secure/Private Browser?
https://community.norton.com/en/forums/norton-browser-update-helper
https://community.norton.com/en/forums/norton-update-helper-error-1406
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Run Norton Autofix to detect and repair common problems
https://support.norton.com/sp/en/us/home/current/solutions/v15756942
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Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat.
Be sure you are using the Restart command. Not Shut down and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here. (credit peterweb)
Turn On or Off Fast Startup - W10 - W11
Posted: 30-Apr-2024 | 4:26AM · Permalink
Thanks for the quick response.
No, I am NOT running the Private Browser, but I did install it, try it, and then deleted it.
I did see the 2nd referenced link, and didn't think removing the Norton File(s) protection was a wise thing to do.
Ran the Autofix, no problems found:
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Norton 360
22.24.3.2
Windows 10 Home
22621.1.amd64fre.ni_release.220506-1250
Norton Autofix Results: 0 item(s)
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I tried LiveUpdate yesterday and it worked. Didn't do anything though?
PC is shutdown every night. The night before it was not though. The days before this, they all looked like this in the Reliability Viewer Warning section. Starts 1 hr after boot and repeats every hour:
PC has not been on for an hour yet, too soon to see it for today.
Fast Startup is not enabled, C: is an SSD and it isn't needed. Does not even show or be seen in the Power settings as Hybernate is also disabled.
Posted: 30-Apr-2024 | 4:37AM · Permalink
Hello. This is an issue that has returned more than once with Norton products. As a possible workaround. Temporarily disable tamper protection then run live updates manually.
https://knowledge.broadcom.com/external/article/170045/vip-access-deskto...
SA
Posted: 30-Apr-2024 | 4:54AM · Permalink
OK, I did disable the setting. A work-around though is not a fix or fully solve the problem.
Since my PC was on for over and hour, I did get the error again.
I also ran Live Update and nothing was performed or needed. So it was working fine I assume?
Posted: 30-Apr-2024 | 5:14AM · Permalink
ispalten:No, I am NOT running the Private Browser, but I did install it, try it, and then deleted it.
Curious, was there a related \AppData\ folder?
Posted: 30-Apr-2024 | 6:27AM · Edited: 30-Apr-2024 | 6:31AM · Permalink
Not sure which you were looking for?
I can't even find the one in the error I think?
The ones even close are these:
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C:\>dir norton /p /s
Volume in drive C is OS
Volume Serial Number is 9A97-C0F4
Directory of C:\Documents and Settings\ispal\AppData\Local\Norton\Browser\User Data\Default\Extensions\gjcfnponmdkenfdibginkmlmediekpnm\1.24.0.823_0\img\logos
04/14/2024 06:20 PM <DIR> norton
0 File(s) 0 bytes
Directory of C:\Users\ispal\AppData\Local\Norton\Browser\User Data\Default\Extensions\gjcfnponmdkenfdibginkmlmediekpnm\1.24.0.823_0\img\logos
04/14/2024 06:20 PM <DIR> norton
0 File(s) 0 bytes
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Is not that error pointing to the Registry though?
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