Number of employees
Over 64000
Number of employees
Stores globally
1492
Stores globally
International markets
Over 70
International markets
Group revenue
£ 13.0 bn
Group revenue
Percentage of uk clothing and home sales online
10 %
Clothing Market Share
Food value for money perception
3.7 %
Food Market Share
Stores net promoter score
44 %
App percentage of online orders
Stores net promoter score
£ 716.4 m
Group profit before tax and adjusting items
Adjusted earnings per share
24.6 p
Adjusted earnings per share
Group loss before tax
£ 672.5 m
Group profit before tax

1. Adjusted measures for 1 April 2023 have been restated as a result of net pension finance income being reclassified as an adjusting item (2023/24 £24.0m, 2022/23 £28.7m).
2. References to ‘sales’ throughout this announcement are statutory revenue plus the gross value of consignment sales ex. VAT.
Non-GAAP measures and alternative profit measures (APMs) are included below. A glossary and reconciliation to statutory measures is provided at the end of the Full Year Results announcement for 52 Weeks Ended 30 March 2024. Adjusted results are consistent with how business performance is measured internally and presented to aid comparability. Refer to Notes 1 and 3 of the financial information in the announcement for further details.

Group Results (52 weeks ended)

30 March 24

1 April 23

Change (%)

Statutory revenue

£13,040.1m

£11,931.3m

9.3

Sales2

£13,109.3m

£11,988.0m

9.4

Operating profit before adjusting items

£838.6m £626.6m 33.8

Profit before tax and adjusting items1

£716.4m

£453.3m

58.0

Adjusting items1

(£43.9m)

£22.4m

n/a

Profit before tax 

£672.5m

£475.7m

41.4

Profit after tax

£425.2m

£364.5m

16.7

Basic earnings per share

21.9p

18.5p

18.4

Adjusted basic earnings per share1

24.6p

16.9p

45.6

Adjusted return on capital employed1

14.1%

10.6%

33.0

Free cash flow from operations

£413.7m

£170.4m

n/a

Net (debt)

(£2.17bn)

(£2.64bn)

n/a

Net funds/(debt) excl. lease liabilities

£45.7m

(£355.6m)

n/a