Marc, owner of Long Island Watch
I'm not usually one to post, but I recently had an experience with Marc Frankel, who, as you know, owns Long Island Watch. I contacted the company through the website, and Marc answered the email himself, and very quickly at that. I was having an issue with a Squale Original which I had purchased pre-owned, and wanted to find out if it might be under warranty (which it is). Marc took the time to answer my questions and send me the paperwork required to return the watch for service. Bear in mind that I did not purchase the watch from him. This is exemplary service, and is another example of why Marc enjoys the reputation he does within the watch community. I have purchased watches from him in the past, and will continue to do so in the future. Just wanted the community to know.
Yes, I can say from personal experience Marc is one of the nicest and most upstanding people in the business.
I had a brief interaction with him about a purchase, at it was professional and pleasant. I'd definitely recommend Long Island Watch to anyone.
Same, had an issue with a watch I bought from him and it was fixed quicker than I could've reasonably expected. I was amazed, will buy more from him at some point.
I'll be taking delivery of an Islander watch today, so I'll definitely be posting a #NWA when I get it sized and on my wrist later. This will be my first Islander watch, but I expect nothing less than to be completely satisfied with my purchase. Not gonna spoil it yet, though.
I've said it before and I will say it again. Marc has built a brand on integrity and I will continue to support his company AND his brand.
Nothing but smooth sailing on all my purchases, satisfied returning customer will be returning 😀
I'm a repeat customer and Marc sets a pretty high bar that most other sellers and content creators don't emulate. I feel very fortunate to have access to that type of integrity and service. I would recommend Long Island watches without hesitation.
Marc is a perfect example of “buying the seller.” If it’s between LIW and another shop, I’m almost always going to buy from Marc —even if I can get what I’m looking for at a lower price someplace else.
Marc seems to be a great person and his customer service is top notch! I have exchanged emails with him a couple of times and he always try to help. I hope the Islander line continues to grow, and he continues adding original designs. I wish him the best!
Marc is great. The man cares about his business, customers, and respects quality customer service. I’ve purchased 7 Islanders as well as a couple Seikos and a Timex.
I have the Manhasset in my long shortlist but didn't pulled trigger yet, will certainly do one day because Mark seems a so nice guy.
Thanks for sharing this good customer experience !